QUESTIONS AND CORRECT ANSWERS
LATEST GUIDE 2026/2027 GRADED A+ .
, 1. consumer behavior ✔✔ correct answer The study of how individuals, groups, and organizations select, buy, use, and dispose of goods, services, ideas, or
experiences to satisfy their needs and wants
2. Marketing tactics ✔✔ correct answer
product service
brand price
incentives
communication
distribution
3. market context ✔✔ correct answer economic
technological legal
political sociocultural
physical
4. consumer characteristics ✔✔ correct answer cultural, social, personal
5. consumer psychology ✔✔ correct answer motivation, perception, emotions, memory
6. buying decision process ✔✔ correct answer problem recognition, information search, alternative evaluation, purchase decision, post purchase behavior
7. purchase decision ✔✔ correct answer product
choice brand choice
store choice purchase
quantity purchase timing
payment method
8. cultural factors ✔✔ correct answer culture, subculture (nationality, religion, racial group, geographic region), social class
9. social factors ✔✔ correct answer reference groups, family, social roles
10. What are reference groups? ✔✔ correct answer All groups that have a direct (face-to-face) or indirect influence on attitudes or behavior.
11. How do marketers use reference groups? ✔✔ correct answer Marketers try to reach and influence the opinions of group opinion leaders.