a. greet them
When a patient walks into your office you should:
a. greet them
b. tell them to wait a minute
c. ignore them
d. wait for them to approach you
d. all of the above
When answering the phone you should:
a. thank the patient for calling
b. identify yourself
c. ask the patient "How may I help you?"
d. all of the above
,b. acknowledge them
If you are busy when a patient enters the office, it is important to:
a. take a break
b. acknowledge them
c. keep on working regardless
d. take a personal phone call
d. want to know about the eyewear that is best for them
Most patients:
a. know what they want
b. are familiar with eyewear terminology
c. are only interested in the least expensive options
d. want to know about the eyewear that is best for them
,a. it help to determine needs and recommendations
Asking lifestyle questions and listening to your patient is important because:
a. it helps to determine needs and recommendations
b. you're nosy
c. it really isn't
d. it passes time
c. offer to schedule an eye exam for them
If a patient does not have a current prescription:
a. work with what they have
b. tell them you can't help them
c. offer to schedule an eye exam for them
d. assume their Rx should be slightly stronger and recommend eyewear
, a. just say so
If a job is not ready, you should:
a. just say so
b. say it broke at the lab
c. give a delivery date
d. not worry about it
d. all of the above
As an optical dispenser you can:
a. establish a career
b. help patients to see better
c. become a valued expert
d. all of the above
When a patient walks into your office you should:
a. greet them
b. tell them to wait a minute
c. ignore them
d. wait for them to approach you
d. all of the above
When answering the phone you should:
a. thank the patient for calling
b. identify yourself
c. ask the patient "How may I help you?"
d. all of the above
,b. acknowledge them
If you are busy when a patient enters the office, it is important to:
a. take a break
b. acknowledge them
c. keep on working regardless
d. take a personal phone call
d. want to know about the eyewear that is best for them
Most patients:
a. know what they want
b. are familiar with eyewear terminology
c. are only interested in the least expensive options
d. want to know about the eyewear that is best for them
,a. it help to determine needs and recommendations
Asking lifestyle questions and listening to your patient is important because:
a. it helps to determine needs and recommendations
b. you're nosy
c. it really isn't
d. it passes time
c. offer to schedule an eye exam for them
If a patient does not have a current prescription:
a. work with what they have
b. tell them you can't help them
c. offer to schedule an eye exam for them
d. assume their Rx should be slightly stronger and recommend eyewear
, a. just say so
If a job is not ready, you should:
a. just say so
b. say it broke at the lab
c. give a delivery date
d. not worry about it
d. all of the above
As an optical dispenser you can:
a. establish a career
b. help patients to see better
c. become a valued expert
d. all of the above
