TELUS RATER LATEST 2026 EXAM QUESTIONS AND
ANSWERS GRADED A+
✔✔True - ✔✔One challenge is rating pages with little to no participation, and/or no
answer to an open question:
A new page or recently started discussion that consists only of a question or initial post
by a person should generally be rated Medium unless there are other low quality
attributes.
These pages may need time to achieve their purpose. Over time, no participation in a
discussion (or only superficial discussion) and/or no meaningful answer to an open
question may be a reason for a Low quality rating, especially in the presence of other
low quality attributes. Another challenge occurs when the discussion on the page drifts,
becomes combative, or becomes dominated by misleading or spammy content.
When rating, value the insightful, meaningful discussion that exists. If the page is a mix
of high and low quality characteristics but has insightful, meaningful discussion, the
Medium rating may be most appropriate as long as the page is not potentially harmful.
✔✔ True - ✔✔T/F: Many queries have more than one meaning.
✔✔Dominant - ✔✔The ________ interpretation of a query is what most users mean
when they type the query. Not all queries have a __________ interpretation. The
_________ interpretation should be clear to you, especially after doing a little web
research.
✔✔Common - ✔✔A _______ interpretation of a query is what many or some users
mean when they type a query. A query can have multiple ___________ interpretations.
✔✔Minor - ✔✔Sometimes you will find less common interpretations. These are
interpretations that fewer users have in mind. We will call these __________
interpretations.
✔✔True - ✔✔T/F: There are two different kinds of minor interpretations.
✔✔Reasonable - ✔✔___________ minor interpretations may help fewer users, but they
still are helpful to have in a set of results because different users may want different
things.
✔✔Unlikely - ✔✔An ___________ minor interpretation is an interpretation that is in
theory possible but is very unlikely - very few users are likely to have this in mind.
✔✔No Chance - ✔✔An interpretation so unlikely that almost no user would have this in
mind. Results for _________ interpretations feel off-topic even if they match the query
, words. For example, almost no one wants a result about an overheated pet for the
English US query [hot dog].
✔✔True - ✔✔T/F: Query Meanings change over time and you should always assume
users are looking for current information unless specified by the inquiry.
✔✔True - ✔✔T/F: A query can have one or more intents.
✔✔Know - ✔✔The intent of a _____ query is to find information or explore a topic.
Users want to ______ more about something.
✔✔Know Simple - ✔✔_________ queries are a special type of Know query.
__________ queries seek a very specific answer, like a fact, diagram, etc. This answer
has to be correct and complete, and can be displayed in a relatively small amount of
space.
If most people would agree on a correct answer, and it would fit in 1-2 sentences or a
short list of items, the query can be called a _________ query.
✔✔False - ✔✔T/F: Know Queries always have question words.
✔✔False - ✔✔T/F: Most queries are Know Simple queries.
✔✔Know Simple Query - ✔✔What type of query is this?
[What year did Jamaica gain independence?]
✔✔Know Query - ✔✔What type of query is this?
[Jamaica]
✔✔Know Query - ✔✔What query matches this description?
- Queries where users want to browse or explore a topic
- Queries where users want to find inspiration or ideas related to a topic
- Queries where users are seeking personal opinions and perspectives from real people
✔✔Do - ✔✔The intent of a ________ query is to accomplish a goal or engage in an
activity.
The goal or activity may be to download, to buy, to obtain, to be entertained by, or to
interact with a website or app.
ANSWERS GRADED A+
✔✔True - ✔✔One challenge is rating pages with little to no participation, and/or no
answer to an open question:
A new page or recently started discussion that consists only of a question or initial post
by a person should generally be rated Medium unless there are other low quality
attributes.
These pages may need time to achieve their purpose. Over time, no participation in a
discussion (or only superficial discussion) and/or no meaningful answer to an open
question may be a reason for a Low quality rating, especially in the presence of other
low quality attributes. Another challenge occurs when the discussion on the page drifts,
becomes combative, or becomes dominated by misleading or spammy content.
When rating, value the insightful, meaningful discussion that exists. If the page is a mix
of high and low quality characteristics but has insightful, meaningful discussion, the
Medium rating may be most appropriate as long as the page is not potentially harmful.
✔✔ True - ✔✔T/F: Many queries have more than one meaning.
✔✔Dominant - ✔✔The ________ interpretation of a query is what most users mean
when they type the query. Not all queries have a __________ interpretation. The
_________ interpretation should be clear to you, especially after doing a little web
research.
✔✔Common - ✔✔A _______ interpretation of a query is what many or some users
mean when they type a query. A query can have multiple ___________ interpretations.
✔✔Minor - ✔✔Sometimes you will find less common interpretations. These are
interpretations that fewer users have in mind. We will call these __________
interpretations.
✔✔True - ✔✔T/F: There are two different kinds of minor interpretations.
✔✔Reasonable - ✔✔___________ minor interpretations may help fewer users, but they
still are helpful to have in a set of results because different users may want different
things.
✔✔Unlikely - ✔✔An ___________ minor interpretation is an interpretation that is in
theory possible but is very unlikely - very few users are likely to have this in mind.
✔✔No Chance - ✔✔An interpretation so unlikely that almost no user would have this in
mind. Results for _________ interpretations feel off-topic even if they match the query
, words. For example, almost no one wants a result about an overheated pet for the
English US query [hot dog].
✔✔True - ✔✔T/F: Query Meanings change over time and you should always assume
users are looking for current information unless specified by the inquiry.
✔✔True - ✔✔T/F: A query can have one or more intents.
✔✔Know - ✔✔The intent of a _____ query is to find information or explore a topic.
Users want to ______ more about something.
✔✔Know Simple - ✔✔_________ queries are a special type of Know query.
__________ queries seek a very specific answer, like a fact, diagram, etc. This answer
has to be correct and complete, and can be displayed in a relatively small amount of
space.
If most people would agree on a correct answer, and it would fit in 1-2 sentences or a
short list of items, the query can be called a _________ query.
✔✔False - ✔✔T/F: Know Queries always have question words.
✔✔False - ✔✔T/F: Most queries are Know Simple queries.
✔✔Know Simple Query - ✔✔What type of query is this?
[What year did Jamaica gain independence?]
✔✔Know Query - ✔✔What type of query is this?
[Jamaica]
✔✔Know Query - ✔✔What query matches this description?
- Queries where users want to browse or explore a topic
- Queries where users want to find inspiration or ideas related to a topic
- Queries where users are seeking personal opinions and perspectives from real people
✔✔Do - ✔✔The intent of a ________ query is to accomplish a goal or engage in an
activity.
The goal or activity may be to download, to buy, to obtain, to be entertained by, or to
interact with a website or app.
