A c t u a l Co m p l e t e R e a l E x a m Q u e s t i o n s A n d
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Types of communication- Verbal
-Vocabulary
-Denotative (internal definition) & Connotative (cultural meaning) Meaning
-Pacing- spacing of questions to give patient time to think
-Intonation- Tone of voice
-Clarity & Brevity- use appropriate words that are clear for patient.
-Timing & Relevance- Proper time to give specific information and appropriate
information for the situation.
Verbal communication skills
-Avoid distractions
- Listen carefully
- Do not interrupt speaker
-Be clear while speaking
-Maintain eye contact
-Focus on the non-verbal communication cues
-Be confident
- Be open-minded
-Be a soft spoken person
-Represent the information in short
,Types of communication- Non-Verbal
-Posture and gait
-appearance
-Facial expression
-gestures
-personal space
-eye contact
-sounds
Zones of personal space
-Intimate Distance (0-18")
-Personal Distance (18"-4')
-Social Distance (4'-12')
-Public Distance (12'+)
Consent Zones
Shoulders, hands, and feet
Vulnerable Zones
face, neck, front of body
, Therapeutic Communication
Essential attribute of professional nursing practice
-Required to build a therapeutic relationship
-Purposeful use of communication
-Enables to build and maintain helping relationships with patients, families, and
multidisciplinary health care team members
-Patient-centered
-Planned
-Goal directed
(expectations)
-Boundaries
Phase of a Therapeutic Relationship
1. Pre-orientation
2. Orientation
3. Working Phase
4. Termination
, Pre-Orientation
Learning about the patient, collecting
data. Have not met the patient yet
Orientation
Meet and greet patient, Introduction.
Working
Problem solving, working together, teach client
Termination
Summary of WORKING phase. NO new information