CHPA.5 EXAM QUESTIONS &
ACCURATE COMPLETE SOLUTIONS
ALL PASSED
gloves - Correct Answer ✔✔ In healthcare, the most common type of PPE
Factors when choosing gloves, include: - Correct Answer ✔✔ *Some healthcare
workers have latex allergies
*Powdered gloves create a source of airborne allergens
*Non-powdered gloves, gloves with a low latex level or non-latex gloves should be used
Designed to incapacitate a person from a safe distance while reducing serious injuries
or death - Correct Answer ✔✔ Tasers
A disadvantage of chemical agents. - Correct Answer ✔✔ Effectiveness of a rapid
response is limited to the need to have direct exposure to the eyes
Limitations of chemical agents: - Correct Answer ✔✔ No chemical agent will be
effective in some cases:
People under the influence of alcohol/drugs, emotionally disturbed or combative people
may have a sensory reduction in pain
This document brings together the policies, standards and general procedures... -
Correct Answer ✔✔ The security operations manual
Identify five types of training: - Correct Answer ✔✔ *New officer training
*IAHSS progressive certification
*Specialized program training
*Elective training
*Security leadership development activities
The security operations manual typically includes: - Correct Answer ✔✔ *Purpose of the
healthcare organization
*Purpose of the security program
*Security records and reports
*General security information
Use of Force Policy - Correct Answer ✔✔ A use of force policy should be developed in
every healthcare facility and should include the identification of both clinical and non-
clinical situations
** IAHSS has a guideline on use of force**
, Why should you avoid providing officers with needless equipment? - Correct Answer
✔✔ Providing officers with needless items increases the training time and program cost.
What is the purpose of the Security Operations Manual? - Correct Answer ✔✔ ** The
security operations manual brings together the policies, standards and general
procedures
** It is intended to provide information to officers to effectively perform their job
Constraints when using handcuffs - Correct Answer ✔✔ **CMS is very specific about
the use of handcuffs in the patient restraint process
**Handcuffs should not be used in the restraint of patients unless an arrest is going to
be made
Percentage of armed officers in healthcare... - Correct Answer ✔✔ Today, 12% of
United States healthcare security officers are armed (GE Survey, 2008)
What happens if you fail to provide uniforms to security officers? - Correct Answer ✔✔
By not providing officers with a uniform, a mixed message is created about the
importance of security at the facility.
What factors should be considered when deciding to arm security officers? - Correct
Answer ✔✔ Factors for deciding to arm security officers:
Personal safety
Vulnerability
Liability
Deterrent value
Environmental profile
Quality of personnel
Three primary skills for a successful officer: - Correct Answer ✔✔ Excellent
communication
Aptitude to learn
Customer service attitude
What is the main criteria when selecting a uniform style? - Correct Answer ✔✔ The
main criteria of what style of uniform worn is driven from the type of healthcare
organization, customer service and administrative preference
What are the secrets to officer retention? - Correct Answer ✔✔ *Retention begins by
creating a culture of continuous learning and opportunities for career advancement
*The challenge of protecting healthcare environments is a great retention motivator
What is the relationship between turnover, motivation and promotional potential? -
Correct Answer ✔✔ There is a direct relationship between turnover and job satisfaction
with the availability of promotional opportunities
ACCURATE COMPLETE SOLUTIONS
ALL PASSED
gloves - Correct Answer ✔✔ In healthcare, the most common type of PPE
Factors when choosing gloves, include: - Correct Answer ✔✔ *Some healthcare
workers have latex allergies
*Powdered gloves create a source of airborne allergens
*Non-powdered gloves, gloves with a low latex level or non-latex gloves should be used
Designed to incapacitate a person from a safe distance while reducing serious injuries
or death - Correct Answer ✔✔ Tasers
A disadvantage of chemical agents. - Correct Answer ✔✔ Effectiveness of a rapid
response is limited to the need to have direct exposure to the eyes
Limitations of chemical agents: - Correct Answer ✔✔ No chemical agent will be
effective in some cases:
People under the influence of alcohol/drugs, emotionally disturbed or combative people
may have a sensory reduction in pain
This document brings together the policies, standards and general procedures... -
Correct Answer ✔✔ The security operations manual
Identify five types of training: - Correct Answer ✔✔ *New officer training
*IAHSS progressive certification
*Specialized program training
*Elective training
*Security leadership development activities
The security operations manual typically includes: - Correct Answer ✔✔ *Purpose of the
healthcare organization
*Purpose of the security program
*Security records and reports
*General security information
Use of Force Policy - Correct Answer ✔✔ A use of force policy should be developed in
every healthcare facility and should include the identification of both clinical and non-
clinical situations
** IAHSS has a guideline on use of force**
, Why should you avoid providing officers with needless equipment? - Correct Answer
✔✔ Providing officers with needless items increases the training time and program cost.
What is the purpose of the Security Operations Manual? - Correct Answer ✔✔ ** The
security operations manual brings together the policies, standards and general
procedures
** It is intended to provide information to officers to effectively perform their job
Constraints when using handcuffs - Correct Answer ✔✔ **CMS is very specific about
the use of handcuffs in the patient restraint process
**Handcuffs should not be used in the restraint of patients unless an arrest is going to
be made
Percentage of armed officers in healthcare... - Correct Answer ✔✔ Today, 12% of
United States healthcare security officers are armed (GE Survey, 2008)
What happens if you fail to provide uniforms to security officers? - Correct Answer ✔✔
By not providing officers with a uniform, a mixed message is created about the
importance of security at the facility.
What factors should be considered when deciding to arm security officers? - Correct
Answer ✔✔ Factors for deciding to arm security officers:
Personal safety
Vulnerability
Liability
Deterrent value
Environmental profile
Quality of personnel
Three primary skills for a successful officer: - Correct Answer ✔✔ Excellent
communication
Aptitude to learn
Customer service attitude
What is the main criteria when selecting a uniform style? - Correct Answer ✔✔ The
main criteria of what style of uniform worn is driven from the type of healthcare
organization, customer service and administrative preference
What are the secrets to officer retention? - Correct Answer ✔✔ *Retention begins by
creating a culture of continuous learning and opportunities for career advancement
*The challenge of protecting healthcare environments is a great retention motivator
What is the relationship between turnover, motivation and promotional potential? -
Correct Answer ✔✔ There is a direct relationship between turnover and job satisfaction
with the availability of promotional opportunities
