MGT 301 COMPREHENSIVE EXAM 2026 QUESTIONS
AND SOLUTIONS RATED A+
✔✔Functional Conflict - ✔✔benefits the main purposes of the organization and serves
its interests
✔✔dysfunctional conflict - ✔✔Hinders the organization's performance or threatens its
interest
✔✔Personality conflicts - ✔✔interpersonal opposition based on personal dislike or
disagreement
✔✔Intergroup conflicts - ✔✔Inconsistent goals, ambiguous jurisdictions (when
boundaries are unclear), and status differences
"We versus them"
✔✔Multicultural conflicts - ✔✔frequent opportunities for clashes between cultures in the
global economy
✔✔Work-family conflicts - ✔✔occurs when the demands or pressures from work and
family domains are mutually incompatible
✔✔How to Simulate Constructive Conflict - ✔✔1. spur competition among employees
2. change the organizations culture and procedures
3. bring in outsiders for new perspectives
4. use programmed conflict
✔✔Programmed conflict - ✔✔designed to elicit different opinions without inciting
people's personal feelings
✔✔Devil's Advocacy - ✔✔Assigning someone to play the role of critic to voice possible
objections to a proposal and thereby generate critical thinking and reality testing
✔✔Dialectic method - ✔✔two people or groups play opposing roles in a debate in order
to better understand a proposal
✔✔five basic behaviors to help you better handle conflict:
Openness - ✔✔state your views openly and honestly
✔✔five basic behaviors to help you better handle conflict:
Equality - ✔✔treat others status and ideas as equal to yours
✔✔five basic behaviors to help you better handle conflict:
Empathy - ✔✔try to experience the other person's feelings and point of view
, ✔✔five basic behaviors to help you better handle conflict:
Supportiveness - ✔✔let the other person know you want to find a resolution that will
benefit you both
✔✔five basic behaviors to help you better handle conflict:
Positiveness - ✔✔be positive about the other person and your relationship
✔✔5 conflict-handling styles
Avoiding - ✔✔"maybe the problem will go away"
✔✔five basic behaviors to help you better handle conflict:
Accomodating - ✔✔"Lets do it your way"
✔✔five basic behaviors to help you better handle conflict:
Forcing - ✔✔"You have to do it my way"
✔✔five basic behaviors to help you better handle conflict:
Compromising - ✔✔"lets split the difference"
✔✔five basic behaviors to help you better handle conflict:
Collaborating - ✔✔"lets cooperate to reach a win-won solution that benefits the both of
us
✔✔Leadership - ✔✔the ability to influence employees to voluntarily pursue
organizational goals
✔✔Personalized power - ✔✔power directed at helping oneself
✔✔Socialized Power - ✔✔power directed at helping others
✔✔5 Sources of Power
1. Legitimate Power - ✔✔results from managers' formal positions within the organization
✔✔5 Sources of Power
2. Reward Power - ✔✔results from managers' authority to reward their subordinates
✔✔5 Sources of Power
3. Coercive Power - ✔✔Results from managers' authority to punish their subordinates
✔✔5 Sources of Power
4. Expert power - ✔✔results from one's specialized information or expertise
AND SOLUTIONS RATED A+
✔✔Functional Conflict - ✔✔benefits the main purposes of the organization and serves
its interests
✔✔dysfunctional conflict - ✔✔Hinders the organization's performance or threatens its
interest
✔✔Personality conflicts - ✔✔interpersonal opposition based on personal dislike or
disagreement
✔✔Intergroup conflicts - ✔✔Inconsistent goals, ambiguous jurisdictions (when
boundaries are unclear), and status differences
"We versus them"
✔✔Multicultural conflicts - ✔✔frequent opportunities for clashes between cultures in the
global economy
✔✔Work-family conflicts - ✔✔occurs when the demands or pressures from work and
family domains are mutually incompatible
✔✔How to Simulate Constructive Conflict - ✔✔1. spur competition among employees
2. change the organizations culture and procedures
3. bring in outsiders for new perspectives
4. use programmed conflict
✔✔Programmed conflict - ✔✔designed to elicit different opinions without inciting
people's personal feelings
✔✔Devil's Advocacy - ✔✔Assigning someone to play the role of critic to voice possible
objections to a proposal and thereby generate critical thinking and reality testing
✔✔Dialectic method - ✔✔two people or groups play opposing roles in a debate in order
to better understand a proposal
✔✔five basic behaviors to help you better handle conflict:
Openness - ✔✔state your views openly and honestly
✔✔five basic behaviors to help you better handle conflict:
Equality - ✔✔treat others status and ideas as equal to yours
✔✔five basic behaviors to help you better handle conflict:
Empathy - ✔✔try to experience the other person's feelings and point of view
, ✔✔five basic behaviors to help you better handle conflict:
Supportiveness - ✔✔let the other person know you want to find a resolution that will
benefit you both
✔✔five basic behaviors to help you better handle conflict:
Positiveness - ✔✔be positive about the other person and your relationship
✔✔5 conflict-handling styles
Avoiding - ✔✔"maybe the problem will go away"
✔✔five basic behaviors to help you better handle conflict:
Accomodating - ✔✔"Lets do it your way"
✔✔five basic behaviors to help you better handle conflict:
Forcing - ✔✔"You have to do it my way"
✔✔five basic behaviors to help you better handle conflict:
Compromising - ✔✔"lets split the difference"
✔✔five basic behaviors to help you better handle conflict:
Collaborating - ✔✔"lets cooperate to reach a win-won solution that benefits the both of
us
✔✔Leadership - ✔✔the ability to influence employees to voluntarily pursue
organizational goals
✔✔Personalized power - ✔✔power directed at helping oneself
✔✔Socialized Power - ✔✔power directed at helping others
✔✔5 Sources of Power
1. Legitimate Power - ✔✔results from managers' formal positions within the organization
✔✔5 Sources of Power
2. Reward Power - ✔✔results from managers' authority to reward their subordinates
✔✔5 Sources of Power
3. Coercive Power - ✔✔Results from managers' authority to punish their subordinates
✔✔5 Sources of Power
4. Expert power - ✔✔results from one's specialized information or expertise
