Leadership Exam 2 - Final Version
Questions & Answers (Grade A+)
Emotional intelligence -
correct answer ✅The ability to manage both your own emotions
and understand the emotions of people around you
Shared decision making model -
correct answer ✅Works when members of a team assume
ownership and responsibility for identified clinical and workplace
issues.
Legal authority -
correct answer ✅The ability to transfer selected nursing activities
in a given situation to a competent individual.
Depersonalization -
correct answer ✅A state characterized by distancing oneself from
the work itself and developing negative attitudes to work in
general.
Employee assistance program -
correct answer ✅These always protect the employees privacy and
are usually available for free or at a minimal cost.
,Leadership Exam 2 - Final Version
Questions & Answers (Grade A+)
Burnout -
correct answer ✅Distress can lead to unpleasant symptoms
ranging from fatigue to exhaustion, and feelings of inadequacy and
failure, leading to indifference. What is this?
Time management -
correct answer ✅Being effective reduces and prevents stress.
Delegation -
correct answer ✅A multifaceted decision making process
implemented to improve the work performance of staff, improve
nursing care, and achieve goals.
Stress -
correct answer ✅A consequence or response to an event or
stimulus that can be positive or negative.
Assignment -
correct answer ✅Defined as performing a fundamental sill on the
job. Such as routine care or activities and procedures that are
within the authorized scope of practice.
,Leadership Exam 2 - Final Version
Questions & Answers (Grade A+)
Group -
correct answer ✅A number of individuals assigned together or
having some kind of unifying relationship.
Team -
correct answer ✅A group of people with a high degree of
interdependence geared toward the achievement of a goal
Progressive Discipline -
correct answer ✅When an employees performance falls below the
acceptable standard despite corrective measures that have been
taken, what must be enacted?
Termination -
correct answer ✅This is one of the most difficult things for a
manager. Guidelines must be followed.
Chapter 21: Managing Personal and Personnel Problems -
correct answer ✅--------------------
The most important approach that a nurse manager can take with
an emotionally troubled employee is to:
, Leadership Exam 2 - Final Version
Questions & Answers (Grade A+)
a. act as a therapist for the employee.
b. adjust the standard of care to assist the employee.
c. assist the employee in obtaining professional help.
d. adjust the employee's work schedule to decrease stress. -
correct answer ✅c. assist the employee in obtaining professional
help.
Emotional difficulties are usually beyond the scope of skills that a
nurse manager would normally employ. A referral needs to be
made to a professional who is specifically prepared to deal with this
kind of difficulty.
The nurse manager knows that the most serious effect that
absenteeism has on the nursing unit is that:
a. using replacement personnel with new ideas may be beneficial.
b. salary costs are lower because personnel are fewer, and outcome
is favorable.
c. absence on the part of the rest of the staff is decreased.
Questions & Answers (Grade A+)
Emotional intelligence -
correct answer ✅The ability to manage both your own emotions
and understand the emotions of people around you
Shared decision making model -
correct answer ✅Works when members of a team assume
ownership and responsibility for identified clinical and workplace
issues.
Legal authority -
correct answer ✅The ability to transfer selected nursing activities
in a given situation to a competent individual.
Depersonalization -
correct answer ✅A state characterized by distancing oneself from
the work itself and developing negative attitudes to work in
general.
Employee assistance program -
correct answer ✅These always protect the employees privacy and
are usually available for free or at a minimal cost.
,Leadership Exam 2 - Final Version
Questions & Answers (Grade A+)
Burnout -
correct answer ✅Distress can lead to unpleasant symptoms
ranging from fatigue to exhaustion, and feelings of inadequacy and
failure, leading to indifference. What is this?
Time management -
correct answer ✅Being effective reduces and prevents stress.
Delegation -
correct answer ✅A multifaceted decision making process
implemented to improve the work performance of staff, improve
nursing care, and achieve goals.
Stress -
correct answer ✅A consequence or response to an event or
stimulus that can be positive or negative.
Assignment -
correct answer ✅Defined as performing a fundamental sill on the
job. Such as routine care or activities and procedures that are
within the authorized scope of practice.
,Leadership Exam 2 - Final Version
Questions & Answers (Grade A+)
Group -
correct answer ✅A number of individuals assigned together or
having some kind of unifying relationship.
Team -
correct answer ✅A group of people with a high degree of
interdependence geared toward the achievement of a goal
Progressive Discipline -
correct answer ✅When an employees performance falls below the
acceptable standard despite corrective measures that have been
taken, what must be enacted?
Termination -
correct answer ✅This is one of the most difficult things for a
manager. Guidelines must be followed.
Chapter 21: Managing Personal and Personnel Problems -
correct answer ✅--------------------
The most important approach that a nurse manager can take with
an emotionally troubled employee is to:
, Leadership Exam 2 - Final Version
Questions & Answers (Grade A+)
a. act as a therapist for the employee.
b. adjust the standard of care to assist the employee.
c. assist the employee in obtaining professional help.
d. adjust the employee's work schedule to decrease stress. -
correct answer ✅c. assist the employee in obtaining professional
help.
Emotional difficulties are usually beyond the scope of skills that a
nurse manager would normally employ. A referral needs to be
made to a professional who is specifically prepared to deal with this
kind of difficulty.
The nurse manager knows that the most serious effect that
absenteeism has on the nursing unit is that:
a. using replacement personnel with new ideas may be beneficial.
b. salary costs are lower because personnel are fewer, and outcome
is favorable.
c. absence on the part of the rest of the staff is decreased.
