1
Copyright © 2022 Pearson Education, Inc.
,TABLE OF CONTENT
1. Using Operations to Create Value
o Supplement A: Decision Making
PART 1: MANAGING PROCESSES
2. Process Strategy and Analysis
3. Quality and Performance
4. Lean Systems
5. Capacity Planning
o Supplement B: Waiting Lines
6. Constraint Management
7. Project Management
PART 2: MANAGING CUSTOMER DEMAND
8. Forecasting
9. Inventory Management
o Supplement C: Special Inventory Models
10. Operations Planning and Scheduling
o Supplement D: Linear Programming
11. Resource Planning
PART 3: MANAGING SUPPLY CHAINS
12. Supply Chain Design
13. Supply Chain Logistic Networks
14. Supply Chain Integration
15. Supply Chain Sustainability
2
Copyright © 2022 Pearson Education, Inc.
,TEST BANK FOR
Operations Management Processes and Supply Chains, 13th edition Krajewski
Chapter 1-15
Chapter 1
1.1 Role of Operations in an Organization
1) Operations management refers to the direction and control of inputs that transform processes into
products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
2) An operation is a group of resources performing all or part of one or more processes.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
3) The three main line functions of any business include Operations, Finance and Marketing.
Answer: TRUE
Difficulty: Easy
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
4) The scope of supply chain management is restricted to the synchronization of the process among the
various business functions within the firm.
Answer: FALSE
Difficulty: Easy
Keywords: supply chain management, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
5) Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an
organization, they are all linked together through:
A) management.
B) processes.
C) customers.
3
Copyright © 2022 Pearson Education, Inc.
, D) stakeholders.
Answer: B
Difficulty: Moderate
Keywords: departments, functions, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
6) The foundations of modern manufacturing and technological breakthroughs were inspired by the
creation of the mechanical computer by:
A) Charles Babbage.
B) James Watt.
C) Eli Whitney.
D) Frederick Taylor.
Answer: A
Difficulty: Moderate
Keywords: Charles Babbage
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
7) Which of these Great Moments in Operations and Supply Chain Management did not occur in the
twentieth century?
A) invention of the assembly line
B) publication of the Toyota Production Systems book
C) establishment of railroads
D) strategic planning for achieving product variety
Answer: C
Difficulty: Moderate
Keywords: history, railroad
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
8) The three main line functions of any business include:
A) operations.
B) marketing.
C) finance.
D) information systems.
E) all of the above
F) only A), B) and C) above
Answer: F
Difficulty: Moderate
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
9) Operations management refers to the systematic design, direction, and control of that
transform into products and services.
Answer: processes, inputs
4
Copyright © 2022 Pearson Education, Inc.
Copyright © 2022 Pearson Education, Inc.
,TABLE OF CONTENT
1. Using Operations to Create Value
o Supplement A: Decision Making
PART 1: MANAGING PROCESSES
2. Process Strategy and Analysis
3. Quality and Performance
4. Lean Systems
5. Capacity Planning
o Supplement B: Waiting Lines
6. Constraint Management
7. Project Management
PART 2: MANAGING CUSTOMER DEMAND
8. Forecasting
9. Inventory Management
o Supplement C: Special Inventory Models
10. Operations Planning and Scheduling
o Supplement D: Linear Programming
11. Resource Planning
PART 3: MANAGING SUPPLY CHAINS
12. Supply Chain Design
13. Supply Chain Logistic Networks
14. Supply Chain Integration
15. Supply Chain Sustainability
2
Copyright © 2022 Pearson Education, Inc.
,TEST BANK FOR
Operations Management Processes and Supply Chains, 13th edition Krajewski
Chapter 1-15
Chapter 1
1.1 Role of Operations in an Organization
1) Operations management refers to the direction and control of inputs that transform processes into
products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
2) An operation is a group of resources performing all or part of one or more processes.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
3) The three main line functions of any business include Operations, Finance and Marketing.
Answer: TRUE
Difficulty: Easy
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
4) The scope of supply chain management is restricted to the synchronization of the process among the
various business functions within the firm.
Answer: FALSE
Difficulty: Easy
Keywords: supply chain management, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
5) Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an
organization, they are all linked together through:
A) management.
B) processes.
C) customers.
3
Copyright © 2022 Pearson Education, Inc.
, D) stakeholders.
Answer: B
Difficulty: Moderate
Keywords: departments, functions, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
6) The foundations of modern manufacturing and technological breakthroughs were inspired by the
creation of the mechanical computer by:
A) Charles Babbage.
B) James Watt.
C) Eli Whitney.
D) Frederick Taylor.
Answer: A
Difficulty: Moderate
Keywords: Charles Babbage
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
7) Which of these Great Moments in Operations and Supply Chain Management did not occur in the
twentieth century?
A) invention of the assembly line
B) publication of the Toyota Production Systems book
C) establishment of railroads
D) strategic planning for achieving product variety
Answer: C
Difficulty: Moderate
Keywords: history, railroad
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
8) The three main line functions of any business include:
A) operations.
B) marketing.
C) finance.
D) information systems.
E) all of the above
F) only A), B) and C) above
Answer: F
Difficulty: Moderate
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
9) Operations management refers to the systematic design, direction, and control of that
transform into products and services.
Answer: processes, inputs
4
Copyright © 2022 Pearson Education, Inc.
