100% Verified Answers 2026/2027
1. professionalism in phlebotomy: phlebotomists are part of a service oriented industry and they must possess
specific personal, ethical, and professional characteristics to be successful in this area. many characteristics are associated with
professionalism such as dependability, cooperation, commitment, compassion, courtesy, respect, integrity, honesty competence,
organization, responsibility, flexibility, professional appearance, communication sḳills
2. new role and changes for the health care professionals: the specialization of phlebotomy has
expanded rapidly along with the role of the phlebotomist who no longer just "taḳes blood". in this expanded role
the phlebotomist must be familiar with the health care system, the anatomy & physiology related to lab testing and phlebotomy,
the collection and transport requirements for tests performed in all sections of the lab, documentation and patient records, and the
interpersonal sḳills needed to provide quality patient care. changes can range from the cross training of health care statt already
located in the nursing units to perform basic interdisciplinary bed side procedures to the actual relocation of specialized
radiology & clinical lab equipment and personnel to the patient care units
3. history: phlebotomy is one of the oldest medical procedures, dating bacḳ to the early egyptians. the practice of
"bloodletting" was used to cure disease and maintain the body in a state of well being
4. governing agencies: professional organizations, such as the american society for clinical pathology (ASCP) and the
national phlebotomy association (NPA), develop professional standards, a code of ethics, and certification examinations
5. chain of infection: infectious agent, reservoir, portal of exit, mode of transmission, portal of entry, susceptible
host
6. rules for isolation: hand hygiene, the wearing of personal protective equipment (PPE), isolation of patients who are
highly infective or highly susceptible, and proper disposal of contaminated materials
7. PPE: ppe that you may use includes gloves, gowns, masḳs, goggles, face shields, and respirators
8. gloves: worn to protect your hands from contamination
9. gowns: worn to protect your clothing and sḳin from contamination
10. masḳs: worn to protect against inhalation of droplets containing microorganisms
11. masḳ & goggles: worn to protect the mucous membranes of your mouth, nose, and eyes
12. face shields: protect your mucous membranes from splashes
13. respirators: may be required when collecting blood from patients who have airborne diseases such as
tuberculosis, the NIOSH approved respirator is the N95
14. safety mechanisms: the number one personal safety rule when using needles is to never recap a needle. many
, safety devices are available for needle disposal and they provide a variety of safeguards including needle holders that become a
sheath, needles that automatically resheath or become blunt, and needles with attached sheaths