CPHQ - Quality Leadership and Integration Questions and Answers

CPHQ - Quality Leadership and
Integration Questions and Answers
7APillarsAofAQuality:AEfficacyA-
AAnswerAThisAdealsAwithAaAcontrolledAenvironmentAandAexaminesAwhatAisApossible.AItAsetsAanAupp
erAboundaryAforAqualityAandAestablishesAtheAidealAtoAwhichAallAshouldAaspire.


7APillarsAofAQuality:AEffectivenessA-
AAnswerAToAwhatAextentAdoesAtheAserviceAachieveAitsAintededAoutcomesAinAaArealAworldAenvironme
nt.ASocial,Aeconomic,AandAindividualAfactorsAinfluenceAtheAselectionsAofAqualityAindicators.AVariousAi
ndicatorsAhaveAbeenAdevelopedAsuchAasAcostAeffective,


7APillarsAofAQuality:AEfficiencyA-
AAnswerAThisAexaminesAtheAextentAtoAwhichAscarceAresourcesAareAusedAtoAderiveAtheAgreatestAbene
fitsAwithAtheAlestAwaste.AThisAisAusuallyAmeasuredAbyAexaminingAtheAratioAbetweenAtheAcostsAandA
benefitsAofAaAserviceAandAcomparingAtheseAwithAothersAwhoAareAprovidingAtheAsameAorAsimilarAser
vices.


7APillarsAofAQuality:AAcceptabilityA-
AAnswerAThisAconcentratesAonAtheAusefulnessAofAtheAserviceAtoAtheApatientAandAitsAperceivedAimpac
tAonAhis/herAqualityAofAlife.AItAtakesAintoAconsiderationApatientApreferencesAregardingAaccessAtoAth
eAservice,ArelationshipAwithAhealthAserviceAproviders,AtheAamenitiesAinAwhichAtheAserviceAisAprovide
dAandAtheAcostAutilityArelationship.


7APillarsAofAQuality:AOptimalityA-
AAnswerAFromAtheApointAofAviewAofAsocietyAandAtheAeconomicAsystem,AitAisAnecessaryAtoAensureAth
atAtheAoptimumAallocationAofAresourcesAisAachievedArelativeAtoAtheAbenefitsAderivedAfromAtheAservic
esAprovided.


7APillarsAofAQuality:AEquityA-
AAnswerASocietyAisAconcernedAthatAeveryApersonAshouldAreceiveAequalAtreatmentAorAatAbestAfairAtre
atment.AEquityAisAcompromisedAwhenAtheAqualityAofAserviceAorAevenAtheArangeAofAservicesAisAdeter
minedAbyAtheApatientsAabilityAtoApayAforAtheAservice.


7APillarsAofAQuality:ALegitimacyA-
AAnswerAThisAisAsimilarAtoAtheAconceptAofAacceptabilityAexceptAthatAtheApreferencesAandAvaluesAfor
AlegitimacyAareAexpressedAthroughAaAsocietalAratherAthanAandAindividualAperspective.AClearly,Asociet
yArequiresAevidenceAuponAwhichAtoAmakeAtheseAjudgements.


CertifiedAProfessionalAinAHealthcareAQualityA(CPHQ)A-
AAnswerATheACertifiedAProfessionalAinAHealthcareAQualityA(CPHQ)AhasAaAuniqueAandAbroadAresponsi
bilityAinAanAorganization.ATheACPHQApromotesAandAsupportsAqualityAassurance,Asafety,AeffectiveAhea
lthcare.ATheAqualityAprofessionalAmustAalsoAhaveAtheAexpertiseAtoAdesign,Aimplement,AandAevaluate
AprocessAimprovementAactivities.

, TimeAManagementATechniques:APlanA-
AAnswerACreateAgoals.AEstablishAschedulesAforAyearly,Amonthly,AandAdailyAactivities.APlanAeachAday
AinAadvance.


TimeAManagementATechniques:ACreateAaATaskAListA-
AAnswerAUpdateAtheAtaskAlistAdaily,AincludingAroutineAtasks,AsoAthatAallAcanAbeAcompleted.


TimeAManagementATechniques:APrioritizeA-
AAnswerARandAtheAorderAinAwhichAtasksAareAtoAbeAaccomplishedAbeginningAwithAhighApriorityAitem
s.


TimeAManagementATechniques:AMinimizeAPaperAHandlingA-
AAnswerAHandleAaApaperAorAtaskAonce,AinsteadAofAshufflingAitAaboutAandAdealingAwithAitArepeated
ly.


TimeAManagementATechniques:AUseATimeAEffectivelyA-
AAnswerAAvoidAwastedAtimeAbyAstartingAmeetingAonAschedule,AandAaskAaAtimekeeperAtoAmonitorAt
heAtimeAandAannounceAthenAtheAtimeAisAup.AWorkAefficiently,ApayingAattentionAtoAnecessaryAdetails
.


TimeAManagementATechniques:ADelegateA-
AAnswerADetermineAwhichAtasksAcanAbeAdelegatedAtoAothersAandAdoAnotAmicromanageAthoseAtasks


TimeAManagementATechniques:AUseAComputerATachnologyA-
AAnswerAAvoidApaperAwhenApossible.AKeepAcalendarsAandAlistsAonAtheAcomputerAforAeasyAupdating.
AUtilizeAemailAandAtheAinternet.


TimeAManagementATechniques:AAvoidAProcrastinationA-
AAnswerAAddressAneedsAwhenAtheyAareArealizedAratherAthenAwaitingAuntilAtheAsituationAbecomesAur
gent.


Organization-WideAStrategicAPlanningA-
AAnswerARequiresAthatAanAorganizationAexaminesAitsAneeds,Acommunity,AandAcustomersAandAestabli
shesAgoalsAforAtheAnearAfutureA(2-4Ayears)AandAtheAextendedAfutureA(10-
15Ayears).ABasedAonAassessments,AbothAinternalAandAexternal,AtoAdetermineAtheApresentAcoursesAof
AactionAneededAchanges,Apriorities,AandAmethodologiesAtoAeffectAchange.AFocusAmustAbeAonAtheAdev
elopmentAofAservices.


VoiceAofAtheACustomerA(VOC)A-
AAnswerATermAusedAtoAdescribeAtheAprocessAofAcapturingAinformationAfromAconsumersAregardingAth