ASSESSMENT EXAM 1 MODULE
1,2,3,5,6,8
COMPLETE 177 QUESTIONS AND
CORRECT SOLUTIONS
Ms. Carol Turner, a 38-year-old woman, brings her 1-year-old
son in for health care. Which of the following requests made
would be most appropriate at the beginning of an interview?
A. "Mom, please place your son in your lap."
B. "Carol, please place your son in your lap."
C. "Ms. Turner, please place your son in your lap."
D. "Sweetie, please place your son in your lap." - CORRECT
ANSWER✔✔ C:
CorrectAnswer c best displays courtesy and respect for the
parent. Initially, the examiner should address the patient or
caregiver properly (e.g., as Mr., Miss, Mrs., Ms., or the manner
of address preferred by the patient) and repeat the patient's
,name at appropriate times. Do not use a surrogate term for a
person's name; for example, when the patient is a child, do not
address the parent as "Mother" or "Father."
During an interview, a patient describes abdominal pain that
often awakens him at night. Which of the following responses
by the interviewer would facilitate the interviewing process?
A. "Constipation can cause abdominal pain."
B. "Do you need a sleeping medication?"
C. "Pain is always worse at night, isn't it?"
D. "Tell me what you mean by 'often.'" - CORRECT
ANSWER✔✔ D: CorrectAnswer d is an example of
clarifying or seeking additional information by using the
open-ended question. Answers a, b, and c are examples of
yes or no or leading questions.
When you repeat a patient's answer, you are:
A. testing the patient's knowledge.
B. teaching the patient new medical terms.
C. discouraging an emotional outburst.
D. encouraging more detail. - CORRECT ANSWER✔✔ D:
CorrectWhen you repeat a patient's answer, you are
, engaging in reflecting. Reflecting encourages patients to
provide more detail.
While interviewing an angry patient, you start to become
annoyed and are beginning to dislike the patient. The best way
to resolve this is to:
A. spend the least amount of time possible with the patient.
B. displace your annoyance toward the patient on an inanimate
object.
C. ignore the feelings and remain neutral in your interactions.
D. express concern and explore the problem with the patient. -
CORRECT
ANSWER✔✔ D: CorrectWhen dealing with the angry patient,
it is appropriate to confront or acknowledge the anger and
explore the potential issue. Answer d is the best example in the
scenario given.
Which of the following behaviors is most important in
establishing a connection with the patient?
A. Documenting data from the history using direct patient
quotes
B. Phrasing questions so that they are clear and explicit
, C. Avoiding the trap of giving advice during an interview
D. Listening intently while observing nonverbal cues -
CORRECT
ANSWER✔✔ D: CorrectEstablishing a connection with the
patient is essential to good communication. Being a skilled
listener and being alert to patients' nonverbal communication
help establish meaningful connection.
During an interview, the patient describes problems associated
with an illness and begins to cry. The best action in this
situation is to:
A. stop the interview and reschedule for another time.
B. allow the patient to cry, then resume when the patient is
ready.
C. change the topic to something less upsetting.
D. continue the interview while the patient cries in order to get
through it quickly. - CORRECT ANSWER✔✔
B:CorrectPeople will cry. Let the emotion proceed at the
patient's pace. Resume your questioning only when the
patient is ready. If you suspect a patient is holding back, give
permission. Offer a tissue or simply say, "It seems like you're
feeling bad. It's okay to cry." Name the emotion. Be direct