HC21 Semester Review Exam UPDATED
QUESTIONS AND CORRECT ANSWERS
Sarah's parents gave her a goal to clean the bathroom twice a month until the end of the year.
Which part of the SMART criteria is missing from this goal? - CORRECT ANSWER R
- Relevant
____________ is a broad term used to group related jobs - CORRECT ANSWER An
occupation
Carol wants to improve her time in the 1600 meter run by the start of track season. Which
part of the SMART criteria is missing from this goal? - CORRECT ANSWER M-
Measurable
Michelle works in an appliance store. She has a goal to sell a combination of six refrigerators,
stoves or dishwashers so she can earn a bonus. She has done this before. Which part of the
SMART criteria is missing from this goal? - CORRECT ANSWER T - Time-bound
What is one of the advantages of grouping similar appointments? - CORRECT
ANSWER Reduces staff preparation between appointments
What is the purpose of appointment reminder systems? - CORRECT ANSWER To
increase patient show rates
What is a benefit of having the assistant schedule a consultation referral? - CORRECT
ANSWER All of the above
What is a referral? - CORRECT ANSWER An authorization for a patient to receive
specialized services from another practice
Sophia has been asked to schedule a hip replacement surgery for a patient. What type of
hospitalization will this be? - CORRECT ANSWER Elective
, Why are outpatient instructions important? - CORRECT ANSWER Patients may need
to prepare for the appointment.
Which of the following is a key step in scheduling an appointment? - CORRECT
ANSWER Offer the patient choices of dates and times
A self-assessment is important in career planning because it helps: - CORRECT
ANSWER All of the above
What is the most important step in the career planning process? - CORRECT
ANSWER Review and revise your plan
Marcus wants to complete his science fair project by the end of this semester. Is this a short-
term or long-term goal for Marcus? - CORRECT ANSWER Short-term
What do you need before you can define long-term goals? - CORRECT ANSWER A
vision
Stacy is in her first year of high school. She wants to be starting on the varsity basketball
team by her third year in high school. Is this a short-term or long-term goal for Stacy? -
CORRECT ANSWER Long-term
Why should a new patient arrive 15-20 minutes prior to an appointment? - CORRECT
ANSWER To complete new patient registration
What is a benefit of electronic scheduling software? - CORRECT ANSWER Searching
for available appointment times is made easy.
What does it mean to schedule by exception? - CORRECT ANSWER Fitting
emergencies into the schedule, even if the office is busy
QUESTIONS AND CORRECT ANSWERS
Sarah's parents gave her a goal to clean the bathroom twice a month until the end of the year.
Which part of the SMART criteria is missing from this goal? - CORRECT ANSWER R
- Relevant
____________ is a broad term used to group related jobs - CORRECT ANSWER An
occupation
Carol wants to improve her time in the 1600 meter run by the start of track season. Which
part of the SMART criteria is missing from this goal? - CORRECT ANSWER M-
Measurable
Michelle works in an appliance store. She has a goal to sell a combination of six refrigerators,
stoves or dishwashers so she can earn a bonus. She has done this before. Which part of the
SMART criteria is missing from this goal? - CORRECT ANSWER T - Time-bound
What is one of the advantages of grouping similar appointments? - CORRECT
ANSWER Reduces staff preparation between appointments
What is the purpose of appointment reminder systems? - CORRECT ANSWER To
increase patient show rates
What is a benefit of having the assistant schedule a consultation referral? - CORRECT
ANSWER All of the above
What is a referral? - CORRECT ANSWER An authorization for a patient to receive
specialized services from another practice
Sophia has been asked to schedule a hip replacement surgery for a patient. What type of
hospitalization will this be? - CORRECT ANSWER Elective
, Why are outpatient instructions important? - CORRECT ANSWER Patients may need
to prepare for the appointment.
Which of the following is a key step in scheduling an appointment? - CORRECT
ANSWER Offer the patient choices of dates and times
A self-assessment is important in career planning because it helps: - CORRECT
ANSWER All of the above
What is the most important step in the career planning process? - CORRECT
ANSWER Review and revise your plan
Marcus wants to complete his science fair project by the end of this semester. Is this a short-
term or long-term goal for Marcus? - CORRECT ANSWER Short-term
What do you need before you can define long-term goals? - CORRECT ANSWER A
vision
Stacy is in her first year of high school. She wants to be starting on the varsity basketball
team by her third year in high school. Is this a short-term or long-term goal for Stacy? -
CORRECT ANSWER Long-term
Why should a new patient arrive 15-20 minutes prior to an appointment? - CORRECT
ANSWER To complete new patient registration
What is a benefit of electronic scheduling software? - CORRECT ANSWER Searching
for available appointment times is made easy.
What does it mean to schedule by exception? - CORRECT ANSWER Fitting
emergencies into the schedule, even if the office is busy
