COMMERCE 4PA3 CERTIFIED QUALITY EXAM WITH CORRECT
ACTUAL QUESTIONS AND CORRECTLY WELL DEFINED
ANSWERS RATED A+
General management perspective
Having the capacity to understand and appreciate issues
facing individuals placed in the specific role of a general
manager
General manager
Someone who has responsibility for all functional facets of the
business
Create, capture and distribute value
What is the job of the general manager?
Set direction, create strategy, implement change
3 fundamental components of the gm's job?
Operating performance, organizational health
2 sets of measures for assessment of organizational
performance
,Quadrant 1
Desired state of performance matrix
Quadrant 2
Inward-looking and self-satisfied organization where people
enjoy their work but are performing inadequately in terms of
market/financial standards
Quadrant 3
Business is achieving operating objectives at the expense of
organizational health
Quadrant 4
Represents a problem in which immediate and comprehensive
action is necessary
Colins and porras framework
Based on solid research and provides a practical approach for
applying the concept. Vision consists on 2 major components.
Guiding philosophy includes the core purpose and values of
the organization
,Core purpose and core values
Guiding philosophy 2 elements
Values
Represent the basic beliefs that govern individual and group
behaviour in an organization
Core purpose
Defines organization's reason for being and may never be fully
realized, in contrast to goals and objectives, which are
formulated specifically to be achievable
Mission statement
Mission is clear and compelling goal that serves to unify an
organization's efforts
Feasibility
Question of whether you can reasonably expect to get to your
visionary destination cannot be answered in the abstract
Flexibility
, Vision must be flexible because circumstances may change in
unanticipated ways
Stretch
Vision should go further than what is doable with today's
resources/capabilities
Managerial strategy
Which of the following is not one of the major levels of
organization strategy?
Management preferences
When developing alternatives based on the diamond-e drill,
this element often provides the most strain on action plans:
Development
Which stage is not included in the product life cycle?
The balanced scorecard
Kaplan and norton developed:
ACTUAL QUESTIONS AND CORRECTLY WELL DEFINED
ANSWERS RATED A+
General management perspective
Having the capacity to understand and appreciate issues
facing individuals placed in the specific role of a general
manager
General manager
Someone who has responsibility for all functional facets of the
business
Create, capture and distribute value
What is the job of the general manager?
Set direction, create strategy, implement change
3 fundamental components of the gm's job?
Operating performance, organizational health
2 sets of measures for assessment of organizational
performance
,Quadrant 1
Desired state of performance matrix
Quadrant 2
Inward-looking and self-satisfied organization where people
enjoy their work but are performing inadequately in terms of
market/financial standards
Quadrant 3
Business is achieving operating objectives at the expense of
organizational health
Quadrant 4
Represents a problem in which immediate and comprehensive
action is necessary
Colins and porras framework
Based on solid research and provides a practical approach for
applying the concept. Vision consists on 2 major components.
Guiding philosophy includes the core purpose and values of
the organization
,Core purpose and core values
Guiding philosophy 2 elements
Values
Represent the basic beliefs that govern individual and group
behaviour in an organization
Core purpose
Defines organization's reason for being and may never be fully
realized, in contrast to goals and objectives, which are
formulated specifically to be achievable
Mission statement
Mission is clear and compelling goal that serves to unify an
organization's efforts
Feasibility
Question of whether you can reasonably expect to get to your
visionary destination cannot be answered in the abstract
Flexibility
, Vision must be flexible because circumstances may change in
unanticipated ways
Stretch
Vision should go further than what is doable with today's
resources/capabilities
Managerial strategy
Which of the following is not one of the major levels of
organization strategy?
Management preferences
When developing alternatives based on the diamond-e drill,
this element often provides the most strain on action plans:
Development
Which stage is not included in the product life cycle?
The balanced scorecard
Kaplan and norton developed:
