Genesys Cloud CX: Architect Exam Questions and Answers
(Verified Answers) ||ACTUAL EXAM 2026 TEST!! Graded A+
In schedule-based routing, call flows are prioritized in the following sequence:
A. Holiday, Emergency, Closed, and Open
B. Emergency, Holiday, Closed, and Open
C. Closed, Emergency, Open, and Holiday
D. Closed, Holiday, Open, and Emergency
B. Emergency, Holiday, Closed, and Open
If you enable Media Capture and Protocol Capture, Genesys Cloud logs all
the data entered in the system. This process is also applicable for secure flow.
The best practice is to avoid enabling these settings when using secure flows.
True/false
True
A---------- typically contains a collection of actions designed to perform an assigned
task
sequentially.
A. Menu
B. Task
C. Data Action
B. Task
,When the interaction goes through the secure flow, the manager cannot
monitor the call, but the agent is still reserved for the call.
True/False
True
- ------ Use this action to set up the audio behavior while a caller is waiting in a
queue.
A. Play Estimated Wait Time
B. Play Position In Queue
C. Hold Music
C. Hold Music
If you are a PCI-compliant Genesys Cloud organization and have the
Payment Card Industry Data Security Standard (PCI DSS) setting enabled,
Genesys Cloud disables the Media Capture and Protocol Capture settings.
True/False
True
The most efficient way to route the incoming call based on the time is to _____
A. Use default system time in a decision box
B. Use schedule
C. Use schedule groups
D. Use data tables
C. Use schedule groups
,The Debug options allows the user to _____
A. Validate the errors in the call flow
B. Listen to the flow from the caller's point of view
C. Identify the errors in the flow
D. Segregate the errors in the flow
B. Listen to the flow from the caller's point of view
On Genesys Cloud, you can use your own domain name to send and receive
emails or use the mypurecloud.com domain name. You must configure the
email address in
A. Admin > Account Settings > Organization Settings > Email
B. Admin > Account Settings > Email
C. Admin > Contact Center > Email
C. Admin > Contact Center > Email
, Architect allows you to do which of the following?
(Place a check beside all of the statements that are correct)
A. Dynamically convert text to speech and search an employee directory
using speech recognition
B. Transfer calls to an agent, operator, or queue using bullseye routing
C. Create a call flow for outbound calls
D. Play prerecorded messages, receive inbound calls, and route inbound calls to
queues
E. Transfer calls to an agent or operator.
A. Dynamically convert text to speech and search an employee directory
using speech recognition
C. Create a call flow for outbound calls
D. Play prerecorded messages, receive inbound calls, and route inbound calls to
queues
E. Transfer calls to an agent or operator.
Using the __ block, you can map the variables used in scripts with the call flow.
A. Set Screen Pop
B. Call Data Action
C. Call bridge Action
D. Update Data
A. Set Screen Pop
(Verified Answers) ||ACTUAL EXAM 2026 TEST!! Graded A+
In schedule-based routing, call flows are prioritized in the following sequence:
A. Holiday, Emergency, Closed, and Open
B. Emergency, Holiday, Closed, and Open
C. Closed, Emergency, Open, and Holiday
D. Closed, Holiday, Open, and Emergency
B. Emergency, Holiday, Closed, and Open
If you enable Media Capture and Protocol Capture, Genesys Cloud logs all
the data entered in the system. This process is also applicable for secure flow.
The best practice is to avoid enabling these settings when using secure flows.
True/false
True
A---------- typically contains a collection of actions designed to perform an assigned
task
sequentially.
A. Menu
B. Task
C. Data Action
B. Task
,When the interaction goes through the secure flow, the manager cannot
monitor the call, but the agent is still reserved for the call.
True/False
True
- ------ Use this action to set up the audio behavior while a caller is waiting in a
queue.
A. Play Estimated Wait Time
B. Play Position In Queue
C. Hold Music
C. Hold Music
If you are a PCI-compliant Genesys Cloud organization and have the
Payment Card Industry Data Security Standard (PCI DSS) setting enabled,
Genesys Cloud disables the Media Capture and Protocol Capture settings.
True/False
True
The most efficient way to route the incoming call based on the time is to _____
A. Use default system time in a decision box
B. Use schedule
C. Use schedule groups
D. Use data tables
C. Use schedule groups
,The Debug options allows the user to _____
A. Validate the errors in the call flow
B. Listen to the flow from the caller's point of view
C. Identify the errors in the flow
D. Segregate the errors in the flow
B. Listen to the flow from the caller's point of view
On Genesys Cloud, you can use your own domain name to send and receive
emails or use the mypurecloud.com domain name. You must configure the
email address in
A. Admin > Account Settings > Organization Settings > Email
B. Admin > Account Settings > Email
C. Admin > Contact Center > Email
C. Admin > Contact Center > Email
, Architect allows you to do which of the following?
(Place a check beside all of the statements that are correct)
A. Dynamically convert text to speech and search an employee directory
using speech recognition
B. Transfer calls to an agent, operator, or queue using bullseye routing
C. Create a call flow for outbound calls
D. Play prerecorded messages, receive inbound calls, and route inbound calls to
queues
E. Transfer calls to an agent or operator.
A. Dynamically convert text to speech and search an employee directory
using speech recognition
C. Create a call flow for outbound calls
D. Play prerecorded messages, receive inbound calls, and route inbound calls to
queues
E. Transfer calls to an agent or operator.
Using the __ block, you can map the variables used in scripts with the call flow.
A. Set Screen Pop
B. Call Data Action
C. Call bridge Action
D. Update Data
A. Set Screen Pop
