USPS Exam 421 SSA Academy
Questions and Verified Answers
100% Guarantee Pass
1. Postal service employees operate under a mandate to protect and preserve
the mail paced in its
Answer: Custody
2. What are 4 violations of security and sanctity of the mail
Answer: Theft, Open, Damage or Delay
3. The first opportunity for a SSA to start the customer experience on a positive is
Answer: Deliver 1st Impression
4. Type of communication that can enhance or contradict messages
Answer: Non-Verbal Communication
5. The approach a SSA can use to engage our customer and ensure needs are
met is
Answer: A+GIST
6. Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service?
,Answer: To instill customer confidence
7. Successful sales transactions occur when the SSA
Answer: Makes an informed mutual decision with customer on products and services
8. What is the most positive way to impact customer perception of the post
office?
Answer: Provide world class service
9. The US Postal Service is the only delivery that reaches
Answer: Every address in the nation 6 days a week
10. An organized workstation creates a more workpace
Answer: Eflecient
11. How a SSA conducts themselves on the job effects the?
Answer: Postal Brand
12. An active listening technique used to create a successful transaction is called-
Answer: Clarifying
13. One of the first things a customer notices about a SSA is
Answer: Personal Appearance
14. The primary law enforcement for USPS is the
Answer: United States Postal Inspection Service (USPIS)
,15. Preferred service that usually offer the customer the best value is
Answer: Priority Mail Express and Priority Mail
16. Customer wants to mail fewer then 5000 flat sized to everyone in a specific
area. What would you offer?
Answer: Every Door Direct Mail (EDDM)
17. First class mail consists of greeting cards, statements bills and what?
Answer: Business Documents
18. Any mailable item weighing or less can be sent first class mail
Answer: 13 oz
19. A Priority Mail Express customer is entitled to a refund if
Answer: Delivered Late
20. Regardless of weight up to 70lbs the price that applies to Retail Ground
parcels over 108" but no more than 130" is
Answer: Oversized Pricing
21. The max length and girth for Priority Mail is
Answer: 108"
22. What type of mail consists of items sent within the United States
Answer: Domestic
23. What pricing may be charged for PM items measuring over one cubic foot
, designating to Zone 6?
Answer: Dimensional
24. What can you offer customers for their mailing and shipping needs?
Answer: Solutions
25. Which category of products do premier products belong?
Answer: Shipping
26. Which category of products does First Class Mail belong
Answer: Mailing
27. What type of products are offered to provide the best value to the customer?-
Answer: Premier
28. Which product provides the fastest delivery service?
Answer: Express
29. What must customers provide for every item mailed?
Answer: Address
30. Which USPS service is automatically included for PME, PM, FCM, Retail
Ground, library mail and media mail
Answer: Tracking
31. Which charts are used to calculate PME, PM, and USPS Retail Ground Prices?-
Questions and Verified Answers
100% Guarantee Pass
1. Postal service employees operate under a mandate to protect and preserve
the mail paced in its
Answer: Custody
2. What are 4 violations of security and sanctity of the mail
Answer: Theft, Open, Damage or Delay
3. The first opportunity for a SSA to start the customer experience on a positive is
Answer: Deliver 1st Impression
4. Type of communication that can enhance or contradict messages
Answer: Non-Verbal Communication
5. The approach a SSA can use to engage our customer and ensure needs are
met is
Answer: A+GIST
6. Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service?
,Answer: To instill customer confidence
7. Successful sales transactions occur when the SSA
Answer: Makes an informed mutual decision with customer on products and services
8. What is the most positive way to impact customer perception of the post
office?
Answer: Provide world class service
9. The US Postal Service is the only delivery that reaches
Answer: Every address in the nation 6 days a week
10. An organized workstation creates a more workpace
Answer: Eflecient
11. How a SSA conducts themselves on the job effects the?
Answer: Postal Brand
12. An active listening technique used to create a successful transaction is called-
Answer: Clarifying
13. One of the first things a customer notices about a SSA is
Answer: Personal Appearance
14. The primary law enforcement for USPS is the
Answer: United States Postal Inspection Service (USPIS)
,15. Preferred service that usually offer the customer the best value is
Answer: Priority Mail Express and Priority Mail
16. Customer wants to mail fewer then 5000 flat sized to everyone in a specific
area. What would you offer?
Answer: Every Door Direct Mail (EDDM)
17. First class mail consists of greeting cards, statements bills and what?
Answer: Business Documents
18. Any mailable item weighing or less can be sent first class mail
Answer: 13 oz
19. A Priority Mail Express customer is entitled to a refund if
Answer: Delivered Late
20. Regardless of weight up to 70lbs the price that applies to Retail Ground
parcels over 108" but no more than 130" is
Answer: Oversized Pricing
21. The max length and girth for Priority Mail is
Answer: 108"
22. What type of mail consists of items sent within the United States
Answer: Domestic
23. What pricing may be charged for PM items measuring over one cubic foot
, designating to Zone 6?
Answer: Dimensional
24. What can you offer customers for their mailing and shipping needs?
Answer: Solutions
25. Which category of products do premier products belong?
Answer: Shipping
26. Which category of products does First Class Mail belong
Answer: Mailing
27. What type of products are offered to provide the best value to the customer?-
Answer: Premier
28. Which product provides the fastest delivery service?
Answer: Express
29. What must customers provide for every item mailed?
Answer: Address
30. Which USPS service is automatically included for PME, PM, FCM, Retail
Ground, library mail and media mail
Answer: Tracking
31. Which charts are used to calculate PME, PM, and USPS Retail Ground Prices?-
