WGU C954 IT Management
Questions and Verified Answers
100% Guarantee Pass
1. How can data be stored in a report so that a user can easily comprehend the
information?
Answer: Table, matrix, or graphical format
2. A business wants to allow its employees to communicate online with each
other in real time. What should the business use to achieve this?
Answer: Instant messaging
service
3. An organization wants to calculate their sales by region. Which type of soft-
ware will serve this need?
Answer: Spreadsheet
,4. Which component functions as a computer's working memory?
Answer: Random access
memory (RAM)
5. What is a secondary storage medium?
Answer: Magnetic tape
6. Which type of network should a company use to connect a group of comput-
ers in an office building?
Answer: LAN
7. Which network topology uses a central hub to which all devices on the
network are connected?
Answer: Star
8. Which multiuser operating system originated at AT&T's Bell Laboratories?
Answer: Unix
9. Which lifecycle stage of ITIL focuses on ensuring that a business's objectives
align with those of the IT provider?
, Answer: Service strategy (SS)
10. Why was ITIL developed?
Answer: As a guide to be used globally in the IT industry
11. Which book of the lifecycle stages refers to the day-to-day management of a
business's IT services?
Answer: Service operation (SO
12. Which IT ethics policy protects a company by outlining the corporate guide-
lines or principles governing online communications?
Answer: Social media
13. What is an example of a best practice in an ethical IT use policy?
Answer: Train employees
in compliance
14. Which IT ethical policy is violated when an employee shares information with
non-employees about an impending release of a new software application?
Answer: In- tellectual property protection
Questions and Verified Answers
100% Guarantee Pass
1. How can data be stored in a report so that a user can easily comprehend the
information?
Answer: Table, matrix, or graphical format
2. A business wants to allow its employees to communicate online with each
other in real time. What should the business use to achieve this?
Answer: Instant messaging
service
3. An organization wants to calculate their sales by region. Which type of soft-
ware will serve this need?
Answer: Spreadsheet
,4. Which component functions as a computer's working memory?
Answer: Random access
memory (RAM)
5. What is a secondary storage medium?
Answer: Magnetic tape
6. Which type of network should a company use to connect a group of comput-
ers in an office building?
Answer: LAN
7. Which network topology uses a central hub to which all devices on the
network are connected?
Answer: Star
8. Which multiuser operating system originated at AT&T's Bell Laboratories?
Answer: Unix
9. Which lifecycle stage of ITIL focuses on ensuring that a business's objectives
align with those of the IT provider?
, Answer: Service strategy (SS)
10. Why was ITIL developed?
Answer: As a guide to be used globally in the IT industry
11. Which book of the lifecycle stages refers to the day-to-day management of a
business's IT services?
Answer: Service operation (SO
12. Which IT ethics policy protects a company by outlining the corporate guide-
lines or principles governing online communications?
Answer: Social media
13. What is an example of a best practice in an ethical IT use policy?
Answer: Train employees
in compliance
14. Which IT ethical policy is violated when an employee shares information with
non-employees about an impending release of a new software application?
Answer: In- tellectual property protection
