SDSU BA360 EXAM #1 REVIEW (CH 1, 2, 3, & 4) PROF. SHOWGHI QUESTIONS AND
ANSWERS RATED 100% CORRECT.
Which of the following tasks would NOT typically represent an operations management activity at Hard
Rock Cafe?
A.Preparing an employee schedule
B. receiving a shipment of incoming food ingredients
C. filing a tax return
D. designing an efficient layout - (answer)C. filing a tax return
The creation of goods and services is referred to as:
A. Design.
B. Transformation.
C. Formation.
D. production. - (answer)D. production.
Which of the following is NOT considered to be one of the three primary functions that all organizations
perform?
A. finance/accounting
B. marketing
C. production/operations
D. research and development - (answer)D. research and development
Which of the following activities at an airline is NOT an operations activity?
A. catering
B. flying
C. crew scheduling
,SDSU BA360 EXAM #1 REVIEW (CH 1, 2, 3, & 4) PROF. SHOWGHI QUESTIONS AND
ANSWERS RATED 100% CORRECT.
D. sales - (answer)D. sales
A global network of organizations and activities that supply a firm with goods and services is referred to
as
A. business functions.
B. production.
C. a supply chain.
D. operations management. - (answer)C. a supply chain.
Competition in the 21st century is no longer between companies; it is between
A. supply chains.
B. technologies.
C. individuals.
D. countries. - (answer)A. supply chains.
A large percentage of the revenue of most firms is spent on which function?
A. research and development
B. finance
C. operations
D. marketing - (answer)C. operations
Which of these is NOT one of the basic functions of the management process?
A. inspecting
, SDSU BA360 EXAM #1 REVIEW (CH 1, 2, 3, & 4) PROF. SHOWGHI QUESTIONS AND
ANSWERS RATED 100% CORRECT.
B. staffing
C. controlling
D. leading - (answer)B. staffing
Which of the following OM decisions determines how a good or service is produced and commits
management to specifictechnology, quality, human resources, and capital investment?
A. managing quality
B. process and capacity design
C. human resources and job design
D. design of goods and services - (answer)B. process and capacity design
The father of scientific management is
A. Henry Ford.
B. Henry L. Gantt.
C. Frederick W. Taylor.
D. Eli Whitney. - (answer)C. Frederick W. Taylor.
The person who believed that management must do more to improve the work environment and
processes so that quality can be improved was
A. Henry Ford.
B. Eli Whitney.
C. W. Edwards Deming.
D. Walter Shewhart. - (answer)C. W. Edwards Deming.
The economic activities that typically produce an intangible product are referred to as
ANSWERS RATED 100% CORRECT.
Which of the following tasks would NOT typically represent an operations management activity at Hard
Rock Cafe?
A.Preparing an employee schedule
B. receiving a shipment of incoming food ingredients
C. filing a tax return
D. designing an efficient layout - (answer)C. filing a tax return
The creation of goods and services is referred to as:
A. Design.
B. Transformation.
C. Formation.
D. production. - (answer)D. production.
Which of the following is NOT considered to be one of the three primary functions that all organizations
perform?
A. finance/accounting
B. marketing
C. production/operations
D. research and development - (answer)D. research and development
Which of the following activities at an airline is NOT an operations activity?
A. catering
B. flying
C. crew scheduling
,SDSU BA360 EXAM #1 REVIEW (CH 1, 2, 3, & 4) PROF. SHOWGHI QUESTIONS AND
ANSWERS RATED 100% CORRECT.
D. sales - (answer)D. sales
A global network of organizations and activities that supply a firm with goods and services is referred to
as
A. business functions.
B. production.
C. a supply chain.
D. operations management. - (answer)C. a supply chain.
Competition in the 21st century is no longer between companies; it is between
A. supply chains.
B. technologies.
C. individuals.
D. countries. - (answer)A. supply chains.
A large percentage of the revenue of most firms is spent on which function?
A. research and development
B. finance
C. operations
D. marketing - (answer)C. operations
Which of these is NOT one of the basic functions of the management process?
A. inspecting
, SDSU BA360 EXAM #1 REVIEW (CH 1, 2, 3, & 4) PROF. SHOWGHI QUESTIONS AND
ANSWERS RATED 100% CORRECT.
B. staffing
C. controlling
D. leading - (answer)B. staffing
Which of the following OM decisions determines how a good or service is produced and commits
management to specifictechnology, quality, human resources, and capital investment?
A. managing quality
B. process and capacity design
C. human resources and job design
D. design of goods and services - (answer)B. process and capacity design
The father of scientific management is
A. Henry Ford.
B. Henry L. Gantt.
C. Frederick W. Taylor.
D. Eli Whitney. - (answer)C. Frederick W. Taylor.
The person who believed that management must do more to improve the work environment and
processes so that quality can be improved was
A. Henry Ford.
B. Eli Whitney.
C. W. Edwards Deming.
D. Walter Shewhart. - (answer)C. W. Edwards Deming.
The economic activities that typically produce an intangible product are referred to as
