2026 UPDATED QUESTIONS DOWNLOAD
CA Household Movers Exam Study Guide Questions on MAX 4
Tariff, Bill of Lading, Not-to-Exceed Estimates, and Carrier
Liability
This essential study resource features over 250+ practice questions specifically designed to
help you pass the California Household Movers Exam and secure your BHGS permit. The
guide provides in-depth coverage of high-stakes exam topics, including MAX 4 Tariff
calculations, the legalities of the Bill of Lading, and the "Not-to-Exceed" pricing rules for
written estimates. Each question is accompanied by an italicized rationale to ensure you
master the state-mandated consumer protections and operational regulations required for a
professional moving license.
What is the maximum "Not to Exceed Price" if a mover performs a visual inspection but
fails to provide a written estimate?
A) The actual hourly rate
B) $0.00 (The move is free)
C) The amount shown on the Agreement for Moving Services
D) The verbal quote plus 10%
Answer: C
Rationale: Per Item 108, if a written estimate isn't issued, the "Not to Exceed Price" noted on
the final Agreement becomes the binding maximum.
Under Item 320, how is "Double Drive Time" calculated for a 30-minute trip between
origin and destination?
A) 30 minutes total
B) 60 minutes total
C) 90 minutes total
D) 15 minutes total
Answer: B
Rationale: You multiply the actual time spent driving between the two locations by two.
, 2026 UPDATED QUESTIONS DOWNLOAD
Which form is used to document the condition of furniture before it is loaded?
A) The Bill of Lading
B) The Inventory
C) The Change Order
D) The Rate Table
Answer: B
Rationale: The Inventory is the official record of the condition (scratches, dents, etc.) of all
items at the time of pickup.
If a mover is 2 hours late and the shipper incurs a hotel cost, the mover may be liable
for:
A) Double Drive Time
B) Liquidated Damages
C) A 50% discount
D) Nothing; delays are always free
Answer: B
Rationale: Items 152 and 156 discuss failure to meet agreed-upon dates/times and potential
compensation for the shipper.
When a move involves a "Split Delivery," it means:
A) The truck broke in half
B) The bill is split between two people
C) One shipment is delivered to two or more addresses
D) The mover uses two different crews
Answer: C
Rationale: Item 148 defines split delivery as unloading portions of a single shipment at different
locations.
What is the "Gross Weight" of a shipment?
A) The weight of the furniture only
B) The weight of the truck plus the driver
C) The total weight of the vehicle and the loaded shipment
D) The weight of the packing materials
Answer: C
Rationale: Gross weight is the combined weight of the vehicle (tare) and the goods being
moved.
If a customer requests a "Certificate of Insurance" naming them as an additional
insured, can the mover charge for it?
A) No, it must be free
B) Yes, at the actual cost charged by the insurance company
, 2026 UPDATED QUESTIONS DOWNLOAD
C) Only if the move is over 100 miles
D) A flat $500 fee
Answer: B
Rationale: Movers are permitted to pass through the actual cost of providing specific,
requested insurance certificates.
Which Max 4 Item provides the "Basis of Rates" for Hourly moves?
A) Item 400
B) Item 100
C) Item 320
D) Item 10
Answer: C
Rationale: Item 320 is the "bible" for local, hourly-rated moves in California.
What happens if a shipper is not home to receive a shipment at the destination?
A) The mover keeps the furniture
B) The mover may place the goods in Storage-in-Transit (SIT)
C) The mover leaves it on the sidewalk
D) The mover must drive back to the terminal for free
Answer: B
Rationale: Item 160 allows movers to store goods temporarily if the shipper is unable to accept
delivery.
Which document must be signed BEFORE the move actually begins?
A) The Final Invoice
B) The Agreement for Moving Services
C) The Claim Form
D) The Fuel Receipt
Answer: B
Rationale: No work should start until the Agreement, including the Not to Exceed Price, is
signed by both parties.
A mover may refuse to handle a shipment if:
A) It doesn't pay enough
B) It contains "extraordinary value" items not declared in writing
C) The customer is rude
D) The truck is a different color
Answer: B
Rationale: Movers have the right to refuse items of high value (like jewelry or coin collections)
unless specific arrangements are made.
, 2026 UPDATED QUESTIONS DOWNLOAD
What is the standard "Overtime" rate multiplier for work on Saturdays?
A) 1.0x (Regular)
B) 1.5x (Time and a half)
C) 2.0x (Double time)
D) 3.0x
Answer: B
Rationale: Most labor performed on Saturdays or after 8 hours on a weekday is billed at 1.5
times the regular rate.
The "Important Notice About Your Move" (Item 465) must be printed in at least:
A) 8-point type
B) 10-point type
C) 12-point type
D) 14-point type
Answer: B
Rationale: State law requires specific font sizes for consumer disclosures to ensure they are
legible.
Who pays for a "Public Weighmaster's Certificate" if the mover needs to weigh the
truck?
A) The Mover
B) The Shipper
C) The Bureau
D) The City
Answer: B
Rationale: Scale fees are typically an allowable "accessorial" charge passed to the shipper on
weight-based moves.
A "Distance Move" is generally defined as any move over:
A) 50 miles
B) 100 miles
C) 250 miles
D) 500 miles
Answer: B
Rationale: Moves over 100 miles shift from Hourly (Item 320) to Weight/Distance (Item 400)
calculations.
If a mover quotes a "Flat Rate," it is legally considered:
A) A Binding Estimate
/B) An Illegal quote
C) A Suggestion
CA Household Movers Exam Study Guide Questions on MAX 4
Tariff, Bill of Lading, Not-to-Exceed Estimates, and Carrier
Liability
This essential study resource features over 250+ practice questions specifically designed to
help you pass the California Household Movers Exam and secure your BHGS permit. The
guide provides in-depth coverage of high-stakes exam topics, including MAX 4 Tariff
calculations, the legalities of the Bill of Lading, and the "Not-to-Exceed" pricing rules for
written estimates. Each question is accompanied by an italicized rationale to ensure you
master the state-mandated consumer protections and operational regulations required for a
professional moving license.
What is the maximum "Not to Exceed Price" if a mover performs a visual inspection but
fails to provide a written estimate?
A) The actual hourly rate
B) $0.00 (The move is free)
C) The amount shown on the Agreement for Moving Services
D) The verbal quote plus 10%
Answer: C
Rationale: Per Item 108, if a written estimate isn't issued, the "Not to Exceed Price" noted on
the final Agreement becomes the binding maximum.
Under Item 320, how is "Double Drive Time" calculated for a 30-minute trip between
origin and destination?
A) 30 minutes total
B) 60 minutes total
C) 90 minutes total
D) 15 minutes total
Answer: B
Rationale: You multiply the actual time spent driving between the two locations by two.
, 2026 UPDATED QUESTIONS DOWNLOAD
Which form is used to document the condition of furniture before it is loaded?
A) The Bill of Lading
B) The Inventory
C) The Change Order
D) The Rate Table
Answer: B
Rationale: The Inventory is the official record of the condition (scratches, dents, etc.) of all
items at the time of pickup.
If a mover is 2 hours late and the shipper incurs a hotel cost, the mover may be liable
for:
A) Double Drive Time
B) Liquidated Damages
C) A 50% discount
D) Nothing; delays are always free
Answer: B
Rationale: Items 152 and 156 discuss failure to meet agreed-upon dates/times and potential
compensation for the shipper.
When a move involves a "Split Delivery," it means:
A) The truck broke in half
B) The bill is split between two people
C) One shipment is delivered to two or more addresses
D) The mover uses two different crews
Answer: C
Rationale: Item 148 defines split delivery as unloading portions of a single shipment at different
locations.
What is the "Gross Weight" of a shipment?
A) The weight of the furniture only
B) The weight of the truck plus the driver
C) The total weight of the vehicle and the loaded shipment
D) The weight of the packing materials
Answer: C
Rationale: Gross weight is the combined weight of the vehicle (tare) and the goods being
moved.
If a customer requests a "Certificate of Insurance" naming them as an additional
insured, can the mover charge for it?
A) No, it must be free
B) Yes, at the actual cost charged by the insurance company
, 2026 UPDATED QUESTIONS DOWNLOAD
C) Only if the move is over 100 miles
D) A flat $500 fee
Answer: B
Rationale: Movers are permitted to pass through the actual cost of providing specific,
requested insurance certificates.
Which Max 4 Item provides the "Basis of Rates" for Hourly moves?
A) Item 400
B) Item 100
C) Item 320
D) Item 10
Answer: C
Rationale: Item 320 is the "bible" for local, hourly-rated moves in California.
What happens if a shipper is not home to receive a shipment at the destination?
A) The mover keeps the furniture
B) The mover may place the goods in Storage-in-Transit (SIT)
C) The mover leaves it on the sidewalk
D) The mover must drive back to the terminal for free
Answer: B
Rationale: Item 160 allows movers to store goods temporarily if the shipper is unable to accept
delivery.
Which document must be signed BEFORE the move actually begins?
A) The Final Invoice
B) The Agreement for Moving Services
C) The Claim Form
D) The Fuel Receipt
Answer: B
Rationale: No work should start until the Agreement, including the Not to Exceed Price, is
signed by both parties.
A mover may refuse to handle a shipment if:
A) It doesn't pay enough
B) It contains "extraordinary value" items not declared in writing
C) The customer is rude
D) The truck is a different color
Answer: B
Rationale: Movers have the right to refuse items of high value (like jewelry or coin collections)
unless specific arrangements are made.
, 2026 UPDATED QUESTIONS DOWNLOAD
What is the standard "Overtime" rate multiplier for work on Saturdays?
A) 1.0x (Regular)
B) 1.5x (Time and a half)
C) 2.0x (Double time)
D) 3.0x
Answer: B
Rationale: Most labor performed on Saturdays or after 8 hours on a weekday is billed at 1.5
times the regular rate.
The "Important Notice About Your Move" (Item 465) must be printed in at least:
A) 8-point type
B) 10-point type
C) 12-point type
D) 14-point type
Answer: B
Rationale: State law requires specific font sizes for consumer disclosures to ensure they are
legible.
Who pays for a "Public Weighmaster's Certificate" if the mover needs to weigh the
truck?
A) The Mover
B) The Shipper
C) The Bureau
D) The City
Answer: B
Rationale: Scale fees are typically an allowable "accessorial" charge passed to the shipper on
weight-based moves.
A "Distance Move" is generally defined as any move over:
A) 50 miles
B) 100 miles
C) 250 miles
D) 500 miles
Answer: B
Rationale: Moves over 100 miles shift from Hourly (Item 320) to Weight/Distance (Item 400)
calculations.
If a mover quotes a "Flat Rate," it is legally considered:
A) A Binding Estimate
/B) An Illegal quote
C) A Suggestion
