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Zendesk Customer Service Professional Certificate:
Customer Service Foundations Exam ||Verified
Exam!!|| Most Recent Exam Actual Complete Real
Exam Questions And Correct Answers (Verified
Answers) Already Graded A+ | Guaranteed Success!! |
Newest Exam!!!
When using email forwarding, does the external address
or the final address become the received @ address for
routing? - Answer-initial received @ email address
Personalized email replies is default and shows agent
name next to company name (T/F) - Answer-True
How can you know if something is an existing ticket being
replied to (what to look for)? - Answer-Encoded ID in reply
to address and encoded id in white at the bottom of the
comments (also within email coded message id)
Email template is the frame so includes all the outer bits
such as.. - Answer-ticket body, logo at top, maybe the
footer, etc.
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What part of the email template contains the info from a
triggered email? - Answer-Content (line 15)
What is the footer link? - Answer-Our Zendesk website link
and can be replaced by customers with their link
Color in email template can be changed using what code
(source code of email template) - Answer-HTML (coded
color)
What is the text template for the email template? - Answer-
This is the text version of the ticket in case it goes to a
device that doesn't read HTML!
Please type your reply above this line - what is this and
what's the point? - Answer-Delimiter (line 14 in email
template) - it helps to make just the new text a new
comment, not all the comments below it too
Email only support needs to follow these steps: - Answer-
1. Hide all links for help center
2. Triggers - make sure there are no ticket ids with #
before as it makes it a clickable link
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3. Footer in email template includes link to where tickets
are managed
If allowing agent signatures, where does this show up? -
Answer-All public comments
How many views can be seen on a page? - Answer-12
on a brand, {{agent.signature}} works like.. - Answer-uses
personal agent signatures
on a brand, {{agent.name}} works like... - Answer-name of
agent and NOT personal agent signature
What do you see with suspended tickets? - Answer-
Received, Subject, Sender, cause of suspension
Can you get notifications for suspended tickets? - Answer-
Yes, you can schedule to get notifications and determine
who gets these emails
Zendesk Customer Service Professional Certificate:
Customer Service Foundations Exam ||Verified
Exam!!|| Most Recent Exam Actual Complete Real
Exam Questions And Correct Answers (Verified
Answers) Already Graded A+ | Guaranteed Success!! |
Newest Exam!!!
When using email forwarding, does the external address
or the final address become the received @ address for
routing? - Answer-initial received @ email address
Personalized email replies is default and shows agent
name next to company name (T/F) - Answer-True
How can you know if something is an existing ticket being
replied to (what to look for)? - Answer-Encoded ID in reply
to address and encoded id in white at the bottom of the
comments (also within email coded message id)
Email template is the frame so includes all the outer bits
such as.. - Answer-ticket body, logo at top, maybe the
footer, etc.
,2|Page
What part of the email template contains the info from a
triggered email? - Answer-Content (line 15)
What is the footer link? - Answer-Our Zendesk website link
and can be replaced by customers with their link
Color in email template can be changed using what code
(source code of email template) - Answer-HTML (coded
color)
What is the text template for the email template? - Answer-
This is the text version of the ticket in case it goes to a
device that doesn't read HTML!
Please type your reply above this line - what is this and
what's the point? - Answer-Delimiter (line 14 in email
template) - it helps to make just the new text a new
comment, not all the comments below it too
Email only support needs to follow these steps: - Answer-
1. Hide all links for help center
2. Triggers - make sure there are no ticket ids with #
before as it makes it a clickable link
, 3|Page
3. Footer in email template includes link to where tickets
are managed
If allowing agent signatures, where does this show up? -
Answer-All public comments
How many views can be seen on a page? - Answer-12
on a brand, {{agent.signature}} works like.. - Answer-uses
personal agent signatures
on a brand, {{agent.name}} works like... - Answer-name of
agent and NOT personal agent signature
What do you see with suspended tickets? - Answer-
Received, Subject, Sender, cause of suspension
Can you get notifications for suspended tickets? - Answer-
Yes, you can schedule to get notifications and determine
who gets these emails
