Zendesk Foundational Support Learning
QUIZ (Latest Update )
Questions & Answers {Grade A} 100%
Correct
You've created a new trigger to notify your customers of when you are closed for a
holiday. What's the correct course of action after realizing your customers are
receiving two "received request" notifications while your company is closed on
holidays? - correct answer Modify the Notify requester of received request default
trigger with: On a holiday? | Is | No
An admin has created this automation to notify the Tier 1 managers group when a ticket
has not been updated in 24 hours. When they try to save the automation they receive
an error message: "Automation must not run multiple times per ticket. It must have a
time-based condition that is only true once." Which condition or action is missing from
this automation? - correct answer Perform action: Add tag | notify
QUIZ (Latest Update )
Questions & Answers {Grade A} 100%
Correct
You've created a new trigger to notify your customers of when you are closed for a
holiday. What's the correct course of action after realizing your customers are
receiving two "received request" notifications while your company is closed on
holidays? - correct answer Modify the Notify requester of received request default
trigger with: On a holiday? | Is | No
An admin has created this automation to notify the Tier 1 managers group when a ticket
has not been updated in 24 hours. When they try to save the automation they receive
an error message: "Automation must not run multiple times per ticket. It must have a
time-based condition that is only true once." Which condition or action is missing from
this automation? - correct answer Perform action: Add tag | notify
