INS3707
Assignment 2 Semester 1 2026
Unique number:
Due Date: April 2026
1. QUESTION 1: SELECTED USER GROUP AND DESCRIPTION
The selected user group is young unemployed youth in township communities in South
Africa. These are mainly individuals between the ages of 18 and 35 who live in areas such
as Khayelitsha, Soweto, and Umlazi. Many of them have completed school, while some
have basic tertiary qualifications, but they struggle to find stable employment. Most rely on
informal work, short term jobs, or family support. Access to resources is often limited,
especially in terms of stable internet, devices, and structured information services.
This group is important because youth unemployment in South Africa remains very high.
Many young people are actively looking for opportunities but do not have the right
information or support systems to guide them. Their situation affects not only their own lives
but also the broader economy and community development (Stats SA, 2023).
DISCLAIMER & TERMS OF USE
Educational Aid: These study notes are intended to be used as educational resources and should not be seen as a
replacement for individual research, critical analysis, or professional consultation. Students are encouraged to perform
their own research and seek advice from their instructors or academic advisors for specific assignment guidelines.
Personal Responsibility: While every effort has been made to ensure the accuracy and reliability of the information in
these study notes, the seller does not guarantee the completeness or correctness of all content. The buyer is
responsible for verifying the accuracy of the information and exercising their own judgment when applying it to their
assignments.
Academic Integrity: It is essential for students to maintain academic integrity and follow their institution's policies
regarding plagiarism, citation, and referencing. These study notes should be used as learning tools and sources of
inspiration. Any direct reproduction of the content without proper citation and acknowledgment may be considered
academic misconduct.
Limited Liability: The seller shall not be liable for any direct or indirect damages, losses, or consequences arising from
the use of these notes. This includes, but is not limited to, poor academic performance, penalties, or any other negative
consequences resulting from the application or misuse of the information provided.
, For additional support +27 81 278 3372
INTRODUCTION
Access to information plays an important role in improving people’s daily lives,
especially in communities that face social and economic challenges. Many groups
still struggle to find reliable information due to limited digital access, low literacy
levels, and lack of relevant services. Digital technologies have created new ways for
people to search, share and use information, but not all communities benefit equally
from these developments.
This assignment focuses on understanding how a specific community searches for
information, the problems they experience, and how digital tools can support them. It
looks at their information needs, behaviour, and existing services, and then proposes
a suitable digital solution. By studying real user experiences, it becomes easier to
design systems that are practical and relevant. The aim is to show how information
services can be improved to better support communities and reduce barriers to
access (Case, 2012; Wilson, 1999).
1. QUESTION 1: SELECTED USER GROUP AND DESCRIPTION
The selected user group is young unemployed youth in township communities in
South Africa. These are mainly individuals between the ages of 18 and 35 who live in
areas such as Khayelitsha, Soweto, and Umlazi. Many of them have completed
school, while some have basic tertiary qualifications, but they struggle to find stable
employment. Most rely on informal work, short term jobs, or family support. Access
to resources is often limited, especially in terms of stable internet, devices, and
structured information services.
This group is important because youth unemployment in South Africa remains very
high. Many young people are actively looking for opportunities but do not have the
right information or support systems to guide them. Their situation affects not only
their own lives but also the broader economy and community development (Stats
SA, 2023).
Assignment 2 Semester 1 2026
Unique number:
Due Date: April 2026
1. QUESTION 1: SELECTED USER GROUP AND DESCRIPTION
The selected user group is young unemployed youth in township communities in South
Africa. These are mainly individuals between the ages of 18 and 35 who live in areas such
as Khayelitsha, Soweto, and Umlazi. Many of them have completed school, while some
have basic tertiary qualifications, but they struggle to find stable employment. Most rely on
informal work, short term jobs, or family support. Access to resources is often limited,
especially in terms of stable internet, devices, and structured information services.
This group is important because youth unemployment in South Africa remains very high.
Many young people are actively looking for opportunities but do not have the right
information or support systems to guide them. Their situation affects not only their own lives
but also the broader economy and community development (Stats SA, 2023).
DISCLAIMER & TERMS OF USE
Educational Aid: These study notes are intended to be used as educational resources and should not be seen as a
replacement for individual research, critical analysis, or professional consultation. Students are encouraged to perform
their own research and seek advice from their instructors or academic advisors for specific assignment guidelines.
Personal Responsibility: While every effort has been made to ensure the accuracy and reliability of the information in
these study notes, the seller does not guarantee the completeness or correctness of all content. The buyer is
responsible for verifying the accuracy of the information and exercising their own judgment when applying it to their
assignments.
Academic Integrity: It is essential for students to maintain academic integrity and follow their institution's policies
regarding plagiarism, citation, and referencing. These study notes should be used as learning tools and sources of
inspiration. Any direct reproduction of the content without proper citation and acknowledgment may be considered
academic misconduct.
Limited Liability: The seller shall not be liable for any direct or indirect damages, losses, or consequences arising from
the use of these notes. This includes, but is not limited to, poor academic performance, penalties, or any other negative
consequences resulting from the application or misuse of the information provided.
, For additional support +27 81 278 3372
INTRODUCTION
Access to information plays an important role in improving people’s daily lives,
especially in communities that face social and economic challenges. Many groups
still struggle to find reliable information due to limited digital access, low literacy
levels, and lack of relevant services. Digital technologies have created new ways for
people to search, share and use information, but not all communities benefit equally
from these developments.
This assignment focuses on understanding how a specific community searches for
information, the problems they experience, and how digital tools can support them. It
looks at their information needs, behaviour, and existing services, and then proposes
a suitable digital solution. By studying real user experiences, it becomes easier to
design systems that are practical and relevant. The aim is to show how information
services can be improved to better support communities and reduce barriers to
access (Case, 2012; Wilson, 1999).
1. QUESTION 1: SELECTED USER GROUP AND DESCRIPTION
The selected user group is young unemployed youth in township communities in
South Africa. These are mainly individuals between the ages of 18 and 35 who live in
areas such as Khayelitsha, Soweto, and Umlazi. Many of them have completed
school, while some have basic tertiary qualifications, but they struggle to find stable
employment. Most rely on informal work, short term jobs, or family support. Access
to resources is often limited, especially in terms of stable internet, devices, and
structured information services.
This group is important because youth unemployment in South Africa remains very
high. Many young people are actively looking for opportunities but do not have the
right information or support systems to guide them. Their situation affects not only
their own lives but also the broader economy and community development (Stats
SA, 2023).
