Test Bank For
Essential Skills for Business 1e Lee Perlitz
Chapters 1-21
Chapter 01
1. An organisation's productivity depends on:
A. work hours completed
B. staff attitude
C. workplace efficiency
D. supervisor instructions
2. An aggressive communication style involves:
A. shouting at staff
B. dominating the conversation
C. using negative non-verbal language
D. not paying attention to others
3. When communicating your message in the workplace, what must you keep in mind?
A. Organisational policies and procedures
B. Your work environment
C. Being polite
D. Supervisor instructions
4. An organisation's style guide revolves around:
A. staff’s physical appearance
B. how written communication is presented
C. how to deal with customers
D. how to write a letter
,5. Team leaders provide _________ so that policies and procedures are followed properly.
6. Why should you report any communication challenges you identify?
A. So that you don’t get into trouble
B. Because it makes the organisation look bad
C. Because people should do their job correctly
D. To ensure that smooth, efficient workplace operation continues
7. Why is it important to ask questions effectively?
A. To make the customer feel comfortable
B. To gain information about customer needs
C. Because it’s an effective sales technique
D. To interact with others
8. There are _________ basic types of communication.
9. Why is it important to support others in workplace discussions?
A. To ensure everyone is working towards the same goal
B. So that everyone gets a turn to talk
C. For workplace efficiency
D. To give yourself a chance to think
10. Why is getting feedback important?
A. It lets you know what others are thinking about you
B. It helps you improve your performance
C. Workplace policies state that feedback must be given
D. Supervisors are supposed to mentor you
,Chapter 01 Testbank Key
1. An organisation's productivity depends on:
A. work hours completed
B. staff attitude
C. workplace efficiency
D. supervisor instructions
Ans: C
Blooms: Knowledge
Difficulty: Easy
Learning Objective: 1.1 Plan workplace communication
Topic: Engage in workplace communication
2. An aggressive communication style involves:
A. shouting at staff
B. dominating the conversation
C. using negative non-verbal language
D. not paying attention to others
Ans: B
Blooms: Knowledge
Difficulty: Easy
Learning Objective: 1.1 Plan workplace communication
Topic: Communication styles
3. When communicating your message in the workplace, what must you keep in mind?
A. Organisational policies and procedures
B. Your work environment
C. Being polite
D. Supervisor instructions
Ans: A
, Blooms: Knowledge
Difficulty: Medium
Learning Objective: 1.2 Undertake routine communication
Topic: Communicating your message or information
4. An organisation's style guide revolves around:
A. staff’s physical appearance
B. how written communication is presented
C. how to deal with customers
D. how to write a letter
Ans: B
Blooms: Knowledge
Difficulty: Medium
Learning Objective: 1.2 Undertake routine communication
Topic: Communicating your message or information
5. Team leaders provide {1:ans1:FILLINTHEBLANK:=instructions} so that policies and
procedures are followed properly.
Blooms: Knowledge
Difficulty: Easy
Learning Objective: 1.2 Undertake routine communication
Topic: Communicating your message or information
6. Why should you report any communication challenges you identify?
A. So that you don’t get into trouble
B. Because it makes the organisation look bad
C. Because people should do their job correctly
D. To ensure that smooth, efficient workplace operation continues
Ans: D
Essential Skills for Business 1e Lee Perlitz
Chapters 1-21
Chapter 01
1. An organisation's productivity depends on:
A. work hours completed
B. staff attitude
C. workplace efficiency
D. supervisor instructions
2. An aggressive communication style involves:
A. shouting at staff
B. dominating the conversation
C. using negative non-verbal language
D. not paying attention to others
3. When communicating your message in the workplace, what must you keep in mind?
A. Organisational policies and procedures
B. Your work environment
C. Being polite
D. Supervisor instructions
4. An organisation's style guide revolves around:
A. staff’s physical appearance
B. how written communication is presented
C. how to deal with customers
D. how to write a letter
,5. Team leaders provide _________ so that policies and procedures are followed properly.
6. Why should you report any communication challenges you identify?
A. So that you don’t get into trouble
B. Because it makes the organisation look bad
C. Because people should do their job correctly
D. To ensure that smooth, efficient workplace operation continues
7. Why is it important to ask questions effectively?
A. To make the customer feel comfortable
B. To gain information about customer needs
C. Because it’s an effective sales technique
D. To interact with others
8. There are _________ basic types of communication.
9. Why is it important to support others in workplace discussions?
A. To ensure everyone is working towards the same goal
B. So that everyone gets a turn to talk
C. For workplace efficiency
D. To give yourself a chance to think
10. Why is getting feedback important?
A. It lets you know what others are thinking about you
B. It helps you improve your performance
C. Workplace policies state that feedback must be given
D. Supervisors are supposed to mentor you
,Chapter 01 Testbank Key
1. An organisation's productivity depends on:
A. work hours completed
B. staff attitude
C. workplace efficiency
D. supervisor instructions
Ans: C
Blooms: Knowledge
Difficulty: Easy
Learning Objective: 1.1 Plan workplace communication
Topic: Engage in workplace communication
2. An aggressive communication style involves:
A. shouting at staff
B. dominating the conversation
C. using negative non-verbal language
D. not paying attention to others
Ans: B
Blooms: Knowledge
Difficulty: Easy
Learning Objective: 1.1 Plan workplace communication
Topic: Communication styles
3. When communicating your message in the workplace, what must you keep in mind?
A. Organisational policies and procedures
B. Your work environment
C. Being polite
D. Supervisor instructions
Ans: A
, Blooms: Knowledge
Difficulty: Medium
Learning Objective: 1.2 Undertake routine communication
Topic: Communicating your message or information
4. An organisation's style guide revolves around:
A. staff’s physical appearance
B. how written communication is presented
C. how to deal with customers
D. how to write a letter
Ans: B
Blooms: Knowledge
Difficulty: Medium
Learning Objective: 1.2 Undertake routine communication
Topic: Communicating your message or information
5. Team leaders provide {1:ans1:FILLINTHEBLANK:=instructions} so that policies and
procedures are followed properly.
Blooms: Knowledge
Difficulty: Easy
Learning Objective: 1.2 Undertake routine communication
Topic: Communicating your message or information
6. Why should you report any communication challenges you identify?
A. So that you don’t get into trouble
B. Because it makes the organisation look bad
C. Because people should do their job correctly
D. To ensure that smooth, efficient workplace operation continues
Ans: D
