Test Bank For
Interpersonal Skills in Organizations 2025 Release Suzanne de Janasz, Karen O. Dowd and Beth Schneider
Chapters 1-19 Answer are at The End of Each Chapters
Chapter 1
1. Self-perspective involves a capacity to monitor and control those strong but subliminal biases that
all of us harbor and that skew our decision making.
True False
2. Relying solely on others' thoughts or beliefs about what is best for us can lead to personal and
professional unhappiness.
True False
3. Lack of self-awareness can result in incompetence, because the individual does not realize the
gap between his or her perception, and the reality of the strengths and competencies in question.
True False
4. A lower level of emotional intelligence enhances self-awareness.
True False
5. Patterns of behavior develop through our reactions to events over a period of time.
True False
,6. Behavioral modes of interacting affect the way in which we communicate and share opinions with
others.
True False
7. The "Big Five" model expands the five most prevalent personality factors into an "exhaustive list"
that can explain the characteristics linked with satisfaction and success.
True False
8. Ellen has a high score on the personality factor of openness to experience. She would be
considered less intellectual and narrow-minded.
True False
9. Raymond is a high self-monitor, implying that he is not at all interested in what others think.
True False
10. High self-monitors are usually more consistent than low self-monitors, displaying their feelings
and attitude in all situations.
True False
11. Some of the more common filters that can influence perceptions are stereotyping, projection,
expectations, and interest.
True False
,12. The Perceptual theory demonstrates that individuals tend to decide that a behavior is caused by a
particular characteristic or event.
True False
13. Self-serving bias causes us to overestimate external factors for successes and blame internal
factors for failures.
True False
14. Underestimating the influence of external factors when evaluating others is an underlying element
of the self-serving bias of attribution.
True False
15. Self-disclosure is a key factor in improving our self-awareness.
True False
16. Self-awareness can be best described as:
A. learned predispositions to respond to an object, person or idea in a favorable or unfavorable
way.
B. knowing your motivations, preferences, and personality and understanding how these factors
influence your judgment, decisions, and interactions with other people.
C. the tendency to adjust behavior relative to the changing demands of social situations.
D. the relatively stable set of characteristics, tendencies, and temperaments that have been
formed by heredity as well as social, cultural, and environmental factors.
, 17. Jean often steps back and observes the positive or negative impacts that may have influenced
her behaviors, attitudes, thoughts or interactions. She is gaining self-awareness through:
A. emotional stability.
B. self-analysis.
C. modes of acting.
D. perception.
18. The drive to pursue one action over another best describes which of the following components of
behavior?
A. Motivation
B. Modes of thinking
C. Modes of acting
D. Modes of interacting
19. Sam has a lot of raw content available to make his business proposal. He however, needs to
have time to quietly reflect on his own in order to process the available information. Sam's action
forms a part of which behavioral factor?
A. Modes of acting
B. Modes of interacting
C. Modes of motivating
D. Modes of thinking
Interpersonal Skills in Organizations 2025 Release Suzanne de Janasz, Karen O. Dowd and Beth Schneider
Chapters 1-19 Answer are at The End of Each Chapters
Chapter 1
1. Self-perspective involves a capacity to monitor and control those strong but subliminal biases that
all of us harbor and that skew our decision making.
True False
2. Relying solely on others' thoughts or beliefs about what is best for us can lead to personal and
professional unhappiness.
True False
3. Lack of self-awareness can result in incompetence, because the individual does not realize the
gap between his or her perception, and the reality of the strengths and competencies in question.
True False
4. A lower level of emotional intelligence enhances self-awareness.
True False
5. Patterns of behavior develop through our reactions to events over a period of time.
True False
,6. Behavioral modes of interacting affect the way in which we communicate and share opinions with
others.
True False
7. The "Big Five" model expands the five most prevalent personality factors into an "exhaustive list"
that can explain the characteristics linked with satisfaction and success.
True False
8. Ellen has a high score on the personality factor of openness to experience. She would be
considered less intellectual and narrow-minded.
True False
9. Raymond is a high self-monitor, implying that he is not at all interested in what others think.
True False
10. High self-monitors are usually more consistent than low self-monitors, displaying their feelings
and attitude in all situations.
True False
11. Some of the more common filters that can influence perceptions are stereotyping, projection,
expectations, and interest.
True False
,12. The Perceptual theory demonstrates that individuals tend to decide that a behavior is caused by a
particular characteristic or event.
True False
13. Self-serving bias causes us to overestimate external factors for successes and blame internal
factors for failures.
True False
14. Underestimating the influence of external factors when evaluating others is an underlying element
of the self-serving bias of attribution.
True False
15. Self-disclosure is a key factor in improving our self-awareness.
True False
16. Self-awareness can be best described as:
A. learned predispositions to respond to an object, person or idea in a favorable or unfavorable
way.
B. knowing your motivations, preferences, and personality and understanding how these factors
influence your judgment, decisions, and interactions with other people.
C. the tendency to adjust behavior relative to the changing demands of social situations.
D. the relatively stable set of characteristics, tendencies, and temperaments that have been
formed by heredity as well as social, cultural, and environmental factors.
, 17. Jean often steps back and observes the positive or negative impacts that may have influenced
her behaviors, attitudes, thoughts or interactions. She is gaining self-awareness through:
A. emotional stability.
B. self-analysis.
C. modes of acting.
D. perception.
18. The drive to pursue one action over another best describes which of the following components of
behavior?
A. Motivation
B. Modes of thinking
C. Modes of acting
D. Modes of interacting
19. Sam has a lot of raw content available to make his business proposal. He however, needs to
have time to quietly reflect on his own in order to process the available information. Sam's action
forms a part of which behavioral factor?
A. Modes of acting
B. Modes of interacting
C. Modes of motivating
D. Modes of thinking
