ProServe EXAM STUDY GUIDE 2026 2027
COMPLETE QUESTIONS AND VERIFIED
CORRECT DETAILED ANSWERS ||
ALREADY GRADED A+
1. ProServe provides? - ANSWER Social responsibility training in regard to
liquor sales and serving and does not replace training required of me by my
employer
2. AGLC - ANSWER Alberta Gaming and Liquor Commission
50 Corriveau Ave
St Albert T8N3T5
18774366336
3. Who needs proserve - ANSWER everyone basically except kitchen
staff,cleaning staff, and bussers
4. Class C - ANSWER Special event
needs PS by first day of event
5. Expiry - ANSWER 5 years
Have 30 days from start date of employment to complete
6. ProTect - ANSWER for events excluding minors
7. Purpose of PS - ANSWER -helps curb problem of underage drinking
-reduce alcohol over consumption
-decrease impaired driving
-decrease risk of violence
-includes legal responsibility and liabilities
-identifying intoxication
-responsible strategies
-refusing service or sale of alcohol
, 8. Helps employers, hosts, workers be socially responsible how? - ANSWER
harm reduction
9. Helps make safe enjoyable atmosphere how? - ANSWER teaching legal
liability and workplace safety
10.Other people do jobs that help support responsible liquor service because
they deal with customers too. They can: - ANSWER -help you identify
people who are under the age of 18 (minors)
-point out people who show signs of having had too much to drink
-tell you when they think a customer or guest has been over-served
-make supervisors aware when liquor is illegally bought or stored
11.Intoxication can be caused by - ANSWER Liquor, Prescription medication,
Drugs
12.is it okay to sell liquor to someone that appears intoxicated by cannabis -
ANSWER no, it is illegal to serve alcohol to anyone that appears intoxicated
by liquor or a drug
13.BAC charts - ANSWER only estimate a person's BAC, not accurate nor
does it have any legal value
14.policies - ANSWER guidelines used in making consistent decisions
15.procedures - ANSWER descriptions of the way work is to be done
16.are minors allowed to stay in a liquor store as long as they dont buy anything
- ANSWER no, minors are not allowed to stay on the premises
17.what needs to be on a secondary ID - ANSWER Show the person's name
Be government-issued
Have a unique identifier number
Include date of birth
not acceptable as proof of age or identity
18.what needs to be on primary ID - ANSWER Have a photo
Have a name
Be government-issued
Include date of birth
,Not be expired
Have a unique identifier number; and
Be an original (not a copy)
19.accepted forms of primary ID - ANSWER alberta drivers license
out of province drivers/operators
alberta identification card
passport
foreign government visa
firearms possession and acquisition license
NEXUS card
certificate of indian status
ontario health card
20.accepted forms of secondary ID - ANSWER birth certificate
health care cards
21.incident log - ANSWER a form or book where you can make notes to report
an unusual or serious event or problem you had with a customer
22.when should you use the incident log - ANSWER when sb is refused service
fake ID is used
violence/fight occurs
refusal to leave
illegal drug activity
arranged a safe ride home
guest is injured/becomes ill
police or medical help is called
a situation involving illegal liquor happens
you suspect a customer is bootlegging
a guest tries to take liquor out of the on-premises licensed area
property is damaged
other illegal or unusual activities happen
23.You should try to help an intoxicated customer who vomits in your
workplace - ANSWER true
24.Alcohol poisoning is an overdose of alcohol.
, 25.Signs of alcohol poisoning in an individual are: - ANSWER cold and
clammy (damp) skin that may look pale or bluish in colour
they don't respond or wake up when you try to wake them (unresponsive)
they are not able to understand you, and you can't understand them if they try to
speak (incoherent)
they do not wake up while or after vomiting
unable to walk, stand or sit without help
loss of bladder and/or bowel control
shallow and slow breathing (8 breaths per minute or less) - or their breathing may
stop completely!
fast heartbeat, seizures or convulsions
26.If you think that a person has alcohol poisoning - ANSWER try to wake
them up and keep them conscious.
make sure they are breathing and can keep breathing on their own. There is a risk
that they could stop breathing or vomit and choke on it.
do not leave them alone to sleep it off. Make sure someone sober stays with them.
get medical help, call 911.
record the incident and the actions you took in the incident log at your place of
work. (You will learn more about incident logs later in this course.)
27.Management, supervisors and staff can do their duty of care to protect
customers from the dangers of binge drinking and risks of alcohol poisoning
by: - ANSWER making sure there are enough staff to monitor all areas of
the premises where liquor is sold or served
not giving liquor to anyone who appears to be intoxicated by alcohol or drugs
stopping other customers or staff from providing liquor to customers who have
been cut off
not promoting binge drinking or drinking too much (including entertainment,
product promotions and advertising)
keeping track of how much customers are drinking (Remember, it's the number of
standard drinks that matters, not the number of glasses.)
slowing down or stopping service when customers start to show signs of getting
intoxicated
28.https://www.drinksenseab.ca/ - ANSWER
http://www.qp.alberta.ca/1266.cfm?page=g01.cfm&leg_type=Acts
COMPLETE QUESTIONS AND VERIFIED
CORRECT DETAILED ANSWERS ||
ALREADY GRADED A+
1. ProServe provides? - ANSWER Social responsibility training in regard to
liquor sales and serving and does not replace training required of me by my
employer
2. AGLC - ANSWER Alberta Gaming and Liquor Commission
50 Corriveau Ave
St Albert T8N3T5
18774366336
3. Who needs proserve - ANSWER everyone basically except kitchen
staff,cleaning staff, and bussers
4. Class C - ANSWER Special event
needs PS by first day of event
5. Expiry - ANSWER 5 years
Have 30 days from start date of employment to complete
6. ProTect - ANSWER for events excluding minors
7. Purpose of PS - ANSWER -helps curb problem of underage drinking
-reduce alcohol over consumption
-decrease impaired driving
-decrease risk of violence
-includes legal responsibility and liabilities
-identifying intoxication
-responsible strategies
-refusing service or sale of alcohol
, 8. Helps employers, hosts, workers be socially responsible how? - ANSWER
harm reduction
9. Helps make safe enjoyable atmosphere how? - ANSWER teaching legal
liability and workplace safety
10.Other people do jobs that help support responsible liquor service because
they deal with customers too. They can: - ANSWER -help you identify
people who are under the age of 18 (minors)
-point out people who show signs of having had too much to drink
-tell you when they think a customer or guest has been over-served
-make supervisors aware when liquor is illegally bought or stored
11.Intoxication can be caused by - ANSWER Liquor, Prescription medication,
Drugs
12.is it okay to sell liquor to someone that appears intoxicated by cannabis -
ANSWER no, it is illegal to serve alcohol to anyone that appears intoxicated
by liquor or a drug
13.BAC charts - ANSWER only estimate a person's BAC, not accurate nor
does it have any legal value
14.policies - ANSWER guidelines used in making consistent decisions
15.procedures - ANSWER descriptions of the way work is to be done
16.are minors allowed to stay in a liquor store as long as they dont buy anything
- ANSWER no, minors are not allowed to stay on the premises
17.what needs to be on a secondary ID - ANSWER Show the person's name
Be government-issued
Have a unique identifier number
Include date of birth
not acceptable as proof of age or identity
18.what needs to be on primary ID - ANSWER Have a photo
Have a name
Be government-issued
Include date of birth
,Not be expired
Have a unique identifier number; and
Be an original (not a copy)
19.accepted forms of primary ID - ANSWER alberta drivers license
out of province drivers/operators
alberta identification card
passport
foreign government visa
firearms possession and acquisition license
NEXUS card
certificate of indian status
ontario health card
20.accepted forms of secondary ID - ANSWER birth certificate
health care cards
21.incident log - ANSWER a form or book where you can make notes to report
an unusual or serious event or problem you had with a customer
22.when should you use the incident log - ANSWER when sb is refused service
fake ID is used
violence/fight occurs
refusal to leave
illegal drug activity
arranged a safe ride home
guest is injured/becomes ill
police or medical help is called
a situation involving illegal liquor happens
you suspect a customer is bootlegging
a guest tries to take liquor out of the on-premises licensed area
property is damaged
other illegal or unusual activities happen
23.You should try to help an intoxicated customer who vomits in your
workplace - ANSWER true
24.Alcohol poisoning is an overdose of alcohol.
, 25.Signs of alcohol poisoning in an individual are: - ANSWER cold and
clammy (damp) skin that may look pale or bluish in colour
they don't respond or wake up when you try to wake them (unresponsive)
they are not able to understand you, and you can't understand them if they try to
speak (incoherent)
they do not wake up while or after vomiting
unable to walk, stand or sit without help
loss of bladder and/or bowel control
shallow and slow breathing (8 breaths per minute or less) - or their breathing may
stop completely!
fast heartbeat, seizures or convulsions
26.If you think that a person has alcohol poisoning - ANSWER try to wake
them up and keep them conscious.
make sure they are breathing and can keep breathing on their own. There is a risk
that they could stop breathing or vomit and choke on it.
do not leave them alone to sleep it off. Make sure someone sober stays with them.
get medical help, call 911.
record the incident and the actions you took in the incident log at your place of
work. (You will learn more about incident logs later in this course.)
27.Management, supervisors and staff can do their duty of care to protect
customers from the dangers of binge drinking and risks of alcohol poisoning
by: - ANSWER making sure there are enough staff to monitor all areas of
the premises where liquor is sold or served
not giving liquor to anyone who appears to be intoxicated by alcohol or drugs
stopping other customers or staff from providing liquor to customers who have
been cut off
not promoting binge drinking or drinking too much (including entertainment,
product promotions and advertising)
keeping track of how much customers are drinking (Remember, it's the number of
standard drinks that matters, not the number of glasses.)
slowing down or stopping service when customers start to show signs of getting
intoxicated
28.https://www.drinksenseab.ca/ - ANSWER
http://www.qp.alberta.ca/1266.cfm?page=g01.cfm&leg_type=Acts
