BCOR 370 Exam 2 Houghton Questions
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Organizational Structure
Ans: framework of jobs and departments that directs the
behavior of individuals and groups towards achieving the
organization's objectives
Work Specialization
Ans: subdivision of tasks into individual jobs
Delegating
Ans: Process of transferring authority and responsibility to
another member of the health care team to complete a task,
while retaining accountability
Centralized
Ans: authority to make a decision at the top level
Decentralization
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Ans: authority to make decisions at the lower level
Span of Control
Ans: number of employees that report to a given manager
Chain of Command (unity of command)
Ans: single flow of authority through organization
Functional Structure
Ans: CEO, marketing, production, HR, IT, customer service;
grouping of people that have similar skills/functions
Product Structure
Ans: have different departments based on the type of products
they have
Geographic product
Ans: organize according to geographic areas
Matrix Structure
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