Page 1 of 131
CHAA EXAM | FREQUENTLY TESTED
QUESTIONS WITH CORRECT ANSWERS |
BRAND NEW!
BM1. Which item is required to validate a change in patient status
from one level of care to another?
a. An appropriate bed
b. A physician's order
c. Permission from nursing
d. Consent from the patient - ✔✔✔ Correct Answer > B
BM2. What are the two key components in bed management?
a. Appropriate location and level of service
b. Valid insurance and correct registration
c. Isolation status and observation level
d. Bed availability and bed type - ✔✔✔ Correct Answer > A
BM3. Which department can assist bed placement in determining
appropriate level of service?
a. Nursing
,Page 2 of 131
b. Emergency Department
c. Social Work
d. Case Management - ✔✔✔ Correct Answer > D
CS1. Under Title III of the Americans with Disabilities Act,
hospitals are required to:
a. Provide information as to where restrooms are located.
b. Provide patients and families all documentation for the
admission.
c. Provide resources to eliminate barriers in communication.
d. Ensure all patients are accommodated for admission. - ✔✔✔
Correct Answer > C
CS2. What is not important when initiating a patient satisfaction
survey?
a. What data measurements are required
b. What data measures are important to day-to-day management
c. What data measures are important to the organization's
decision-making process
d. What data measures are needed to care for the patient - ✔✔✔
Correct Answer > D
,Page 3 of 131
CS3. Which is not a purpose of any quality improvement
program?
a. Collect data
b. Analyze data
c. Blame someone for the mistake
d. Evaluate actions - ✔✔✔ Correct Answer > C
CS4. Which of the following is not a patient satisfaction survey:
a. CMS survey
b. JD Power
c. Press Ganey
d. Post-service telephone call to patient - ✔✔✔ Correct Answer > A
CS5. Communication is:
a. Providing a newspaper to the patient or family
b. Exchanging information with the patient
c. Sharing the telephone with the patient
d. Giving a patient a prescription - ✔✔✔ Correct Answer > B
CS6. Which is not a KPI in Patient Access?
a. Accuracy rate
b. CLABSI rate
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c. Patient satisfaction score
d. Pre-registration rate - ✔✔✔ Correct Answer > B
CS7. HEAT stands for:
a. Help the patient, explain the situation, apologize, thank the
patient
b. Hear the patient out, explain the situation, apologize, take
responsibility for actions
c. Hear them out, empathize with the customer, apologize, take
responsibility for actions
d. Hear them out, empathize with the customer, amend the
situation, thank the patient - ✔✔✔ Correct Answer > C
CS8. All of the following are ways we communicate, except:
a. Body language
b. Eating
c. Talking
d. Facial expressions - ✔✔✔ Correct Answer > B
CS9. What are the three steps to communication?
a. Decipher, transmission, receiving
b. Encoding, transmission, sharing
CHAA EXAM | FREQUENTLY TESTED
QUESTIONS WITH CORRECT ANSWERS |
BRAND NEW!
BM1. Which item is required to validate a change in patient status
from one level of care to another?
a. An appropriate bed
b. A physician's order
c. Permission from nursing
d. Consent from the patient - ✔✔✔ Correct Answer > B
BM2. What are the two key components in bed management?
a. Appropriate location and level of service
b. Valid insurance and correct registration
c. Isolation status and observation level
d. Bed availability and bed type - ✔✔✔ Correct Answer > A
BM3. Which department can assist bed placement in determining
appropriate level of service?
a. Nursing
,Page 2 of 131
b. Emergency Department
c. Social Work
d. Case Management - ✔✔✔ Correct Answer > D
CS1. Under Title III of the Americans with Disabilities Act,
hospitals are required to:
a. Provide information as to where restrooms are located.
b. Provide patients and families all documentation for the
admission.
c. Provide resources to eliminate barriers in communication.
d. Ensure all patients are accommodated for admission. - ✔✔✔
Correct Answer > C
CS2. What is not important when initiating a patient satisfaction
survey?
a. What data measurements are required
b. What data measures are important to day-to-day management
c. What data measures are important to the organization's
decision-making process
d. What data measures are needed to care for the patient - ✔✔✔
Correct Answer > D
,Page 3 of 131
CS3. Which is not a purpose of any quality improvement
program?
a. Collect data
b. Analyze data
c. Blame someone for the mistake
d. Evaluate actions - ✔✔✔ Correct Answer > C
CS4. Which of the following is not a patient satisfaction survey:
a. CMS survey
b. JD Power
c. Press Ganey
d. Post-service telephone call to patient - ✔✔✔ Correct Answer > A
CS5. Communication is:
a. Providing a newspaper to the patient or family
b. Exchanging information with the patient
c. Sharing the telephone with the patient
d. Giving a patient a prescription - ✔✔✔ Correct Answer > B
CS6. Which is not a KPI in Patient Access?
a. Accuracy rate
b. CLABSI rate
, Page 4 of 131
c. Patient satisfaction score
d. Pre-registration rate - ✔✔✔ Correct Answer > B
CS7. HEAT stands for:
a. Help the patient, explain the situation, apologize, thank the
patient
b. Hear the patient out, explain the situation, apologize, take
responsibility for actions
c. Hear them out, empathize with the customer, apologize, take
responsibility for actions
d. Hear them out, empathize with the customer, amend the
situation, thank the patient - ✔✔✔ Correct Answer > C
CS8. All of the following are ways we communicate, except:
a. Body language
b. Eating
c. Talking
d. Facial expressions - ✔✔✔ Correct Answer > B
CS9. What are the three steps to communication?
a. Decipher, transmission, receiving
b. Encoding, transmission, sharing
