FINAL EXAM HCAD 301 LATEST
The likelihood of human errors causing patient harm can be greatly
reduced by disciplining staff for making mistakes. - ANSWERS-False
What federally recognized group maintains a database of adverse patient
events? - ANSWERS-d. Patient Safety Organization
What is the primary purpose of root cause analysis and failure mode and
effect analysis? - ANSWERS-d. Improve patient safety
What type of form is used by hospital caregivers to document potential
or actual patient safety concerns? - ANSWERS-c. Incident report
What is the first step of a root cause analysis? - ANSWERS-Understand
what happened
There is no reason to investigate what happened to cause a near miss
event because no patient was harmed. - ANSWERS-false
During what type of improvement project does the team brainstorm what
could go wrong in each step of a process. - ANSWERS-Failure mode
and effects analysis
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PAGE
1
, FINAL EXAM HCAD 301 LATEST
What group is ultimately responsible for the quality of patient care and
services in a healthcare organization? - ANSWERS-A) Board of trustees
What is a component of an organization's quality management
infrastructure? - ANSWERS-C) Committees
In a high-performing organization, conflict and disagreement are dealt
with openly. - ANSWERS-True
What group is responsible for allocating resources necessary to support
quality management activities in the organization? - ANSWERS-D)
Administrative leaders
What is the primary purpose of risk management activities in a
healthcare organization? - ANSWERS-D) Protect the organization from
financial losses
The Joint Commission requires accredited healthcare organizations to
have a quality management plan. - ANSWERS-False
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PAGE
2
, FINAL EXAM HCAD 301 LATEST
Consider your practicum site (if you haven't been placed yet- refer to
your current top choice and/ or the organization you now work in)- what
three words or phrases would you use to describe the company or
department culture? Does the culture prompt or inhibit quality
performance? Why? - ANSWERS-Welcoming
Friendly
Compasion
Yes, our training system is strict on how well we learn things, if we
mess up or don't do thinks correctly, we will be notified.
The number of actions that achieve intended results divided by the total
number of actions is measuring what aspect of performance? -
ANSWERS-reliability
What is an improvement action considered to be strong - meaning it is
more likely to achieve patient safety improvement goals than weak or
intermediate action? - ANSWERS-Tangible involvement by leadership
What is an improvement action considered to be strong—meaning it is
more likely to achieve patient safety improvement goals than weak or
intermediate actions? - ANSWERS-c. Process double-checks Tangible
involvement by leadership
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PAGE
3
The likelihood of human errors causing patient harm can be greatly
reduced by disciplining staff for making mistakes. - ANSWERS-False
What federally recognized group maintains a database of adverse patient
events? - ANSWERS-d. Patient Safety Organization
What is the primary purpose of root cause analysis and failure mode and
effect analysis? - ANSWERS-d. Improve patient safety
What type of form is used by hospital caregivers to document potential
or actual patient safety concerns? - ANSWERS-c. Incident report
What is the first step of a root cause analysis? - ANSWERS-Understand
what happened
There is no reason to investigate what happened to cause a near miss
event because no patient was harmed. - ANSWERS-false
During what type of improvement project does the team brainstorm what
could go wrong in each step of a process. - ANSWERS-Failure mode
and effects analysis
END OF
PAGE
1
, FINAL EXAM HCAD 301 LATEST
What group is ultimately responsible for the quality of patient care and
services in a healthcare organization? - ANSWERS-A) Board of trustees
What is a component of an organization's quality management
infrastructure? - ANSWERS-C) Committees
In a high-performing organization, conflict and disagreement are dealt
with openly. - ANSWERS-True
What group is responsible for allocating resources necessary to support
quality management activities in the organization? - ANSWERS-D)
Administrative leaders
What is the primary purpose of risk management activities in a
healthcare organization? - ANSWERS-D) Protect the organization from
financial losses
The Joint Commission requires accredited healthcare organizations to
have a quality management plan. - ANSWERS-False
END OF
PAGE
2
, FINAL EXAM HCAD 301 LATEST
Consider your practicum site (if you haven't been placed yet- refer to
your current top choice and/ or the organization you now work in)- what
three words or phrases would you use to describe the company or
department culture? Does the culture prompt or inhibit quality
performance? Why? - ANSWERS-Welcoming
Friendly
Compasion
Yes, our training system is strict on how well we learn things, if we
mess up or don't do thinks correctly, we will be notified.
The number of actions that achieve intended results divided by the total
number of actions is measuring what aspect of performance? -
ANSWERS-reliability
What is an improvement action considered to be strong - meaning it is
more likely to achieve patient safety improvement goals than weak or
intermediate action? - ANSWERS-Tangible involvement by leadership
What is an improvement action considered to be strong—meaning it is
more likely to achieve patient safety improvement goals than weak or
intermediate actions? - ANSWERS-c. Process double-checks Tangible
involvement by leadership
END OF
PAGE
3
