Test Bank for Operations and Supply Chain Management 17th Edition by Jacobs & Chase | All Chapters 1-22 | Complete & Verified

TEST BANK m m




Operations and Supply Chain Management, 17th Edition b
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y F. Robert Jacobs and Richard Chase
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m Chapters 1 - 22 | Complete
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,  TABLE OF CONTENTS
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Chapterm1:mIntroduction

Chapterm2:mStrategy

Chapterm3:mDesignmofmProductsmandmServices

Chapterm4:mProjects

Chapterm5:mStrategicmCapacitymManagement

Chapterm6:mLearningmCurves

Chapterm7:mManufacturingmProcesses

Chapterm8:mFacilitymLayout

Chapterm9:mServicemProcesses

Chapterm10:mWaitingmLinemAnalysismandmSimulation

Chapterm11:mProcessmDesignmandmAnalysis

Chapterm12:mQualitymManagement

Chapterm13:mStatisticalmQualitymControl

Chapterm14:mLeanmSupplymChains

Chapterm15:mLogisticsmandmDistributionmManagement

Chapterm16:mGlobalmSourcingmandmProcurement

Chapterm17:mThemInternetmofmThingsmandmERP

Chapterm18:mForecasting

Chapterm19:mSalesmandmOperationsmPlanning

Chapterm20:mInventorymManagement

Chapterm21:mMaterialmRequirementsmPlanning

Chapterm22:mWorkcentermScheduling

,Chapter 01 m m




Efficiencymmeansmdoingmthemrightmthingsmto mcreatemthemmostmvaluemformthemcompany.

FALSE

Efficiencymmeansmdoingmsomethingmatmthemlowestmpossiblemcost.

1. Effectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostmvaluemformthemcompany.

TRUE

Effectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostmvaluemformthemcompany.

AACSB:mAnalyticalmThinking
Blooms:mRemembe
rmDifficulty:m1m
Easy
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m
Topic:mEfficiency,mEffectiveness,mandmV
alue

2. Amdoctormcompletesmamsurgicalmproceduremonmampatientmwithoutmerror.mThempatientmdiesmanyway. mInmoperationsmmanageme
ntmterms, mwemcouldmrefermtomthismdoctormasmbeingmefficientmbutmnotmeffective.

TRUE

Efficiencymmeansmdoingmsomethingmatmthemlowestmpossiblemcost.mEffectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemm
ostmvalue.mThemdoctormperformedmthemsurgerymwithoutmerror.mBecausemthempatientmdied,mnomvaluemwasmcreated.

AACSB:mAnalyticalmThinking
Blooms:mAnalyz
emDifficulty:m2mMe
dium
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m
Topic:mEfficiency,mEffectiveness,mandmV
alue

3. Amworkermcanmbemefficientmwithoutmbeingmeffective.

TRUE

Efficiencymmeansmdoingmsomethingmatmthemlowestmpossiblemcost.mEffectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmo
stmvalue. mThesemaremdifferentmthings.

AACSB:mAnalyticalmThinki
ngmBlooms:mUnders
tandmDifficulty:m2m
Medium
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m
Topic:mEfficiency,mEffectiveness,mandmV
alue

, 4. Amprocessmcanmbemeffectivemwithoutmbeingmefficient.

TRUE

Often,mmaximizingmeffectivenessmandmefficiencymatmthemsamemtimemcreatesmconflictmbetweenmthemtwomgoals.m"Beingmefficient"m
atmthemcustomermservicemcountermatmamlocalmstoremormbankmmeansmusingmthemfewestmnumbermofmclerksmpossiblematmthemcounter.
mBeingmeffective,mthough,mmeansmminimizingmthemamountmofmtimemcustomersmneedmtomwaitminmline.


AACSB:mAnalyticalmThinki
ngmBlooms:mUnders
tandmDifficulty:m2m
Medium
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m
Topic:mEfficiency,mEffectiveness,mandmV
alue

5. Operationsmandmsupplymchainmmanagementmismdefinedmasmthemdesign,moperation,mandmimprovementmofmthemsystemsmtha
tmcreatemandmdelivermthemfirm'smprimarymproductsmandmservices.

TRUE

Operationsmandmsupplymchainmmanagementmismdefinedmasmthemdesign,moperation,mandmimprovementmofmthemsystemsmthatmcreat
emandmdelivermthemfirm'smprimarymproductsmandmservices.

AACSB:mAnalyticalmThinking
Blooms:mRemembe
rmDifficulty:m1m
Easy
LearningmObjective:m01-01mIdentifymthemelementsmofmoperationsmandmsupplymchainmmanagement.m(OSCM)
Topic:mWhatmIsmOperationsmandmSupplymChainmManagement?

6. Themtermm"value"mrefersmtomthemrelationshipmbetweenmqualitymandmthempricempaidmbymthemconsumer.

TRUE

Relatedmtomefficiencymandmeffectivenessmismthemconceptmofmvalue,mwhichmcanmbemmetaphoricallymdefinedmasmqualitymdividedmbym
price.

AACSB:mAnalyticalmThinking
Blooms:mRemembe
rmDifficulty:m1m
Easy
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m
Topic:mEfficiency,mEffectiveness,mandmV
alue

7. Attemptingmtombalancemthemdesiremtomefficientlymusemresourcesmwhilemprovidingmamhighlymeffectivemservicemmaymcreatemcon
flictmbetweenmthemtwo mgoals.

TRUE

Oftenmmaximizingmeffectivenessmandmefficiencymatmthemsamemtimemcreatesmconflictmbetweenmthemtwomgoals.

AACSB:mAnalyticalmThinking
Blooms:mAnalyz
emDifficulty:m1m
Easy
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m
Topic:mEfficiency,mEffectiveness,mandmV