1|Page
AA/ENVOY CSA TRAINING Exam ||Verified Exam!!!||
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Questions And Correct Answers (Verified Answers)
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Web Reference is separated into different areas: - Answer-
Airport Services
Reservations
Premium Customer Service Information
Introduction to the AAdvantage Program:
The American Airlines' _________________ program is
comprised of _______ levels. - Answer-AAdvantage
5
Introduction to the AAdvantage Program:
The first tier is entry-level. The _________
members are divided into four distinct tiers - Answer-Elite
Elite Tier 1 - - Answer-Gold
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Elite Tier 2 - - Answer-Platinum
Elite Tier 3 - - Answer-Platinum Pro
Elite Tier 4 - - Answer-Executive Platinum
Four benefits of Elite Membership are: - Answer-Flight
bonuses
Priority privileges at check-in counters
Waived checked baggage charges
security screening areas and boarding gates
True or False:
ConciergeKey is an invitation-only program that
recognizes and rewards AA's most valued customers. -
Answer-True
QIK Basics:
______ over ________ is the reservation system
American Airlines uses at the airport. - Answer-QIK over
Sabre
,3|Page
True or False
QIK uses a combination of keys to move between keypads
or pop-up windows. - Answer-True
Routing Types and Aircraft Types:
The routing type is the way in which an airplane travels
from one ____________________ to another. - Answer-
Destination
What are the three routing types?_________________,
_________________, __________________ - Answer-
Non-stop
direct
connecting
Mr. Donnelly boards Flight 237 in Detroit. The flight stops
in Phoenix before continuing on to San Diego. Mr.
Donnelly does not change planes in Phoenix and has the
same flight number. What routing type is this flight?
_______________________________________ -
Answer-Direct
, 4|Page
Mrs. Jones boards Flight 2409 in Philadelphia and flies to
Knoxville without stopping anywhere in between. What
routing type is this flight?
______________________________________________
___ - Answer-Non-stop
Ms. Stern boards Flight 501 in Albuquerque and flies to
Phoenix. She changes planes in Phoenix and takes Flight
342 to San Francisco. What routing type is this flight?
____________________________ - Answer-Connecting
Who We Are:
American is headquartered in? - Answer-Fort Worth,
Texas.
TRUE OR FALSE:
Regional airlines are a type of passenger airline service
that provides services to smaller communities, frequently
connecting to larger cities, and is generally intended to
feed a larger airline with larger aircraft. - Answer-True
Name the 3 subsidiaries of the American Airlines Group. -
Answer-Envoy Air Inc.
PSA Airlines Inc.
AA/ENVOY CSA TRAINING Exam ||Verified Exam!!!||
Most Recent Exam Actual Complete Real Exam
Questions And Correct Answers (Verified Answers)
Already Graded A+ | Guaranteed Success!! | Newest
Exam!!!
Web Reference is separated into different areas: - Answer-
Airport Services
Reservations
Premium Customer Service Information
Introduction to the AAdvantage Program:
The American Airlines' _________________ program is
comprised of _______ levels. - Answer-AAdvantage
5
Introduction to the AAdvantage Program:
The first tier is entry-level. The _________
members are divided into four distinct tiers - Answer-Elite
Elite Tier 1 - - Answer-Gold
,2|Page
Elite Tier 2 - - Answer-Platinum
Elite Tier 3 - - Answer-Platinum Pro
Elite Tier 4 - - Answer-Executive Platinum
Four benefits of Elite Membership are: - Answer-Flight
bonuses
Priority privileges at check-in counters
Waived checked baggage charges
security screening areas and boarding gates
True or False:
ConciergeKey is an invitation-only program that
recognizes and rewards AA's most valued customers. -
Answer-True
QIK Basics:
______ over ________ is the reservation system
American Airlines uses at the airport. - Answer-QIK over
Sabre
,3|Page
True or False
QIK uses a combination of keys to move between keypads
or pop-up windows. - Answer-True
Routing Types and Aircraft Types:
The routing type is the way in which an airplane travels
from one ____________________ to another. - Answer-
Destination
What are the three routing types?_________________,
_________________, __________________ - Answer-
Non-stop
direct
connecting
Mr. Donnelly boards Flight 237 in Detroit. The flight stops
in Phoenix before continuing on to San Diego. Mr.
Donnelly does not change planes in Phoenix and has the
same flight number. What routing type is this flight?
_______________________________________ -
Answer-Direct
, 4|Page
Mrs. Jones boards Flight 2409 in Philadelphia and flies to
Knoxville without stopping anywhere in between. What
routing type is this flight?
______________________________________________
___ - Answer-Non-stop
Ms. Stern boards Flight 501 in Albuquerque and flies to
Phoenix. She changes planes in Phoenix and takes Flight
342 to San Francisco. What routing type is this flight?
____________________________ - Answer-Connecting
Who We Are:
American is headquartered in? - Answer-Fort Worth,
Texas.
TRUE OR FALSE:
Regional airlines are a type of passenger airline service
that provides services to smaller communities, frequently
connecting to larger cities, and is generally intended to
feed a larger airline with larger aircraft. - Answer-True
Name the 3 subsidiaries of the American Airlines Group. -
Answer-Envoy Air Inc.
PSA Airlines Inc.
