TTEC EXAM NEWEST 2026 QUESTIONS and
CORRECT DETAILED ANSWERS ALREADY
GRADED A+
The maximum weekly amount for an EDD cardholder to transfer to their checking
amount is $5000 - CORRECT ANSWER-True
A cardholder forgot the pin and cannot use the ATM. How can the cardholder rest
a pin? - CORRECT ANSWER-Have CSR rest and then use the automated phone
system to set a new pin
All debit cards automatically renew when they expire. - CORRECT ANSWER-
False
A CA EDD or Cashpay debit cardholrder can receive cash with the card at the point
of the sale as cash back, ATM, and with a bank teller. - CORRECT ANSWER-
True
A third party calls to report that the cardholder is deceased. Select the best
answer - CORRECT ANSWER-Demonstrate empathy, access the account and
, notate contact, transfer to DCN team for them to update the account status to
deceased and inform the caller of process to obtain funds
If a customer does not have a card in their possession, what appropriate option
should should be offered to access their funds? - CORRECT ANSWER-Contact
the sponsor
Selecting printable version at the bottom of the account history or posted
transaction will display 10 screen pages of information. - CORRECT ANSWER-
True
What is the daily maximum amount that an edd cardholder may withdraw at an
ATM? - CORRECT ANSWER-$1000
When the card is received, it can be activated on the automated phone system,
the consumer website, or with customer service. - CORRECT ANSWER-True
It is acceptable to refuse a customer's request to speak to a supervisor or to hang-
up on customer. - CORRECT ANSWER-False
CORRECT DETAILED ANSWERS ALREADY
GRADED A+
The maximum weekly amount for an EDD cardholder to transfer to their checking
amount is $5000 - CORRECT ANSWER-True
A cardholder forgot the pin and cannot use the ATM. How can the cardholder rest
a pin? - CORRECT ANSWER-Have CSR rest and then use the automated phone
system to set a new pin
All debit cards automatically renew when they expire. - CORRECT ANSWER-
False
A CA EDD or Cashpay debit cardholrder can receive cash with the card at the point
of the sale as cash back, ATM, and with a bank teller. - CORRECT ANSWER-
True
A third party calls to report that the cardholder is deceased. Select the best
answer - CORRECT ANSWER-Demonstrate empathy, access the account and
, notate contact, transfer to DCN team for them to update the account status to
deceased and inform the caller of process to obtain funds
If a customer does not have a card in their possession, what appropriate option
should should be offered to access their funds? - CORRECT ANSWER-Contact
the sponsor
Selecting printable version at the bottom of the account history or posted
transaction will display 10 screen pages of information. - CORRECT ANSWER-
True
What is the daily maximum amount that an edd cardholder may withdraw at an
ATM? - CORRECT ANSWER-$1000
When the card is received, it can be activated on the automated phone system,
the consumer website, or with customer service. - CORRECT ANSWER-True
It is acceptable to refuse a customer's request to speak to a supervisor or to hang-
up on customer. - CORRECT ANSWER-False
