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OIS 3660 Final Study Guide Pt.1 2026 (300 Questions) – Operations Management, Little’s Law, OM Triangle & Process Analysis

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This document contains approximately 300 comprehensive exam-style questions with verified answers for the OIS 3660 Final Exam, focusing on both conceptual understanding and quantitative problem-solving in operations management. It covers key topics such as process analysis, bottlenecks, utilization, capacity planning, batch processing, Little’s Law applications, queueing theory, and variability management. Additionally, it explores advanced concepts including the OM Triangle (capacity, inventory, information), pooling strategies, forecasting, Lean operations, and real-world case applications like FedEx logistics and service systems. The material is highly relevant for students enrolled in Operations Management, Supply Chain Management, Business Analytics, and Industrial Engineering courses. It is particularly useful for courses such as Process Design, Capacity Planning, Lean Operations, and Service Operations. This study guide aligns closely with widely used textbooks such as Operations Management by William J. Stevenson and The Goal by Eliyahu M. Goldratt, providing strong reinforcement of both theoretical frameworks and applied problem-solving techniques. This resource is ideal for undergraduate business students, MBA students, and professionals preparing for final exams or certifications in operations and supply chain management. It is especially beneficial for learners aiming to master both conceptual and numerical aspects of operations, improve analytical thinking, and apply optimization strategies in real-world business and service environments. Keywords: operations management study guide, Little law, OM triangle, bottleneck analysis, process analysis, capacity planning, queueing theory, variability management, batch size optimization, utilization calculation, flow shop vs job shop, lean operations, supply chain concepts, forecasting methods, pooling queues, service operations, inventory management concepts, throughput time, business analytics, process optimization

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Institution
OIS 3660
Course
OIS 3660

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OIS 3660 Final Study Guide
(Pt.1) 2026 Exam Questions and
Answers | A+ Score Assured



What is Big Medicine? - 🧠 ANSWER ✔✔Larger chains of hospitals that

offer low cost high quality care

At the core, what is Operations Management about? - 🧠 ANSWER

✔✔Processing inputs into outputs


What are the inputs and outputs of FEDEX? - 🧠 ANSWER ✔✔Packages

that are not in the right location & packages that are in the right location

,select the answer that best describes which area requires the most skilled

labor? Someone working in a... - 🧠 ANSWER ✔✔Job Shop


What do the circles represent? - 🧠 ANSWER ✔✔The process steps


What is the main input for an airline? - 🧠 ANSWER ✔✔Passengers


What is NOT a resource for an airline? - 🧠 ANSWER ✔✔Passengers


What is the output of an airline? - 🧠 ANSWER ✔✔Passengers at their

destination

Why should you study Operations Management?

It tells you how to make money

All the other answers are correct

It tells you how to manage transformations from inputs to outputs


It teaches you how to think logically - 🧠 ANSWER ✔✔All of the above


Which of the following restaurants most resembles a Job Shop (feel free to

visit their websites)? - 🧠 ANSWER ✔✔Valter's Osteria


Which of the following products is most likely processed in a flow shop? - 🧠

ANSWER ✔✔Crude oil

,Which of the following requires the least skilled and most repetitive labor? -

🧠 ANSWER ✔✔Line flow


If you want to produce a standard product in extremely large quantities,

then you should work according to a: - 🧠 ANSWER ✔✔Flow shop


Regarding process mapping, which of the following statements is FALSE?

Arrows denote how the customers walk through the process

Rectangles or circles are used to identify process steps

Triangles are used to identify queues or inventory

Process maps can be used for both manufacturing and services - 🧠

ANSWER ✔✔Arrows denote how the customers walk through the process


Operations processes use resources to transform "inputs" into outputs.

Which of these is an "input" for a water slide park? - 🧠 ANSWER ✔✔Thrill

seekers

Operations processes use "resources" to transform inputs into outputs.

Which of these is a "resource" for a water slide park? - 🧠 ANSWER

✔✔Water slides


An assembly line: - 🧠 ANSWER ✔✔Most closely resembles line flow

COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2026. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
3

, A company that produced drum sets makes three types: a beginner's set

for $150, an intermediate set with some customization options for $499-

$599, and a high-end fully customizable set for $1000-$1500 (depending

on the customization). This company employs three types of employees:

top technicians who have been with the company from the start,

journeymen who have been with the company for 2-5 years, and newbies

who have been with the company for 0-2 years.

They receive orders for the high-end drum sets randomly throughout the

month, and they put their top technicians to work on those to ensure a high

quality and fast delivery. The intermediate sets are basically a standard kit

plus three options (i.e., customers can choose these out of a set of seven

options) for which they receive approximately ten orders every week. The

standard kit of this intermediate set is put together by their newbies who

are working on these c - 🧠 ANSWER ✔✔Most closely resembling a job

shop

Focusing on the beginner's sets - how are these produced? - 🧠 ANSWER

✔✔Most closely resembling a batch flow


Focusing on the standard kit of the intermediate sets - how are these

produced? - 🧠 ANSWER ✔✔Most closely resembling a line flow

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