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OSC Exam 1 2026 (140 Questions) – Process Analysis, Capacity, Bottlenecks & Queueing

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This document contains approximately 140 exam-style questions with verified answers for OSC Exam 1, focusing on foundational operations and supply chain concepts. It covers key topics such as process flows, work-in-progress (WIP), capacity calculations, utilization, bottlenecks, queueing behavior, and throughput analysis. It also includes practical business scenarios such as restaurant profit calculations, batch processing trade-offs, and service system optimization, reinforcing both conceptual understanding and quantitative reasoning. The material is highly relevant for students enrolled in Operations Management, Supply Chain Management, and Business Analytics courses. It is particularly useful for courses such as Process Analysis, Capacity Planning, Service Operations, and Operations Strategy. The content aligns with widely used textbooks such as Operations Management by William J. Stevenson and The Goal by Eliyahu M. Goldratt, making it an effective supplementary resource for mastering both analytical techniques and real-world applications. This resource is ideal for undergraduate business students, MBA students, and professionals preparing for exams or building a strong foundation in operations and process management. It is especially beneficial for learners seeking to improve problem-solving skills, understand system constraints, and apply operational strategies to optimize performance in manufacturing and service environments. Keywords: operations management exam prep, process analysis, work in progress WIP, capacity calculation, utilization rate, bottleneck analysis, queueing theory, throughput analysis, service operations, batch processing, process flow, inventory management, demand and capacity, system performance, operations strategy, supply chain basics, process optimization, business analytics, production systems, operational efficiency

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OSC Exam 1 2026 Exam
Questions and Correct Answers |
New Update



WIP (work-in-progress) is: - 🧠 ANSWER ✔✔The name for the inputs that

are not yet outputs


What is the output for a law firm? - 🧠 ANSWER ✔✔A case that is resolved

in some way (maybe it was dropped, or settlement achieve, or a court

decision rendered)


What is the input for a hospital? - 🧠 ANSWER ✔✔A sick or injured patient

,What resource(s) does an airline use to create their output? - 🧠 ANSWER

✔✔All of them, passengers, pilots, airports


Let's say a restaurant sells a meal for $20;spends 20% ($4) for the food

ingredients;spends 40% ($8) for the labor directly involved in cooking and

serving one meal;gets 60 customers per each of 30 days per month;

andincurs monthly fixed costs of $12,000.


What is the restaurant's monthly profit? - 🧠 ANSWER ✔✔2,400, variable

cost is ($4 + $8) (60/day) (30 days/mo) = $21,600. total sales is ($20/dish)

(60 dishes/day) (30 days/mo) = $36,000/mo.Profit = $36,000 - $21,600 -

$12,000 = $2,400

Starting with the base case below, let's say a restaurant takes out non-

value-adding process steps and thereby cuts direct labor time by 5%.

(Coincidentally, workers are happier, however we don't factor that effect

into our analysis here.) By how much does it increase its absolute profit?

Same base case as question 5 - 🧠 ANSWER ✔✔Total sales = ($20/dish)

(60 dishes/day) (30 days/mo) = $36,000/mo.Variable cost = [$4 + (0.95 x

$8)] (60/day) (30 days/mo) = $20,880.Profit = $36,000 - $20,880 - $12,000

= $3,120.

% increase in profit = ($3,120 - $2,400) / $2,400 = 30%

, Starting with the base case below, let's say a restaurant implements a lean

op's initiative such that it is able to increase capacity (the maximum

throughput rate) by 5% without an increase in fixed costs (that is, variable

cost per meal does not change but the number of meals sold increases by

5% but with no increase in fixed costs). Assuming the demand exists to

take advantage of the 5% capacity boost, by how much does the restaurant

increase its absolute profit? same base case - 🧠 ANSWER ✔✔answer=

30%. The new revenue is $20 x (1.05 x 1800) = $37,800 while the new

variable cost is $12 x (1.05 x 1800) = $22,680 and fixed costs remain at

$12,000 yielding total costs of $34,680 and profit of $$3120 which is an

increase of $720 which is 30% of $2400.

Starting with the base case below, let's say a restaurant improves its

inventory management practices and thereby reduces the variable cost of

ingredients by 5%. By how much does it increase its absolute profit? - 🧠

ANSWER ✔✔answer 15%, Total sales = ($20/dish) (60 dishes/day) (30

days/mo) = $36,000/mo.

Variable cost = [(0.95 x $4) + $8] (60/day) (30 days/mo) = $21,240.

Profit = $36,000 - $21,240 - $12,000 = $2,760.

% increase in profit = ($2,760 - $2,400) / $2,400 = 15%

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