WGU C724 CERTIFICATION TEST BANK
2026 COMPREHENSIVE QUESTIONS AND
SOLUTIONS GRADED A+
● There are 6 major components of a computer based information
system, four of which are also in the information technology component.
Which 2 components are only parts of the information system? Answer:
People and processes
● A police department at a large metropolitan city implemented an
information system that analyzes historical crime data, including date
and locations as well as other external, environmental, and city-related
data. The system then produces daily predictive reports of the major
locations around the city that are likely to require additional police
attention. The police department uses the reports to plan the officers'
patrol routes, targeting the areas that the system predicted to have high
likelihood of incidents.
Which type of computer-based information system provides a
competitive advantage based on the described scenario? Answer: A
decision support system (DSS) that improves decision making
● A police department at a large metropolitan city implemented an
information system that integrates historical crime data, including date
and locations to other external, environmental, and city-related data. The
system then produces daily predictive reports of the major locations
,around the city that are likely to require additional police attention. The
police department uses the reports to plan the officers' patrol routes,
targeting the areas that the system predicted to have high likelihood of
incidents.
Which two strategies does the information system at the police
department aim to accomplish?
Choose 2 answers Answer: Improve decision making and operational
efficiency
● Which business function is primarily the responsibility of production
and operations information systems? Answer: Quality control
● A small company that is growing quickly into a medium sized
company is facing the challenge of consolidating and storing
information received from multiple sources from the ground up in order
to ensure that operations run efficiently. The company needs to hire an
expert who will ,in addition to the above, maintain security and apply
upgrades as needed. Which IT professional does the company need to
hire in order to address this challenge? Answer: Database administrator
● A university is looking for ways to customize its courses to the unique
needs of its students by creating various levels of hybrid online courses,
such as 80% online for one student, whereas only 30% online for
, another. Which IT management challenge is addressed in this scenario?
Answer: Develop new products and services
● A ride sharing cab company is looking for ways to generate more
business by attracting more customers, both on the supply (driver) and
demand (passenger) side, via a strategy of tracking their monthly miles
and offering "frequent flier" bonuses, just like airline companies have
done. Which IT management challenge is addressed in this scenario?
Answer: Promote competitive advantage
● An automobile manufacturer is considering equipping the engines of
its new models with the capability of detecting early symptoms of an
imminent mechanical or electric failure, automatically transmitting that
warning to the dealership from which the customer purchased the car,
and the dealership automatically contacting the customer to schedule a
repair appointment. It is facing the challenge of whether all this is
technically feasible and operationally viable.
Who needs to address this challenge of value creation through
technology use? Answer: Chief technology officer
● A car dealership has been receiving complaints from its customers
about its inflexible repair system in which customers who drop off their
cars the previous evening are not properly placed in the queue and tend
to be placed behind those who drop off their cars the morning of the
scheduled repair. It needs technical staff members who understand the
scheduling/drop-off operation so it can determine and articulate precise
2026 COMPREHENSIVE QUESTIONS AND
SOLUTIONS GRADED A+
● There are 6 major components of a computer based information
system, four of which are also in the information technology component.
Which 2 components are only parts of the information system? Answer:
People and processes
● A police department at a large metropolitan city implemented an
information system that analyzes historical crime data, including date
and locations as well as other external, environmental, and city-related
data. The system then produces daily predictive reports of the major
locations around the city that are likely to require additional police
attention. The police department uses the reports to plan the officers'
patrol routes, targeting the areas that the system predicted to have high
likelihood of incidents.
Which type of computer-based information system provides a
competitive advantage based on the described scenario? Answer: A
decision support system (DSS) that improves decision making
● A police department at a large metropolitan city implemented an
information system that integrates historical crime data, including date
and locations to other external, environmental, and city-related data. The
system then produces daily predictive reports of the major locations
,around the city that are likely to require additional police attention. The
police department uses the reports to plan the officers' patrol routes,
targeting the areas that the system predicted to have high likelihood of
incidents.
Which two strategies does the information system at the police
department aim to accomplish?
Choose 2 answers Answer: Improve decision making and operational
efficiency
● Which business function is primarily the responsibility of production
and operations information systems? Answer: Quality control
● A small company that is growing quickly into a medium sized
company is facing the challenge of consolidating and storing
information received from multiple sources from the ground up in order
to ensure that operations run efficiently. The company needs to hire an
expert who will ,in addition to the above, maintain security and apply
upgrades as needed. Which IT professional does the company need to
hire in order to address this challenge? Answer: Database administrator
● A university is looking for ways to customize its courses to the unique
needs of its students by creating various levels of hybrid online courses,
such as 80% online for one student, whereas only 30% online for
, another. Which IT management challenge is addressed in this scenario?
Answer: Develop new products and services
● A ride sharing cab company is looking for ways to generate more
business by attracting more customers, both on the supply (driver) and
demand (passenger) side, via a strategy of tracking their monthly miles
and offering "frequent flier" bonuses, just like airline companies have
done. Which IT management challenge is addressed in this scenario?
Answer: Promote competitive advantage
● An automobile manufacturer is considering equipping the engines of
its new models with the capability of detecting early symptoms of an
imminent mechanical or electric failure, automatically transmitting that
warning to the dealership from which the customer purchased the car,
and the dealership automatically contacting the customer to schedule a
repair appointment. It is facing the challenge of whether all this is
technically feasible and operationally viable.
Who needs to address this challenge of value creation through
technology use? Answer: Chief technology officer
● A car dealership has been receiving complaints from its customers
about its inflexible repair system in which customers who drop off their
cars the previous evening are not properly placed in the queue and tend
to be placed behind those who drop off their cars the morning of the
scheduled repair. It needs technical staff members who understand the
scheduling/drop-off operation so it can determine and articulate precise
