USPS Window Academy Exam Study
Guide questions and answers 2026\2027
A+ Grade
Communication
- correct answer is the art of using words effectively to impart information or ideas.
S. O. L. E. R.
- correct answer stands for Squarely face the person. Open your posture. Lean toward the sender. Eye
contact maintained. Relax while attending.
Need
- correct answer is a desire to improve or accomplish something.
G. I. S. T.
- correct answer stands for Greet. Inquire. Suggest. Thank
Mailability
- correct answer refers to a mailpiece conforming to minimum and maximum size standards.
Minimum dimensions for mailpieces are
- correct answer three and a half inches in height, by five inches in length, and point zero zero seven
(.007) inches thick
The five processing categories for mailpieces are
- correct answer Letters. Flats. Machinable Parcels. Irregular Parcels, and Outside Parcels.
How much indemnity or insurance coverage for lost or damaged items?
- correct answer Up to five thousand dollars ($5000)
, Registered mail insures up to
- correct answer twenty-five thousand dollars ($25000) based on the value of the item
Every Day Direct Mail or E. D. D. M.
- correct answer allows customers to mail up to five thousand (5000) flat-sized mailpieces within an area
serviced by a single post office.
Oversized Pricing
- correct answer applies to Standard Post pieces that measure between one-hundred eight (108) inches
and one-hundred and thirty (130) inches in combined length and girth.
Balloon Pricing
- correct answer applies to Priority mail and Standard post packages shipped to Zones one through four
(1-4), weigh less than 20 pounds and measure between eighty-four (84) and one-hundred eight (108)
inches in combined length and girth.
Dimensional weight or Dim Weight pricing
- correct answer applies to Priority mail packages shipped to Zones five through eight and exceed the
dimensions of twelve by twelve by twelve or seventeen twenty-eight cubic inches. Divide by one-
hundred ninety-four (194). Irregular-shaped parcels must be be multiplied by point seven eight five
(.785), then divided by one-hundred ninety-four (194).
Mailing Services
- correct answer are services in which the postal service has no competition. These include First-Class
mail, Periodicals, and Standard Mail, and Package services such as Bound printed Matter, Library Mail,
Media Mail, Standard Post, and our Extra Services
Shipping Services
- correct answer are services in which the postal service is competitive with other delivery companies.
These services include Priority Mail Express, Priority Mail, Parcel Select, and Parcel Return Service.
Global Express Guarunteed
- correct answer includes one hundred dollars ($100) liability insurance. Customers can purchase up to
two-thousand four-hundred and ninety-nine dollars ($2499).
Guide questions and answers 2026\2027
A+ Grade
Communication
- correct answer is the art of using words effectively to impart information or ideas.
S. O. L. E. R.
- correct answer stands for Squarely face the person. Open your posture. Lean toward the sender. Eye
contact maintained. Relax while attending.
Need
- correct answer is a desire to improve or accomplish something.
G. I. S. T.
- correct answer stands for Greet. Inquire. Suggest. Thank
Mailability
- correct answer refers to a mailpiece conforming to minimum and maximum size standards.
Minimum dimensions for mailpieces are
- correct answer three and a half inches in height, by five inches in length, and point zero zero seven
(.007) inches thick
The five processing categories for mailpieces are
- correct answer Letters. Flats. Machinable Parcels. Irregular Parcels, and Outside Parcels.
How much indemnity or insurance coverage for lost or damaged items?
- correct answer Up to five thousand dollars ($5000)
, Registered mail insures up to
- correct answer twenty-five thousand dollars ($25000) based on the value of the item
Every Day Direct Mail or E. D. D. M.
- correct answer allows customers to mail up to five thousand (5000) flat-sized mailpieces within an area
serviced by a single post office.
Oversized Pricing
- correct answer applies to Standard Post pieces that measure between one-hundred eight (108) inches
and one-hundred and thirty (130) inches in combined length and girth.
Balloon Pricing
- correct answer applies to Priority mail and Standard post packages shipped to Zones one through four
(1-4), weigh less than 20 pounds and measure between eighty-four (84) and one-hundred eight (108)
inches in combined length and girth.
Dimensional weight or Dim Weight pricing
- correct answer applies to Priority mail packages shipped to Zones five through eight and exceed the
dimensions of twelve by twelve by twelve or seventeen twenty-eight cubic inches. Divide by one-
hundred ninety-four (194). Irregular-shaped parcels must be be multiplied by point seven eight five
(.785), then divided by one-hundred ninety-four (194).
Mailing Services
- correct answer are services in which the postal service has no competition. These include First-Class
mail, Periodicals, and Standard Mail, and Package services such as Bound printed Matter, Library Mail,
Media Mail, Standard Post, and our Extra Services
Shipping Services
- correct answer are services in which the postal service is competitive with other delivery companies.
These services include Priority Mail Express, Priority Mail, Parcel Select, and Parcel Return Service.
Global Express Guarunteed
- correct answer includes one hundred dollars ($100) liability insurance. Customers can purchase up to
two-thousand four-hundred and ninety-nine dollars ($2499).
