Test Bank For
Supervision Concepts and Skill-Building 2024 Release Samuel Certo
Chapters 1-17
Chapter 01 Test Bank KEY
1. A manager at the first level of management is called a(n):
A. top executive.
B. middle manager.
C. assembly-line worker.
D. supervisor.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: A supervisor is a manager at the first level of management, which means the employees
reporting to the supervisor are not managers.
2. Which of the following acts states that a supervisor is "any individual having authority, in the interest of
the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline
other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend
such action, if in connection with foregoing the exercise of such authority is not of a merely routine or
clerical nature, but requires the use of independent judgment"?
A. The Wagner Act
B. The Taft-Hartley Act
C. The Norris-La Guardia Act
D. The Fair Labor Standards Act
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: The Taft-Hartley Act states that a supervisor is "any individual having authority, in the interest
of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline
other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend
such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or
clerical nature, but requires the use of independent judgment."
3. Dillon, a new employee at Texcare Inc., reports to Debra, who is at the first level of management. In the
context of different levels of management, Debra is most likely:
A. a manager.
B. a stakeholder.
C. a supervisor.
D. the director.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: A supervisor is a manager at the first level of management. This means the employees who
report to the supervisor are not managers.
,4. Which of the following statements is true of managing at the supervisory level?
A. Supervisors are managers at the second level of management.
B. Supervisors are responsible for achieving departmental goals that contribute to company goals.
C. Supervisors need to project future forecasts and involve themselves in long-term planning.
D. Supervisors need to formulate vision for the company and develop business strategies.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Managing at the supervisory level means ensuring that the employees in a particular department
are performing their jobs so that the department will contribute its share to accomplishing the
organization’s goals. Usually, supervisors focus on day-to-day problems and goals to be achieved in one
year or less.
5. Which of the following must be a supervisor’s primary focus?
A. Efficiency
B. Long-term planning
C. Future-oriented conceptualization
D. Predictability
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: A supervisor’s main task is to improve efficiency of work to achieve a department’s goals. A
supervisor must focus on efficiency, functions to be performed, and people.
6. According to Abraham Maslow’s hierarchical pattern of needs, the most basic needs of any human being
are:
A. safety needs.
B. physiological needs.
C. needs related to love and belonging.
D. esteem needs.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: According to Abraham Maslow’s hierarchical pattern of needs, the most basic needs of any
human being are physiological needs, such as food and shelter.
7. According to Abraham Maslow’s hierarchical pattern of needs, which of the following is the highest
level of needs?
A. Safety needs
B. Physiological needs
C. Self-actualization needs
D. Esteem needs
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
,Feedback: According to Abraham Maslow’s hierarchical pattern of needs, the most basic needs of any
human being are physiological needs, such as food and shelter.
8. _____, a French industrialist, is often regarded as the pioneer of administrative theory.
A. Frederick W. Taylor
B. Henri Fayol
C. Abraham Maslow
D. Ivan Pavlov
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Henri Fayol, a French industrialist, is often regarded as the pioneer of administrative theory.
The ideas that he generated relative to general management principles are still considered to be important
among contemporary thinkers.
9. _____ is often referred to as the "father of scientific management."
A. Frederick W. Taylor
B. Henri Fayol
C. Abraham Maslow
D. Ivan Pavlov
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Frederick W. Taylor (1856–1915) is often referred to as the "father of scientific management."
Taylor believed that in order to improve efficiency, it is important to consider the best way in which a job
could be completed.
10. Which of the following needs includes an attitude of acceptance, a lack of racial biases, and creativity?
A. Self-actualization needs
B. Physiological needs
C. Safety needs
D. Esteem needs
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: According to Maslow’s hierarchy of needs, self-actualization includes an attitude of acceptance,
a lack of racial biases, and creativity.
11. Which of the following is true about supervision?
A. Henri Fayol generated the idea that the application of science to the study of production can result in
maximal employee efficiency.
B. Supervision is management at the highest level of an organization.
C. It is important for supervisors to help workers to satisfy their personal needs while being productive in
organizations.
D. The quality of an organization is often independent of the quality of interactions among its members.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
, Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Abraham Maslow (1908–1970), a pioneering psychologist who is perhaps the best-known
contributor of the people focus, recognized that people have different sets of needs that are met in a
hierarchical pattern. Based upon Maslow’s findings, supervisors must help workers to satisfy their personal
needs while being productive in organizations.
12. Supervisors emphasize people orientation because they:
A. work with conceptualization and policy formation and understand a company’s requirements.
B. work with other departments to collaborate tasks.
C. plan organizational strategies with top management.
D. deal directly with employees and have knowledge about an organization’s customers.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Because they deal directly with employees and have knowledge about an organization’s
customers, supervisors emphasize a people orientation. This focus recognizes that the quality of an
organization is often affected by the quality of interactions among its members.
13. Which of the following is the reason why supervisors must have good technical skills?
A. Supervisors are part of top management.
B. Supervisors work with future-oriented tasks.
C. Supervisors are first-level managers.
D. Supervisors work with conceptualization tasks.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 01-03: Describe the basic types of supervisory skills.
Topic: Types of Supervisory Skills
Feedback: Technical skills are the specialized knowledge and expertise used to carry out particular
techniques or procedures. Supervisors inspire employees to do their best. Therefore, they need good
technical skills.
14. The ability to see the relationship of the parts to the whole and to one another is known as:
A. technical skills.
B. process skills.
C. conceptual skills.
D. human relations skills.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Describe the basic types of supervisory skills.
Topic: Types of Supervisory Skills
Feedback: Conceptual skills involve the ability to see the relationship of the parts to the whole and to one
another. For a supervisor, conceptual skills include recognizing how a department’s work helps an entire
organization achieve its goals and how the work of various employees affects the performance of the
department as a whole.
15. Mary has been working as a seamstress for the last ten years. Her ability to sew flawlessly is an
example of her:
Supervision Concepts and Skill-Building 2024 Release Samuel Certo
Chapters 1-17
Chapter 01 Test Bank KEY
1. A manager at the first level of management is called a(n):
A. top executive.
B. middle manager.
C. assembly-line worker.
D. supervisor.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: A supervisor is a manager at the first level of management, which means the employees
reporting to the supervisor are not managers.
2. Which of the following acts states that a supervisor is "any individual having authority, in the interest of
the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline
other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend
such action, if in connection with foregoing the exercise of such authority is not of a merely routine or
clerical nature, but requires the use of independent judgment"?
A. The Wagner Act
B. The Taft-Hartley Act
C. The Norris-La Guardia Act
D. The Fair Labor Standards Act
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: The Taft-Hartley Act states that a supervisor is "any individual having authority, in the interest
of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline
other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend
such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or
clerical nature, but requires the use of independent judgment."
3. Dillon, a new employee at Texcare Inc., reports to Debra, who is at the first level of management. In the
context of different levels of management, Debra is most likely:
A. a manager.
B. a stakeholder.
C. a supervisor.
D. the director.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: A supervisor is a manager at the first level of management. This means the employees who
report to the supervisor are not managers.
,4. Which of the following statements is true of managing at the supervisory level?
A. Supervisors are managers at the second level of management.
B. Supervisors are responsible for achieving departmental goals that contribute to company goals.
C. Supervisors need to project future forecasts and involve themselves in long-term planning.
D. Supervisors need to formulate vision for the company and develop business strategies.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Managing at the supervisory level means ensuring that the employees in a particular department
are performing their jobs so that the department will contribute its share to accomplishing the
organization’s goals. Usually, supervisors focus on day-to-day problems and goals to be achieved in one
year or less.
5. Which of the following must be a supervisor’s primary focus?
A. Efficiency
B. Long-term planning
C. Future-oriented conceptualization
D. Predictability
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: A supervisor’s main task is to improve efficiency of work to achieve a department’s goals. A
supervisor must focus on efficiency, functions to be performed, and people.
6. According to Abraham Maslow’s hierarchical pattern of needs, the most basic needs of any human being
are:
A. safety needs.
B. physiological needs.
C. needs related to love and belonging.
D. esteem needs.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: According to Abraham Maslow’s hierarchical pattern of needs, the most basic needs of any
human being are physiological needs, such as food and shelter.
7. According to Abraham Maslow’s hierarchical pattern of needs, which of the following is the highest
level of needs?
A. Safety needs
B. Physiological needs
C. Self-actualization needs
D. Esteem needs
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
,Feedback: According to Abraham Maslow’s hierarchical pattern of needs, the most basic needs of any
human being are physiological needs, such as food and shelter.
8. _____, a French industrialist, is often regarded as the pioneer of administrative theory.
A. Frederick W. Taylor
B. Henri Fayol
C. Abraham Maslow
D. Ivan Pavlov
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Henri Fayol, a French industrialist, is often regarded as the pioneer of administrative theory.
The ideas that he generated relative to general management principles are still considered to be important
among contemporary thinkers.
9. _____ is often referred to as the "father of scientific management."
A. Frederick W. Taylor
B. Henri Fayol
C. Abraham Maslow
D. Ivan Pavlov
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Frederick W. Taylor (1856–1915) is often referred to as the "father of scientific management."
Taylor believed that in order to improve efficiency, it is important to consider the best way in which a job
could be completed.
10. Which of the following needs includes an attitude of acceptance, a lack of racial biases, and creativity?
A. Self-actualization needs
B. Physiological needs
C. Safety needs
D. Esteem needs
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: According to Maslow’s hierarchy of needs, self-actualization includes an attitude of acceptance,
a lack of racial biases, and creativity.
11. Which of the following is true about supervision?
A. Henri Fayol generated the idea that the application of science to the study of production can result in
maximal employee efficiency.
B. Supervision is management at the highest level of an organization.
C. It is important for supervisors to help workers to satisfy their personal needs while being productive in
organizations.
D. The quality of an organization is often independent of the quality of interactions among its members.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
, Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Abraham Maslow (1908–1970), a pioneering psychologist who is perhaps the best-known
contributor of the people focus, recognized that people have different sets of needs that are met in a
hierarchical pattern. Based upon Maslow’s findings, supervisors must help workers to satisfy their personal
needs while being productive in organizations.
12. Supervisors emphasize people orientation because they:
A. work with conceptualization and policy formation and understand a company’s requirements.
B. work with other departments to collaborate tasks.
C. plan organizational strategies with top management.
D. deal directly with employees and have knowledge about an organization’s customers.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Because they deal directly with employees and have knowledge about an organization’s
customers, supervisors emphasize a people orientation. This focus recognizes that the quality of an
organization is often affected by the quality of interactions among its members.
13. Which of the following is the reason why supervisors must have good technical skills?
A. Supervisors are part of top management.
B. Supervisors work with future-oriented tasks.
C. Supervisors are first-level managers.
D. Supervisors work with conceptualization tasks.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 01-03: Describe the basic types of supervisory skills.
Topic: Types of Supervisory Skills
Feedback: Technical skills are the specialized knowledge and expertise used to carry out particular
techniques or procedures. Supervisors inspire employees to do their best. Therefore, they need good
technical skills.
14. The ability to see the relationship of the parts to the whole and to one another is known as:
A. technical skills.
B. process skills.
C. conceptual skills.
D. human relations skills.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Describe the basic types of supervisory skills.
Topic: Types of Supervisory Skills
Feedback: Conceptual skills involve the ability to see the relationship of the parts to the whole and to one
another. For a supervisor, conceptual skills include recognizing how a department’s work helps an entire
organization achieve its goals and how the work of various employees affects the performance of the
department as a whole.
15. Mary has been working as a seamstress for the last ten years. Her ability to sew flawlessly is an
example of her:
