ESSENTIALS OF ORGANIZATIONAL
ESSENTIALS
BEHAVIOR,
OF ORGANIZATIONAL
11TH EDITION,ROBBINS
BEHAVIOR,
TEST
11TH
BANK
EDITION,ROBBINS TEST BANK.pdf 2026-04-08
ESSENTIALS OF ORGANIZATIONAL BEHAVIOR, 11TH EDITION,ROBBINS TEST BANK
Table of Contents
Part 1: Prologue
Chapter 1 – Introduction to Organizational Behavior
Part 2: The Individual in the Organization
Chapter 2 – Attitudes and Job Satisfaction
Chapter 3 – Emotion and Moods
Chapter 4 – Personality and Values
Chapter 5 – Perception and Individual Decision Making
Chapter 6 – Motivation Concepts
Chapter 7 – Motivation: From Concept to Application
Part 3: Groups in the Organization
Chapter 8 – Foundations of Group Behavior
Chapter 9 – Understanding Work Teams
Chapter 10 – Communication
Chapter 11 – Leadership
Chapter 12 – Power and Politics
Chapter 13 – Conflict and Negotiation
Part 4: The Organization System
Chapter 14 – Foundations of Organization Structure
Chapter 15 – Organizational Culture
Chapter 16 – Organizational Change and Stress Management
ESSENTIALS OF ORGANIZATIONAL BEHAVIOR, 11TH EDITION,ROBBINS
Page 1 TEST
of 91 BANK.pdf 1
,ESSENTIALS OF ORGANIZATIONAL
ESSENTIALS
BEHAVIOR,
OF ORGANIZATIONAL
11TH EDITION,ROBBINS
BEHAVIOR,
TEST
11TH
BANK
EDITION,ROBBINS TEST BANK.pdf 2026-04-08
Essentials of Organizational Behavior, 11e (Robbins/Judge)
Chapter 1 Introduction to Organizational Behavior
1) Until the late 1980s, business school curricula emphasized the aspects of
management.
A) ethical
B) people
C) technical
D) human
E) global
Answer: C
Explanation: C) Until the late 1980s, business school curricula emphasized the technical aspects
of management, focusing on economics, accounting, finance, and quantitative techniques.
Course work in human behavior and people skills received relatively less attention. Over the past
three decades, however, business faculty have come to realize the role that understanding human
behavior plays in determining a manager's effectiveness, and required courses on people skills
have been added to many curricula.
Diff: 1 Page Ref: 1
Quest. Category: Concept/Definitional
LO: 1
2) Which of the following is not a reason why business schools have begun to include classes on
organizational behavior?
A) to increase manager effectiveness in organizations
B) to help organizations attract top quality employees
C) to expand organizations' consulting needs
D) to improve retention of quality workers
E) to help increase organizations' profits
Answer: C
Explanation: C) Understanding human behavior plays an important role in determining a
manager's effectiveness. Developing managers' interpersonal skills helps organizations attract
and keep high-performing employees. Positive social relationships are associated with lower
stress at work and lower turnover. Finally, companies with reputations as good places to work
have been found to generate superior financial performance. Expanding a company's consulting
needs is not a positive reason to teach organizational behavior.
Diff: 2 Page Ref: 1-2
Objective: Interpersonal Skills
Quest. Category: Concept/Definitional
LO: 1
ESSENTIALS OF ORGANIZATIONAL BEHAVIOR, 11TH EDITION,ROBBINS
Page 2 TEST
of 91 BANK.pdf 2
,ESSENTIALS OF ORGANIZATIONAL
ESSENTIALS
BEHAVIOR,
OF ORGANIZATIONAL
11TH EDITION,ROBBINS
BEHAVIOR,
TEST
11TH
BANK
EDITION,ROBBINS TEST BANK.pdf 2026-04-08
3) is the study of the impact that individuals, groups, and structure have on behavior
within organizations.
A) Leadership
B) Organizational strategy
C) Performance management
D) Employee relations
E) Organizational behavior
Answer: E
Explanation: E) Organizational behavior is the field of study that investigates the impact that
individuals, groups, and structure have on behavior within organizations, for the purpose of
applying such knowledge toward improving an organization's effectiveness.
Diff: 1 Page Ref: 2
Objective: Organizational Behavior
Quest. Category: Concept/Definitional
LO: 1
4) Which of the following is not a topic or concern related to OB?
A) turnover
B) leader behavior
C) productivity
D) management
E) family behavior
Answer: E
Explanation: E) OB is concerned specifically with employment-related situations such as jobs,
work, absenteeism, employment turnover, productivity, human performance, and management.
OB includes the core topics of motivation, leader behavior and power, interpersonal
communication, group structure and processes, personality, emotions, values, attitude
development, perception, change processes, conflict and negotiation, and work design.
Diff: 1 Page Ref: 2
Objective: Organizational Behavior
Quest. Category: Concept/Definitional
LO: 1
ESSENTIALS OF ORGANIZATIONAL BEHAVIOR, 11TH EDITION,ROBBINS
Page 3 TEST
of 91 BANK.pdf 3
, ESSENTIALS OF ORGANIZATIONAL
ESSENTIALS
BEHAVIOR,
OF ORGANIZATIONAL
11TH EDITION,ROBBINS
BEHAVIOR,
TEST
11TH
BANK
EDITION,ROBBINS TEST BANK.pdf 2026-04-08
5) Which of the following problems would an OB study be least likely to focus on?
A) an increase in absenteeism at a certain company
B) a fall in productivity in one shift of a manufacturing plant
C) a decrease in sales due to growing foreign competition
D) an increase in theft by employees at a retail store
E) excessive turnover among volunteer workers at a non-profit organization
Answer: C
Explanation: C) OB is concerned specifically with employment-related situations such as jobs,
work, absenteeism, employment turnover, productivity, human performance, and management.
A study of foreign competition would not be part of an OB research project.
Diff: 2 Page Ref: 2
AACSB: Analytic Skills
Objective: Organizational Behavior
Quest. Category: Application
LO: 1
6) What are the three primary determinants of behavior in organizations?
A) profit structure, organizational complexity, and job satisfaction
B) individuals, profit structure, and job satisfaction
C) individuals, groups, and job satisfaction
D) groups, structure, and profit structure
E) individuals, groups, and structure
Answer: E
Explanation: E) OB investigates the impact that individuals, groups, and structure have on
behavior within organizations.
Diff: 1 Page Ref: 2
Objective: Organizational Behavior
Quest. Category: Concept/Definitional
LO: 1
7) Which of the following is not a core topic of organizational behavior?
A) motivation
B) attitude development
C) conflict
D) resource allocation
E) work design
Answer: D
Explanation: D) OB includes the core topics of motivation, leader behavior and power,
interpersonal communication, group structure and processes, personality, emotions, and values,
attitude development and perception, change processes, conflict and negotiation, and work
design. It does not include resource allocation.
Diff: 1 Page Ref: 2
Objective: Organizational Behavior
Quest. Category: Concept/Definitional
LO: 1
ESSENTIALS OF ORGANIZATIONAL BEHAVIOR, 11TH EDITION,ROBBINS
Page 4 TEST
of 91 BANK.pdf 4
ESSENTIALS
BEHAVIOR,
OF ORGANIZATIONAL
11TH EDITION,ROBBINS
BEHAVIOR,
TEST
11TH
BANK
EDITION,ROBBINS TEST BANK.pdf 2026-04-08
ESSENTIALS OF ORGANIZATIONAL BEHAVIOR, 11TH EDITION,ROBBINS TEST BANK
Table of Contents
Part 1: Prologue
Chapter 1 – Introduction to Organizational Behavior
Part 2: The Individual in the Organization
Chapter 2 – Attitudes and Job Satisfaction
Chapter 3 – Emotion and Moods
Chapter 4 – Personality and Values
Chapter 5 – Perception and Individual Decision Making
Chapter 6 – Motivation Concepts
Chapter 7 – Motivation: From Concept to Application
Part 3: Groups in the Organization
Chapter 8 – Foundations of Group Behavior
Chapter 9 – Understanding Work Teams
Chapter 10 – Communication
Chapter 11 – Leadership
Chapter 12 – Power and Politics
Chapter 13 – Conflict and Negotiation
Part 4: The Organization System
Chapter 14 – Foundations of Organization Structure
Chapter 15 – Organizational Culture
Chapter 16 – Organizational Change and Stress Management
ESSENTIALS OF ORGANIZATIONAL BEHAVIOR, 11TH EDITION,ROBBINS
Page 1 TEST
of 91 BANK.pdf 1
,ESSENTIALS OF ORGANIZATIONAL
ESSENTIALS
BEHAVIOR,
OF ORGANIZATIONAL
11TH EDITION,ROBBINS
BEHAVIOR,
TEST
11TH
BANK
EDITION,ROBBINS TEST BANK.pdf 2026-04-08
Essentials of Organizational Behavior, 11e (Robbins/Judge)
Chapter 1 Introduction to Organizational Behavior
1) Until the late 1980s, business school curricula emphasized the aspects of
management.
A) ethical
B) people
C) technical
D) human
E) global
Answer: C
Explanation: C) Until the late 1980s, business school curricula emphasized the technical aspects
of management, focusing on economics, accounting, finance, and quantitative techniques.
Course work in human behavior and people skills received relatively less attention. Over the past
three decades, however, business faculty have come to realize the role that understanding human
behavior plays in determining a manager's effectiveness, and required courses on people skills
have been added to many curricula.
Diff: 1 Page Ref: 1
Quest. Category: Concept/Definitional
LO: 1
2) Which of the following is not a reason why business schools have begun to include classes on
organizational behavior?
A) to increase manager effectiveness in organizations
B) to help organizations attract top quality employees
C) to expand organizations' consulting needs
D) to improve retention of quality workers
E) to help increase organizations' profits
Answer: C
Explanation: C) Understanding human behavior plays an important role in determining a
manager's effectiveness. Developing managers' interpersonal skills helps organizations attract
and keep high-performing employees. Positive social relationships are associated with lower
stress at work and lower turnover. Finally, companies with reputations as good places to work
have been found to generate superior financial performance. Expanding a company's consulting
needs is not a positive reason to teach organizational behavior.
Diff: 2 Page Ref: 1-2
Objective: Interpersonal Skills
Quest. Category: Concept/Definitional
LO: 1
ESSENTIALS OF ORGANIZATIONAL BEHAVIOR, 11TH EDITION,ROBBINS
Page 2 TEST
of 91 BANK.pdf 2
,ESSENTIALS OF ORGANIZATIONAL
ESSENTIALS
BEHAVIOR,
OF ORGANIZATIONAL
11TH EDITION,ROBBINS
BEHAVIOR,
TEST
11TH
BANK
EDITION,ROBBINS TEST BANK.pdf 2026-04-08
3) is the study of the impact that individuals, groups, and structure have on behavior
within organizations.
A) Leadership
B) Organizational strategy
C) Performance management
D) Employee relations
E) Organizational behavior
Answer: E
Explanation: E) Organizational behavior is the field of study that investigates the impact that
individuals, groups, and structure have on behavior within organizations, for the purpose of
applying such knowledge toward improving an organization's effectiveness.
Diff: 1 Page Ref: 2
Objective: Organizational Behavior
Quest. Category: Concept/Definitional
LO: 1
4) Which of the following is not a topic or concern related to OB?
A) turnover
B) leader behavior
C) productivity
D) management
E) family behavior
Answer: E
Explanation: E) OB is concerned specifically with employment-related situations such as jobs,
work, absenteeism, employment turnover, productivity, human performance, and management.
OB includes the core topics of motivation, leader behavior and power, interpersonal
communication, group structure and processes, personality, emotions, values, attitude
development, perception, change processes, conflict and negotiation, and work design.
Diff: 1 Page Ref: 2
Objective: Organizational Behavior
Quest. Category: Concept/Definitional
LO: 1
ESSENTIALS OF ORGANIZATIONAL BEHAVIOR, 11TH EDITION,ROBBINS
Page 3 TEST
of 91 BANK.pdf 3
, ESSENTIALS OF ORGANIZATIONAL
ESSENTIALS
BEHAVIOR,
OF ORGANIZATIONAL
11TH EDITION,ROBBINS
BEHAVIOR,
TEST
11TH
BANK
EDITION,ROBBINS TEST BANK.pdf 2026-04-08
5) Which of the following problems would an OB study be least likely to focus on?
A) an increase in absenteeism at a certain company
B) a fall in productivity in one shift of a manufacturing plant
C) a decrease in sales due to growing foreign competition
D) an increase in theft by employees at a retail store
E) excessive turnover among volunteer workers at a non-profit organization
Answer: C
Explanation: C) OB is concerned specifically with employment-related situations such as jobs,
work, absenteeism, employment turnover, productivity, human performance, and management.
A study of foreign competition would not be part of an OB research project.
Diff: 2 Page Ref: 2
AACSB: Analytic Skills
Objective: Organizational Behavior
Quest. Category: Application
LO: 1
6) What are the three primary determinants of behavior in organizations?
A) profit structure, organizational complexity, and job satisfaction
B) individuals, profit structure, and job satisfaction
C) individuals, groups, and job satisfaction
D) groups, structure, and profit structure
E) individuals, groups, and structure
Answer: E
Explanation: E) OB investigates the impact that individuals, groups, and structure have on
behavior within organizations.
Diff: 1 Page Ref: 2
Objective: Organizational Behavior
Quest. Category: Concept/Definitional
LO: 1
7) Which of the following is not a core topic of organizational behavior?
A) motivation
B) attitude development
C) conflict
D) resource allocation
E) work design
Answer: D
Explanation: D) OB includes the core topics of motivation, leader behavior and power,
interpersonal communication, group structure and processes, personality, emotions, and values,
attitude development and perception, change processes, conflict and negotiation, and work
design. It does not include resource allocation.
Diff: 1 Page Ref: 2
Objective: Organizational Behavior
Quest. Category: Concept/Definitional
LO: 1
ESSENTIALS OF ORGANIZATIONAL BEHAVIOR, 11TH EDITION,ROBBINS
Page 4 TEST
of 91 BANK.pdf 4
