Zendesk Foundational Support Learning
QUIZ (Latest Update )
Questions & Answers {Grade A} 100%
Correct
An admin on Zendesk Enterprise has set up multiple schedules to accommodate their
global teams, but the first schedule in the list (the default schedule) is being used on
all tickets. What does this admin need to do to use all of their schedules as intended? -
correct answer Create a trigger for each schedule they want to use by setting the
"Ticket: Set schedule" action and a specific condition.
An admin at a clothing manufacturing company who is both B2B and B2C needs to
configure their Zendesk to accept support requests from anyone that is a potential
customer, but also works with specific clothing vendors that only some agents
specialize in. Which Zendesk access level should this admin configure? - correct
answer Open
QUIZ (Latest Update )
Questions & Answers {Grade A} 100%
Correct
An admin on Zendesk Enterprise has set up multiple schedules to accommodate their
global teams, but the first schedule in the list (the default schedule) is being used on
all tickets. What does this admin need to do to use all of their schedules as intended? -
correct answer Create a trigger for each schedule they want to use by setting the
"Ticket: Set schedule" action and a specific condition.
An admin at a clothing manufacturing company who is both B2B and B2C needs to
configure their Zendesk to accept support requests from anyone that is a potential
customer, but also works with specific clothing vendors that only some agents
specialize in. Which Zendesk access level should this admin configure? - correct
answer Open
