BUSINESS COMMUNICATION Developing Leaders for a Networked Wor
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ld (5e)
f
By Peter Cardon, Chapter 1 to 17
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SOLỤTIONS
,TABLEfOFfCONTENTS
PARTf1:fINTRODUCTIONfTOfBUSINESSfCOMMUNICATIONf
Chapterf1:fEstablishingfCredibilityf
PARTf2:fPRINCIPLESfOFfINTERPERSONALfCOMMUNICATIONff
Chapterf2:fInterpersonalfCommunicationfandfEmotionalfIntelligencef
Chapterf3:fTeamfCommunicationfandfDifficultfConversationsf
Chapterf4:fInclusionfinfafDiversefWorkplacef
Chapterf5:fGlobalfCommunicationf
PARTf3:fPRINCIPLESfFORfBUSINESSfMESSAGESf
Chapterf6:fCreatingfEffectivefBusinessfMessagesf
Chapterf7:fImprovingfReadabilityfwithfStylefandfDesignf
Chapterf8:fEmailfandfOtherfTraditionalfToolsfforfBusinessfCommunicationf
Chapterf9:fCollaborationfToolsfandfSocialfMediafforfBusinessfCommunicationf
PARTf4:fTYPEfOFfBUSINESSfMESSAGESf
Chapterf10:fRoutinefBusinessfMessagesf
Chapterf11:fPersuasivefMessagesf
Chapterf12:fBad-NewsfMessagesf
PARTf5:fREPORTSfANDfPRESENTATIONSff
Chapterf13:fResearchfandfPlanningfforfBusinessfProposalsfandfReportsf
Chapterf14:fCompletingfBusinessfProposalsfandfReportsf
Chapterf15:fPlanningfPresentationsf
Chapterf16:fDeliveringfPresentations
Chapterf17:fEmploymentfCommunicationf
,Chapterf1:
EstablishingfCredibility
ChapterfSummary
Thisfchapterfdiscussesfthefimportancefoffcredibilityfandfhowftofestablishfitfwithinfbusinessfcommunications.fTofbefafcre
diblefcommunicator,fcompetence,fcaring,fandfcharacterfisfneeded.fFollowingfbusinessfethicsfalongfwithfadheringftofhig
hfcorporatefandfpersonalfvaluesfarefespeciallyfimportantfelementsfoffcharacter.fYoufcanfevaluatefyourfbusinessfcommuni
cationsfusingfthefFAIRf(Facts,fAccess,fImpacts,fRespect)fapproachftofethicalfbusinessfcommunications.fThefrestfoffthefch
aptersfinfthisftextbookfwillfhelpfimprovefbusinessfcommunicationfskillsfinfafvarietyfoffsettings.
PowerPointfNotesfandfOutline
SLIDEf1-1
SLIDEf1-2
, SLIDEf1-3
Credibilityfisfyourfreputationfforfbeingftrus
tworthy—
trustworthyftofperformfyourfworkfwithfexcell
ence;ftofcarefaboutfthosefyoufworkfwithfandff
or;ftoflivefbyfhighfethical,fcorporate,fandfper
sonalfvalues;fandftofdeliverfonfyourfpromises.f
Infshort,fyourfcredibilityfisfthefdegreeftofwhi
chfothersfbelieveforftrustfinfyou.
SLIDEf1-4
Dofyoufoperateffromfafpositionfofftrustforfcr
edibility?fThatfisfonefofftheffirstfthingsfyoufs
houldfconsiderfasfyoufcommunicate.fInfthefb
usinessfworld,fyoufoftenfstartffromfafdeficitf
offtrust.fAsfafresult,fonefoffyourffirstfgoalsfsh
ouldfbeftofgainftrustforfcredibilityffromfcolle
agues,fclients,fcustomers,fandfotherfcontact
s.
f f f f f f f
ld (5e)
f
By Peter Cardon, Chapter 1 to 17
f f ff f f f
SOLỤTIONS
,TABLEfOFfCONTENTS
PARTf1:fINTRODUCTIONfTOfBUSINESSfCOMMUNICATIONf
Chapterf1:fEstablishingfCredibilityf
PARTf2:fPRINCIPLESfOFfINTERPERSONALfCOMMUNICATIONff
Chapterf2:fInterpersonalfCommunicationfandfEmotionalfIntelligencef
Chapterf3:fTeamfCommunicationfandfDifficultfConversationsf
Chapterf4:fInclusionfinfafDiversefWorkplacef
Chapterf5:fGlobalfCommunicationf
PARTf3:fPRINCIPLESfFORfBUSINESSfMESSAGESf
Chapterf6:fCreatingfEffectivefBusinessfMessagesf
Chapterf7:fImprovingfReadabilityfwithfStylefandfDesignf
Chapterf8:fEmailfandfOtherfTraditionalfToolsfforfBusinessfCommunicationf
Chapterf9:fCollaborationfToolsfandfSocialfMediafforfBusinessfCommunicationf
PARTf4:fTYPEfOFfBUSINESSfMESSAGESf
Chapterf10:fRoutinefBusinessfMessagesf
Chapterf11:fPersuasivefMessagesf
Chapterf12:fBad-NewsfMessagesf
PARTf5:fREPORTSfANDfPRESENTATIONSff
Chapterf13:fResearchfandfPlanningfforfBusinessfProposalsfandfReportsf
Chapterf14:fCompletingfBusinessfProposalsfandfReportsf
Chapterf15:fPlanningfPresentationsf
Chapterf16:fDeliveringfPresentations
Chapterf17:fEmploymentfCommunicationf
,Chapterf1:
EstablishingfCredibility
ChapterfSummary
Thisfchapterfdiscussesfthefimportancefoffcredibilityfandfhowftofestablishfitfwithinfbusinessfcommunications.fTofbefafcre
diblefcommunicator,fcompetence,fcaring,fandfcharacterfisfneeded.fFollowingfbusinessfethicsfalongfwithfadheringftofhig
hfcorporatefandfpersonalfvaluesfarefespeciallyfimportantfelementsfoffcharacter.fYoufcanfevaluatefyourfbusinessfcommuni
cationsfusingfthefFAIRf(Facts,fAccess,fImpacts,fRespect)fapproachftofethicalfbusinessfcommunications.fThefrestfoffthefch
aptersfinfthisftextbookfwillfhelpfimprovefbusinessfcommunicationfskillsfinfafvarietyfoffsettings.
PowerPointfNotesfandfOutline
SLIDEf1-1
SLIDEf1-2
, SLIDEf1-3
Credibilityfisfyourfreputationfforfbeingftrus
tworthy—
trustworthyftofperformfyourfworkfwithfexcell
ence;ftofcarefaboutfthosefyoufworkfwithfandff
or;ftoflivefbyfhighfethical,fcorporate,fandfper
sonalfvalues;fandftofdeliverfonfyourfpromises.f
Infshort,fyourfcredibilityfisfthefdegreeftofwhi
chfothersfbelieveforftrustfinfyou.
SLIDEf1-4
Dofyoufoperateffromfafpositionfofftrustforfcr
edibility?fThatfisfonefofftheffirstfthingsfyoufs
houldfconsiderfasfyoufcommunicate.fInfthefb
usinessfworld,fyoufoftenfstartffromfafdeficitf
offtrust.fAsfafresult,fonefoffyourffirstfgoalsfsh
ouldfbeftofgainftrustforfcredibilityffromfcolle
agues,fclients,fcustomers,fandfotherfcontact
s.
