FBLA – Healthcare Administration 2026 – Study Guide and Practice Questions
Which one of the following feature links several people into one call? - correct answer ✔✔
Conference Call
_____ are included in the employee handbook - correct answer ✔✔ Employees' job description
Mr. Anderson has health insurance. As he checks in for a routine exam, he is asked to pay a
certain amount. He argues he has insurance. What is the purpose of the upfront payment -
correct answer ✔✔ Copay
All of the following are signs and symptoms of Shock EXCEPT: - correct answer ✔✔ Blood
Pressure is high
An abnormally slowed respiration rate is: - correct answer ✔✔ bradycardia
What phase best describes humoral immunity? - correct answer ✔✔ defense mechanisms
coming from antibodies in the blood
The most common complaint from patients is: - correct answer ✔✔ Wait time
Identify an attitude that individuals from the same region believe are identical. - correct answer
✔✔ stereotyping
Use of open-ended questions helps improve the quality of patient communication. What type of
response is gained in thie type of questioning? - correct answer ✔✔ response with points of
clarification
The ____ prohibits job discrimination - correct answer ✔✔ equal employment opportunity law
,Which one of the following issues narcotics licenses to physicians? - correct answer ✔✔ Drug
Enforcement (DE)
Which one of the following requires attendance under penalty? - correct answer ✔✔ Subpoena
Email refers to whch one of the following? - correct answer ✔✔ a computerized process of
sending, recieving, storing, or forwarding messages.
Health Information Management focuses on: - correct answer ✔✔ healthcare data and the
management of the healthcare information resourses.
What phase best explains capitation? - correct answer ✔✔ payment system that reimburses the
provider a fixed dollar amount for patients enrolled.
The system developed to convert descriptions ofmedical procedures into five-digit numeric code
with two-digit numeric modifiers is called: - correct answer ✔✔ CPT
The electronic medical record has been mandated by the federal government for use in health
care. What is the major benefit of its use? - correct answer ✔✔ A patient's medical history is
quickly available anywhere in an emergency.
Dr.Rogers asked you to review and summerize all bills greater than 90 days old. What file should
you review? - correct answer ✔✔ aging summary report
The system developed to classify all known diseases to assist in maintaining statistical records of
morbidity and mortality is called: - correct answer ✔✔ ICD-9-CM
RMA is referred to as: - correct answer ✔✔ registered medical assistant
,What is the acronym POMR stand for? - correct answer ✔✔ Patient Oriented Medical Record
A ____ reads codes found on items in grocery & retail stores. - correct answer ✔✔ Bar code
reader
Hardware that provides the workspace for data and computer instructions is called: - correct
answer ✔✔ memory chips
____ provides a hard copy of data on paper. - correct answer ✔✔ Printer
Haelth care facilities that do NOT pay state or federal income tax on their profitsis called: -
correct answer ✔✔ nonprofit
What statement best explains appropriate procedures for use of a petty cash fund? - correct
answer ✔✔ receipts are provided for each withdrawal
What is an example of fixed costs in a medical practice? - correct answer ✔✔ depreciation of
equipment
When is the patient's medical chart prepared? - correct answer ✔✔ On or before the day of the
first visit
What is the proper procedure to use when making a correction in the medical record? - correct
answer ✔✔ Draw line through the error, initial and date
What process is described by the acronym P.O.M.R. ? - correct answer ✔✔ placement of
importance medical inormation in a very obvious location with charting problems in a numerical
order.
, Which one of the following represents a behavior that is intended to protect oneself from a
perceived threat? - correct answer ✔✔ defensive
Confidentiality is a major concern when: - correct answer ✔✔ leaving a message on a patient's
answering machine
A bruise also known as a/an : - correct answer ✔✔ occlusion
What definition best describes a thoracotomy? - correct answer ✔✔ incision through the chest
wall
Patient eductaion is critical to prevent the inset of a repeat of illness. What is essential to assess
before beginning patient education? - correct answer ✔✔ readiness to learn
The Center of Disease Control and Prevention is the principal agency concened with the health
and safety of people throughout the : - correct answer ✔✔ World
What is the name of a service that may be employeed by a medical practice to prepare and
send all monthly statements and to place collection called when needed? - correct answer ✔✔
clearinghouse
The government requires businesses to report incomes on a regular basis. What is the required
form to be sued in the reporting process? - correct answer ✔✔ wage and taxable account form
Which oen of the follwoing statements regarding interviewing a patient is correct? - correct
answer ✔✔ Restate the patient's comments to be sure the information is accurate.
Which one of the following feature links several people into one call? - correct answer ✔✔
Conference Call
_____ are included in the employee handbook - correct answer ✔✔ Employees' job description
Mr. Anderson has health insurance. As he checks in for a routine exam, he is asked to pay a
certain amount. He argues he has insurance. What is the purpose of the upfront payment -
correct answer ✔✔ Copay
All of the following are signs and symptoms of Shock EXCEPT: - correct answer ✔✔ Blood
Pressure is high
An abnormally slowed respiration rate is: - correct answer ✔✔ bradycardia
What phase best describes humoral immunity? - correct answer ✔✔ defense mechanisms
coming from antibodies in the blood
The most common complaint from patients is: - correct answer ✔✔ Wait time
Identify an attitude that individuals from the same region believe are identical. - correct answer
✔✔ stereotyping
Use of open-ended questions helps improve the quality of patient communication. What type of
response is gained in thie type of questioning? - correct answer ✔✔ response with points of
clarification
The ____ prohibits job discrimination - correct answer ✔✔ equal employment opportunity law
,Which one of the following issues narcotics licenses to physicians? - correct answer ✔✔ Drug
Enforcement (DE)
Which one of the following requires attendance under penalty? - correct answer ✔✔ Subpoena
Email refers to whch one of the following? - correct answer ✔✔ a computerized process of
sending, recieving, storing, or forwarding messages.
Health Information Management focuses on: - correct answer ✔✔ healthcare data and the
management of the healthcare information resourses.
What phase best explains capitation? - correct answer ✔✔ payment system that reimburses the
provider a fixed dollar amount for patients enrolled.
The system developed to convert descriptions ofmedical procedures into five-digit numeric code
with two-digit numeric modifiers is called: - correct answer ✔✔ CPT
The electronic medical record has been mandated by the federal government for use in health
care. What is the major benefit of its use? - correct answer ✔✔ A patient's medical history is
quickly available anywhere in an emergency.
Dr.Rogers asked you to review and summerize all bills greater than 90 days old. What file should
you review? - correct answer ✔✔ aging summary report
The system developed to classify all known diseases to assist in maintaining statistical records of
morbidity and mortality is called: - correct answer ✔✔ ICD-9-CM
RMA is referred to as: - correct answer ✔✔ registered medical assistant
,What is the acronym POMR stand for? - correct answer ✔✔ Patient Oriented Medical Record
A ____ reads codes found on items in grocery & retail stores. - correct answer ✔✔ Bar code
reader
Hardware that provides the workspace for data and computer instructions is called: - correct
answer ✔✔ memory chips
____ provides a hard copy of data on paper. - correct answer ✔✔ Printer
Haelth care facilities that do NOT pay state or federal income tax on their profitsis called: -
correct answer ✔✔ nonprofit
What statement best explains appropriate procedures for use of a petty cash fund? - correct
answer ✔✔ receipts are provided for each withdrawal
What is an example of fixed costs in a medical practice? - correct answer ✔✔ depreciation of
equipment
When is the patient's medical chart prepared? - correct answer ✔✔ On or before the day of the
first visit
What is the proper procedure to use when making a correction in the medical record? - correct
answer ✔✔ Draw line through the error, initial and date
What process is described by the acronym P.O.M.R. ? - correct answer ✔✔ placement of
importance medical inormation in a very obvious location with charting problems in a numerical
order.
, Which one of the following represents a behavior that is intended to protect oneself from a
perceived threat? - correct answer ✔✔ defensive
Confidentiality is a major concern when: - correct answer ✔✔ leaving a message on a patient's
answering machine
A bruise also known as a/an : - correct answer ✔✔ occlusion
What definition best describes a thoracotomy? - correct answer ✔✔ incision through the chest
wall
Patient eductaion is critical to prevent the inset of a repeat of illness. What is essential to assess
before beginning patient education? - correct answer ✔✔ readiness to learn
The Center of Disease Control and Prevention is the principal agency concened with the health
and safety of people throughout the : - correct answer ✔✔ World
What is the name of a service that may be employeed by a medical practice to prepare and
send all monthly statements and to place collection called when needed? - correct answer ✔✔
clearinghouse
The government requires businesses to report incomes on a regular basis. What is the required
form to be sued in the reporting process? - correct answer ✔✔ wage and taxable account form
Which oen of the follwoing statements regarding interviewing a patient is correct? - correct
answer ✔✔ Restate the patient's comments to be sure the information is accurate.
