The Principles of Health Care Administration – Leadership and Management
2026 – Study Guide and Key Concepts
organizational management begins with - correct answer ✔✔ a governing body which
represents the ownership
Three levels of management: - correct answer ✔✔ top, middle, lower
echelons - correct answer ✔✔ levels
Leadership starts with: - correct answer ✔✔ visibility
It is better to make errors of comission - correct answer ✔✔ rather than omission
Two best fit management style - correct answer ✔✔ MBWA and Total Quality Management
TQM - correct answer ✔✔ is based on open communication, trust, mutual respect among
employees and management
Everything a manager does falls into one of five functions: - correct answer ✔✔ planning
organizing
staffing
directing/leading
controlling
planning - correct answer ✔✔ is one of the first steps. What to be done, by who, and
how/when it will be done
,policies - correct answer ✔✔ plans in the form of general statements which guide or channel
thinking and action in decision making. Aloows considerable flexibility
standard operating procedure - correct answer ✔✔ a written guide that everyone follows in a
given situation
procedures should be prepared by - correct answer ✔✔ supervisors and their employees, then
submitted to the administrator. Then approved by the governing body.
rules - correct answer ✔✔ are specific authoritative guides to specific action that make no
allowance for decision making. They direct that a certain action be taken or not taken.
Every rule should be associated with - correct answer ✔✔ some form of discipline
budgets - correct answer ✔✔ plans expressed in numerical terms that outline expected results
planning - correct answer ✔✔ developing all these guidelines for the operation of the nursing
facility. Planning is the central function to management
The purpose of planning is fourfold - correct answer ✔✔ 1. to focus all work on attaining
organizational goals *most imprtant
2. to offset uncertainty and change
3. develop an economical operation
4. to facilitate control
PPRs- Policies, procedures, and rules - correct answer ✔✔ guideline for behavior and
performance of employees
, A primary value of PPRs is that pre-deciding all possible issues in advance - correct answer ✔✔
allows the administrator to be in control whether he is present or not. Also provide criteria by
which performance can be measured
organizing - correct answer ✔✔ is the second function of managers. It is grouping of people and
activities, assigning of roles, and delegating authority of their supervision in a way that prevents
friction and unsought consequences
chart of organization - correct answer ✔✔ shows organizational structure
scalar chain- *mos useful - correct answer ✔✔ shows relationship of line authority
span of management - correct answer ✔✔ involves all aspects of directing and controlling
employees
the number of employees one can effectively manage depends on - correct answer ✔✔ 1. how
difficult the task
2. how clear policies/procedures
3. how well trained employees
4. how well supervisor communicates
5. whether close control is required
In a nursing facility a line supervisor can effectively supervise - correct answer ✔✔ no more
than 8 to 12 people
unit of command - correct answer ✔✔ each employee is responsible to one supervisor only
2026 – Study Guide and Key Concepts
organizational management begins with - correct answer ✔✔ a governing body which
represents the ownership
Three levels of management: - correct answer ✔✔ top, middle, lower
echelons - correct answer ✔✔ levels
Leadership starts with: - correct answer ✔✔ visibility
It is better to make errors of comission - correct answer ✔✔ rather than omission
Two best fit management style - correct answer ✔✔ MBWA and Total Quality Management
TQM - correct answer ✔✔ is based on open communication, trust, mutual respect among
employees and management
Everything a manager does falls into one of five functions: - correct answer ✔✔ planning
organizing
staffing
directing/leading
controlling
planning - correct answer ✔✔ is one of the first steps. What to be done, by who, and
how/when it will be done
,policies - correct answer ✔✔ plans in the form of general statements which guide or channel
thinking and action in decision making. Aloows considerable flexibility
standard operating procedure - correct answer ✔✔ a written guide that everyone follows in a
given situation
procedures should be prepared by - correct answer ✔✔ supervisors and their employees, then
submitted to the administrator. Then approved by the governing body.
rules - correct answer ✔✔ are specific authoritative guides to specific action that make no
allowance for decision making. They direct that a certain action be taken or not taken.
Every rule should be associated with - correct answer ✔✔ some form of discipline
budgets - correct answer ✔✔ plans expressed in numerical terms that outline expected results
planning - correct answer ✔✔ developing all these guidelines for the operation of the nursing
facility. Planning is the central function to management
The purpose of planning is fourfold - correct answer ✔✔ 1. to focus all work on attaining
organizational goals *most imprtant
2. to offset uncertainty and change
3. develop an economical operation
4. to facilitate control
PPRs- Policies, procedures, and rules - correct answer ✔✔ guideline for behavior and
performance of employees
, A primary value of PPRs is that pre-deciding all possible issues in advance - correct answer ✔✔
allows the administrator to be in control whether he is present or not. Also provide criteria by
which performance can be measured
organizing - correct answer ✔✔ is the second function of managers. It is grouping of people and
activities, assigning of roles, and delegating authority of their supervision in a way that prevents
friction and unsought consequences
chart of organization - correct answer ✔✔ shows organizational structure
scalar chain- *mos useful - correct answer ✔✔ shows relationship of line authority
span of management - correct answer ✔✔ involves all aspects of directing and controlling
employees
the number of employees one can effectively manage depends on - correct answer ✔✔ 1. how
difficult the task
2. how clear policies/procedures
3. how well trained employees
4. how well supervisor communicates
5. whether close control is required
In a nursing facility a line supervisor can effectively supervise - correct answer ✔✔ no more
than 8 to 12 people
unit of command - correct answer ✔✔ each employee is responsible to one supervisor only
