Medical Office Administration – Exam 3 2026 – Study Guide and Practice
Questions
What is the most important document in the doctors office? - correct answer ✔✔ Patient
Registration Form
What are some desired characteristics of a medical receptionist? - correct answer ✔✔ Good
memorization ability,
positive attitude, and compassion
What kind of laws are we referring to when we say HIPAA compliance? - correct answer ✔✔
Patient Confidentiality Laws
What kind of things should you do when you open the medical office? - correct answer ✔✔
Disarm security system, contact answering service and respond to phone calls as necessary.
Make sure the reception area is clean and tidy, and verify patient charts have been pulled for
the morning appointments.
What should you do with a difficult patient? - correct answer ✔✔ Remove the patient from the
reception area.
How many minutes at least should you be there before the first patient arrives? - correct answer
✔✔ 30 minutes
What kind of pre-printed forms do we use to track medical fees? - correct answer ✔✔ Fee Slips
What are some other names for fee slips? - correct answer ✔✔ Encounter Forms & superbills
, What does we use to differentiate between two patients with the same name? - correct answer
✔✔ Check the date of birth.
who should not left be unattended? - correct answer ✔✔ Children
How can you make sure that sign in sheets are HIPAA compliant? - correct answer ✔✔ Patients
signature must be invisible to the next patient
What do ADA laws regulate? - correct answer ✔✔ appropriate treatment or acco
What would happen if were to happen did let children be unattended? - correct answer ✔✔ it
means that the MA is providing consent to care for the child
What law regulates patient confidentiality? - correct answer ✔✔ HIPAA
Whats the first step to scheduling medical office appointments? - correct answer ✔✔
Appointment Matrix
What do we call a patient whose been seen within the last three years? - correct answer ✔✔
Established Patient
What is an appointment matrix? - correct answer ✔✔ the process of blocking out times in the
appointment schedule when the provider is unavailable or out of the office
Whats the most common method of appointment scheduling? - correct answer ✔✔ Fixed
Appointment
What is patient scheduling so important for? - correct answer ✔✔ Time management in the
medical office
Questions
What is the most important document in the doctors office? - correct answer ✔✔ Patient
Registration Form
What are some desired characteristics of a medical receptionist? - correct answer ✔✔ Good
memorization ability,
positive attitude, and compassion
What kind of laws are we referring to when we say HIPAA compliance? - correct answer ✔✔
Patient Confidentiality Laws
What kind of things should you do when you open the medical office? - correct answer ✔✔
Disarm security system, contact answering service and respond to phone calls as necessary.
Make sure the reception area is clean and tidy, and verify patient charts have been pulled for
the morning appointments.
What should you do with a difficult patient? - correct answer ✔✔ Remove the patient from the
reception area.
How many minutes at least should you be there before the first patient arrives? - correct answer
✔✔ 30 minutes
What kind of pre-printed forms do we use to track medical fees? - correct answer ✔✔ Fee Slips
What are some other names for fee slips? - correct answer ✔✔ Encounter Forms & superbills
, What does we use to differentiate between two patients with the same name? - correct answer
✔✔ Check the date of birth.
who should not left be unattended? - correct answer ✔✔ Children
How can you make sure that sign in sheets are HIPAA compliant? - correct answer ✔✔ Patients
signature must be invisible to the next patient
What do ADA laws regulate? - correct answer ✔✔ appropriate treatment or acco
What would happen if were to happen did let children be unattended? - correct answer ✔✔ it
means that the MA is providing consent to care for the child
What law regulates patient confidentiality? - correct answer ✔✔ HIPAA
Whats the first step to scheduling medical office appointments? - correct answer ✔✔
Appointment Matrix
What do we call a patient whose been seen within the last three years? - correct answer ✔✔
Established Patient
What is an appointment matrix? - correct answer ✔✔ the process of blocking out times in the
appointment schedule when the provider is unavailable or out of the office
Whats the most common method of appointment scheduling? - correct answer ✔✔ Fixed
Appointment
What is patient scheduling so important for? - correct answer ✔✔ Time management in the
medical office
