WGU C954 OBJECTIVE ASSESSMENT FINAL NEWEST
2026 ACTUAL EXAM TEST BANK| C954 INFORMATION
TECHNOLOGY MANAGEMENT OA FINAL REVIEW
WITH COMPLETE 350 REAL EXAM QUESTIONS AND
CORRECT VERIFIED ANSWERS/ ALREADY GRADED
A+ (MOST RECENT!)
Which lifecycle stage of ITIL focuses on ensuring that a business's
objectives align with those of the IT provider?
A. Service design (SD)
B. Service operation (SO)
C. Service transition (ST)
D. Service strategy (SS) – Correct Answer - D.
Which IT ethics policy protects a company by outlining the corporate
guidelines or principles governing online communications?
A. Social media
B. Information privacy
C. Acceptable use
D. Email privacy – Correct Answer – A.
Which IT ethical policy is violated when an employee shares
information with non-employees about an impending release of a new
software application?
A. Software pirating
B. Intellectual property protection
pg. 1
,C. Digital rights management
D. Privacy breach – Correct Answer – B.
Which IT ethics policy requires a user to agree to follow a policy that
indicates requirements for corporate email use, information systems, and
the Internet?
A. Data retention
B. Acceptable use
C. Social media
D. Working conditions – Correct Answer – B.
A company needs to increase the productivity of workers managing a
project. Which type of software is designed to target this problem?
A. Groupware
B. Email
C. Word processing
D. Data management – Correct Answer - A
A company wants to implement a system that allows the company to
send coupons to customers who shop on their website.
Which type of software system should the company implement?
A. Customer relationship management (CRM)
B. Data warehousing management (DWM)
C. Supply chain management (SCM)
D. Content management (CM) – Correct Answer - A
pg. 2
,A company wants to visualize their critical success factors to maximize
opportunities.
Which system should they use?
A. Transaction processing (TPS)
B. Customer relationship management (CRM)
C. Analytical processing (APS)
D. Executive information (EIS) – Correct Answer - D
A company's board of directors suggests it should boost productivity in
its factories by monitoring factory equipment and signaling when
preventive maintenance is required.
Which type of software should the company buy to meet this goal?
A. Data warehousing
B. Supply chain management
C. Enterprise resource planning
D. Artificial intelligence – Correct Answer - D
A business needs a system that supports unstructured, long-term, non-
routine decisions requiring judgment, evaluation, and insight.
Which type of management information system (MIS) addresses this
need?
A. Online analytical processing system (OAPS)
B. Decision support system (DSS)
C. Transaction processing systems (TPS)
D. Executive information system (EIS) – Correct Answer - D
pg. 3
, Which system has the goal to integrate all of the organizational systems
into one fully functioning, high-performance system capable of meeting
all business needs and user requirements?
A. Customer relationship management (CRM)
B. Decision support system (DSS)
C. Business intelligence (BI)
D. Enterprise resource planning (ERP) – Correct Answer - D
Which component is key in enterprise resource planning (ERP) systems?
A. Metrics dashboard
B. Common data repository
C. Virtual desktop
D. Local area network (LAN) – Correct Answer - B
Which enterprise resource planning (ERP) tool is formed from multiple
data marts to store data?
A. Data platform
B. Data analysis
C. Database
D. Data warehouse – Correct Answer - D
Which management system software extends customer relationship
management (CRM) by providing web-based tools to streamline the
human resource department?
A. Employee
B. Supplier
pg. 4
2026 ACTUAL EXAM TEST BANK| C954 INFORMATION
TECHNOLOGY MANAGEMENT OA FINAL REVIEW
WITH COMPLETE 350 REAL EXAM QUESTIONS AND
CORRECT VERIFIED ANSWERS/ ALREADY GRADED
A+ (MOST RECENT!)
Which lifecycle stage of ITIL focuses on ensuring that a business's
objectives align with those of the IT provider?
A. Service design (SD)
B. Service operation (SO)
C. Service transition (ST)
D. Service strategy (SS) – Correct Answer - D.
Which IT ethics policy protects a company by outlining the corporate
guidelines or principles governing online communications?
A. Social media
B. Information privacy
C. Acceptable use
D. Email privacy – Correct Answer – A.
Which IT ethical policy is violated when an employee shares
information with non-employees about an impending release of a new
software application?
A. Software pirating
B. Intellectual property protection
pg. 1
,C. Digital rights management
D. Privacy breach – Correct Answer – B.
Which IT ethics policy requires a user to agree to follow a policy that
indicates requirements for corporate email use, information systems, and
the Internet?
A. Data retention
B. Acceptable use
C. Social media
D. Working conditions – Correct Answer – B.
A company needs to increase the productivity of workers managing a
project. Which type of software is designed to target this problem?
A. Groupware
B. Email
C. Word processing
D. Data management – Correct Answer - A
A company wants to implement a system that allows the company to
send coupons to customers who shop on their website.
Which type of software system should the company implement?
A. Customer relationship management (CRM)
B. Data warehousing management (DWM)
C. Supply chain management (SCM)
D. Content management (CM) – Correct Answer - A
pg. 2
,A company wants to visualize their critical success factors to maximize
opportunities.
Which system should they use?
A. Transaction processing (TPS)
B. Customer relationship management (CRM)
C. Analytical processing (APS)
D. Executive information (EIS) – Correct Answer - D
A company's board of directors suggests it should boost productivity in
its factories by monitoring factory equipment and signaling when
preventive maintenance is required.
Which type of software should the company buy to meet this goal?
A. Data warehousing
B. Supply chain management
C. Enterprise resource planning
D. Artificial intelligence – Correct Answer - D
A business needs a system that supports unstructured, long-term, non-
routine decisions requiring judgment, evaluation, and insight.
Which type of management information system (MIS) addresses this
need?
A. Online analytical processing system (OAPS)
B. Decision support system (DSS)
C. Transaction processing systems (TPS)
D. Executive information system (EIS) – Correct Answer - D
pg. 3
, Which system has the goal to integrate all of the organizational systems
into one fully functioning, high-performance system capable of meeting
all business needs and user requirements?
A. Customer relationship management (CRM)
B. Decision support system (DSS)
C. Business intelligence (BI)
D. Enterprise resource planning (ERP) – Correct Answer - D
Which component is key in enterprise resource planning (ERP) systems?
A. Metrics dashboard
B. Common data repository
C. Virtual desktop
D. Local area network (LAN) – Correct Answer - B
Which enterprise resource planning (ERP) tool is formed from multiple
data marts to store data?
A. Data platform
B. Data analysis
C. Database
D. Data warehouse – Correct Answer - D
Which management system software extends customer relationship
management (CRM) by providing web-based tools to streamline the
human resource department?
A. Employee
B. Supplier
pg. 4
