IAED ETC STUDY GUIDE 2026 QUESTIONS AND ANSWERS
GRADED A+
✔✔Within the electromagnetic spectrum, radio waves are the highest energy wave-
type. - ✔✔false
✔✔Quality improvement programs use quality assurance findings to: - ✔✔develop
strategies and training to help employees improve.
✔✔When an ETC is having trouble communicating with a caller who primarily speaks a
foreign language, the ETC should: - ✔✔obtain foreign language support, if available.
✔✔In an emergency telecommunications context, what does the acronym CAD stand
for? - ✔✔computer-aided dispatch
✔✔If a responder or field unit needs additional resources at the scene, who would
typically be responsible for locating, notifying, and coordinating those additional
resources? - ✔✔the emergency telecommunicator
✔✔Which of the following list contains the four priority symptoms? - ✔✔abnormal
breathing, chest pain/discomfort (any), decreased level of consciousness, serious
hemorrhage
✔✔In regard to legal negligence, causation is proven when: - ✔✔a direct link between
the breach of duty and identified injury or damage has been established.
✔✔Post-Dispatch Instructions (PDIs) are: - ✔✔basic-level instructions given to the caller
immediately after initiating dispatch
✔✔The best definition for "wake-effect collision" from the following is: - ✔✔a traffic
accident caused by the passage of an emergency vehicle that does not directly involve
(hit) the emergency vehicle.
✔✔A fire/rescue apparatus is: - ✔✔a mobile fire/rescue unit that responds to the scene
of fire/rescue incidents
✔✔Quality assurance specialists listen to audio recordings of randomly selected calls in
order to: - ✔✔compare ETC performance with specific protocol and customer service
performance standards.
✔✔Which of the following terms is best described as a disorder that occurs when a
person's normal response to a traumatic event does not fade over the course of a few
days or weeks? - ✔✔post-traumatic stress disorder (PTSD)
GRADED A+
✔✔Within the electromagnetic spectrum, radio waves are the highest energy wave-
type. - ✔✔false
✔✔Quality improvement programs use quality assurance findings to: - ✔✔develop
strategies and training to help employees improve.
✔✔When an ETC is having trouble communicating with a caller who primarily speaks a
foreign language, the ETC should: - ✔✔obtain foreign language support, if available.
✔✔In an emergency telecommunications context, what does the acronym CAD stand
for? - ✔✔computer-aided dispatch
✔✔If a responder or field unit needs additional resources at the scene, who would
typically be responsible for locating, notifying, and coordinating those additional
resources? - ✔✔the emergency telecommunicator
✔✔Which of the following list contains the four priority symptoms? - ✔✔abnormal
breathing, chest pain/discomfort (any), decreased level of consciousness, serious
hemorrhage
✔✔In regard to legal negligence, causation is proven when: - ✔✔a direct link between
the breach of duty and identified injury or damage has been established.
✔✔Post-Dispatch Instructions (PDIs) are: - ✔✔basic-level instructions given to the caller
immediately after initiating dispatch
✔✔The best definition for "wake-effect collision" from the following is: - ✔✔a traffic
accident caused by the passage of an emergency vehicle that does not directly involve
(hit) the emergency vehicle.
✔✔A fire/rescue apparatus is: - ✔✔a mobile fire/rescue unit that responds to the scene
of fire/rescue incidents
✔✔Quality assurance specialists listen to audio recordings of randomly selected calls in
order to: - ✔✔compare ETC performance with specific protocol and customer service
performance standards.
✔✔Which of the following terms is best described as a disorder that occurs when a
person's normal response to a traumatic event does not fade over the course of a few
days or weeks? - ✔✔post-traumatic stress disorder (PTSD)
