D464 section 1 QUESTIONS AND CORRECT
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Terms in this set (95)
What is Operations Management? The science and art of ensuring that goods and
services are created and delivered successfully to
customers.
What are the three core issues of Efficiency, Cost, and Quality.
Operations Management?
How is Efficiency defined in A measure of how well resources are used in
Operations Management? creating outputs.
What defines a Good? A physical product that a person sees, touches, or
consumes.
What is a Durable Good? A product that does not quickly wear out and lasts
at least three years, such as vehicles and furniture.
What is a Non-durable Good? A product that perishes and lasts for less than three
years, such as toothpaste and food.
, What is a Service? A primary or complementary activity that does not
directly produce a physical product.
What is a Service Encounter? An interaction between the customer and the
service provider.
What are Moments of Truth in service Episodes or experiences in which a customer
management? encounters the delivery system and forms an
impression.
What is the Concept of Value in The perception of benefits associated with a good
Operations Management? or service in relation to what buyers are willing to
pay.
What is a Customer Benefit Package A defined set of tangible and intangible features
(CBP)? that the customer recognizes, pays for, uses, or
experiences.
What is the difference between Primary goods/services attract customers and
Primary and Peripheral goods or respond to basic needs, while Peripheral
services? goods/services enhance the primary offering.
What is a Value Chain? A network of facilities and processes that describes
the flow of materials, finished goods, services,
information, and financial transactions.
What is the focus of the Supply The physical movement of goods and materials
Chain? and the supporting flow of information and
financial transactions.
What are Core Business Processes? Processes that focus on producing or delivering an
organization's primary goods or services that create
value for customers.
DETAILED ANSWERS | ALREADY SCORED A+ |
NEWLY UPDATE
Save
Terms in this set (95)
What is Operations Management? The science and art of ensuring that goods and
services are created and delivered successfully to
customers.
What are the three core issues of Efficiency, Cost, and Quality.
Operations Management?
How is Efficiency defined in A measure of how well resources are used in
Operations Management? creating outputs.
What defines a Good? A physical product that a person sees, touches, or
consumes.
What is a Durable Good? A product that does not quickly wear out and lasts
at least three years, such as vehicles and furniture.
What is a Non-durable Good? A product that perishes and lasts for less than three
years, such as toothpaste and food.
, What is a Service? A primary or complementary activity that does not
directly produce a physical product.
What is a Service Encounter? An interaction between the customer and the
service provider.
What are Moments of Truth in service Episodes or experiences in which a customer
management? encounters the delivery system and forms an
impression.
What is the Concept of Value in The perception of benefits associated with a good
Operations Management? or service in relation to what buyers are willing to
pay.
What is a Customer Benefit Package A defined set of tangible and intangible features
(CBP)? that the customer recognizes, pays for, uses, or
experiences.
What is the difference between Primary goods/services attract customers and
Primary and Peripheral goods or respond to basic needs, while Peripheral
services? goods/services enhance the primary offering.
What is a Value Chain? A network of facilities and processes that describes
the flow of materials, finished goods, services,
information, and financial transactions.
What is the focus of the Supply The physical movement of goods and materials
Chain? and the supporting flow of information and
financial transactions.
What are Core Business Processes? Processes that focus on producing or delivering an
organization's primary goods or services that create
value for customers.
