OM 300 FINAL EXAM QUALITATIVE JEN NUNNELLEY
QUESTIONS AND ANSWERS
Tangible cost include - Answers - taxes
Which of the following would not be an operations function in a commerical bank?
A. auditing
B. Teller Scheduling
C. Maintence
D. Collection - Answers - A. Auditing
What are the primary functions of all organizations? - Answers - marketing
production/operations
finance/accounting
What is a network of organizations and activities that supply a firm with goods and
services? - Answers - Supply chain
Reasons to study operations management - Answers - learning about:
1. how people organize themselves for productive enterprise
2. how goods and services are produced
3. a costly part of the enterprise
An operations manager is NOT likely to be involved in
A. the design of goods and services to satisfy customers' wants and needs
B. the quality of goods and services to satisfy customers' wants and needs
C. the identification of customers' wants and needs
D. work scheduling to meet the due dates promised to customers e. maintenance
schedules - Answers - C. the identification of customers wants and needs
Decisions that fall within scope of OM - Answers - 1. Design of goods and services
2. Location strategy
3. Managing quality
The 10 strategic operations mgt strategies include:
A. Layout strategy
B. Maintenance
, C. Process and capacity design
D. All Listed - Answers - D. All listed
Which of the following attributes is most typical to a service?
A. Production and consumption occur simultaneously
B. tangible
C. Mass Production
D. Easy to automate - Answers - A. Production and consumption occur simultaneously
Total outputs produced by the transformation process divided by the total inputs is: -
Answers - Multifactor productivity
The service sector has lower productivity improvements than the manufacturing sector
bc: - Answers - services usually are labor intensive
Individuals with vested interested in organization - Answers - Stakeholders
Cost cutting in international operations can take place bc - Answers - 1. lower taxes and
tariffs
2. lower wage scales
3. lower indirect costs
Takes place mostly after mission has been developed - Answers - functional areas
develop their area strategies
_________ are shaped by __________ - Answers - Functional Strategies are shaped
by corporate strategy
Cost Leadership advantages - Answers - 1. Effective capacity use
2. Low overhead
3. Inventory management
Best characterizes delivery reliability - Answers - A company that always delivers at the
promised time
A product in maturity stage is LEAST likely to be concerned with _________ at the
present time. - Answers - Increasing capacity
Which of the following has made the LEAST progress along the product life cycle?
A. Video physical rentals
B. Boeing 787
C. 3D printing
D. Xbox 360 - Answers - C. 3D printing
QUESTIONS AND ANSWERS
Tangible cost include - Answers - taxes
Which of the following would not be an operations function in a commerical bank?
A. auditing
B. Teller Scheduling
C. Maintence
D. Collection - Answers - A. Auditing
What are the primary functions of all organizations? - Answers - marketing
production/operations
finance/accounting
What is a network of organizations and activities that supply a firm with goods and
services? - Answers - Supply chain
Reasons to study operations management - Answers - learning about:
1. how people organize themselves for productive enterprise
2. how goods and services are produced
3. a costly part of the enterprise
An operations manager is NOT likely to be involved in
A. the design of goods and services to satisfy customers' wants and needs
B. the quality of goods and services to satisfy customers' wants and needs
C. the identification of customers' wants and needs
D. work scheduling to meet the due dates promised to customers e. maintenance
schedules - Answers - C. the identification of customers wants and needs
Decisions that fall within scope of OM - Answers - 1. Design of goods and services
2. Location strategy
3. Managing quality
The 10 strategic operations mgt strategies include:
A. Layout strategy
B. Maintenance
, C. Process and capacity design
D. All Listed - Answers - D. All listed
Which of the following attributes is most typical to a service?
A. Production and consumption occur simultaneously
B. tangible
C. Mass Production
D. Easy to automate - Answers - A. Production and consumption occur simultaneously
Total outputs produced by the transformation process divided by the total inputs is: -
Answers - Multifactor productivity
The service sector has lower productivity improvements than the manufacturing sector
bc: - Answers - services usually are labor intensive
Individuals with vested interested in organization - Answers - Stakeholders
Cost cutting in international operations can take place bc - Answers - 1. lower taxes and
tariffs
2. lower wage scales
3. lower indirect costs
Takes place mostly after mission has been developed - Answers - functional areas
develop their area strategies
_________ are shaped by __________ - Answers - Functional Strategies are shaped
by corporate strategy
Cost Leadership advantages - Answers - 1. Effective capacity use
2. Low overhead
3. Inventory management
Best characterizes delivery reliability - Answers - A company that always delivers at the
promised time
A product in maturity stage is LEAST likely to be concerned with _________ at the
present time. - Answers - Increasing capacity
Which of the following has made the LEAST progress along the product life cycle?
A. Video physical rentals
B. Boeing 787
C. 3D printing
D. Xbox 360 - Answers - C. 3D printing
