ETA CPP FINAL TEST PAPER 2026 COMPLETE QUESTIONS AND CORRECT ANSWERS GRADED A+

ETA CPP FINAL TEST PAPER 2026
COMPLETE QUESTIONS AND CORRECT
ANSWERS GRADED A+

●● Cold call on initial prospects of interest.
Answer: Which of the following is the LEAST effective method of
developing a list of prospects?


●● Aggressive telephone calls.
Answer: Which of the following in NOT a part of the consultative sales
approach?


●● Benefits.
Answer: In addition to features and advantages, traditional product
positioning includes which of the following?


●● Open ended questions.
Answer: When first meeting a prospect, which of these activities might a
sales professional engage in to ease tension?


●● Follow up questions.
Answer: Active listening is best supported by which of the following
activities when on a sales call?

, ●● Stop and listen.
Answer: Which of the following is the most appropriate response when a
merchant objects to a particular solution being offered?


●● Anticipating objections prior to the call.
Answer: Excellent sales people best prepare for objections by doing
which of the following?


●● Price.
Answer: Which of the following is the largest negotiation element in any
sales call?


●● The return on investment of the product or service being sold to the
customer.
Answer: Which of the following is the BEST method of selling value
over price?


●● A signed letter on letterhead, of acceptance from the owner.
Answer: Which of the following methods is NOT appropriate for
contract execution?


●● Detailed technical knowledge.