Proserve Exam Questions With Correct
Answers
Management Positions Required to Take ProServe Training - CORRECT
| | | | | | | | |
ANSWER✔✔-Liquor sales and service: | | |
Owners involved in the day-to-day operation of the business, their managers and
| | | | | | | | | | | |
supervisors.
Security:
Security managers and supervisors that work for the business or have a contract
| | | | | | | | | | | | |
to provide security for the business.
| | | | |
Employee Positions Required to Take ProServe Training - CORRECT ANSWER✔✔-
| | | | | | | | |
Liquor sales:
|
Liquor store clerks, delivery staff, liquor agency employees, drink ticket sellers
| | | | | | | | | |
Liquor service:
|
Bartenders, servers, greeters, hosts
| | |
Security:
Security staff
|
,Private clubs, special events and community fundraisers have the same legal
| | | | | | | | | | |
responsibilities as businesses that sell or serve liquor for profit. - CORRECT| | | | | | | | | | | |
ANSWER✔✔-For this reason, many insurance companies require that people | | | | | | | | |
selling or serving liquor have valid ProServe training at any time liquor is sold or
| | | | | | | | | | | | | | |
served on their property. | | |
GLC strongly recommends that all holders of Class C and special event licences -
| | | | | | | | | | | | | |
CORRECT ANSWER✔✔-take ProServe Liquor Staff Training so that the workers
| | | | | | | | | |
understand how to sell and serve liquor responsibly. Volunteers who sell or serve
| | | | | | | | | | | | |
liquor or work as security at a Commercial Public Resale Special Event must have
| | | | | | | | | | | | | |
valid ProServe training as of the first date of the special event.
| | | | | | | | | | |
Who needs this certification - CORRECT ANSWER✔✔-Full- and part-time workers
| | | | | | | | | |
in Class A, B, D, E, F and Duty Free licensed premises or at a Commercial Public
| | | | | | | | | | | | | | | | |
Resale Special Event: | |
Licensed premises owners that are responsible for directly managing a licensed
| | | | | | | | | | |
premises
Managers, supervisors and retailers | | |
Bartenders, servers, greeters and hosts | | | |
Drink ticket sellers
| |
Security staff (directly employed or contracted by the licensee)
| | | | | | | |
Owners and managers of a company contracted to provide security
| | | | | | | | |
Full- and part-time liquor agents:
| | | |
,Persons registered with the AGLC as a liquor agency and their employees whose
| | | | | | | | | | | | |
duties include the sampling of liquor products
| | | | | |
oServe helps you understand how to sell and serve liquor responsibly in
| | | | | | | | | | | |
situations where liquor is sold and/or served. This includes selling closed liquor to
| | | | | | | | | | | |
|a person at a liquor store or selling and serving open liquor or mixed drinks to a
| | | | | | | | | | | | | | | | |
person who will drink it where it was bought (in a bar, restaurant, stadium,
| | | | | | | | | | | | | |
casino). - CORRECT ANSWER✔✔-It also includes other jobs connected with liquor
| | | | | | | | | | |
service (for example, a delivery service, security, liquor sampling, selling liquor
| | | | | | | | | | |
tickets).
ProServe helps sellers and servers of liquor to understand what duty of care is,
| | | | | | | | | | | | | |
and how to prevent foreseeable harm to customers and patrons. The program
| | | | | | | | | | | |
also helps staff and volunteers understand some of Alberta's liquor laws and what
| | | | | | | | | | | |
AGLC's policies are. - CORRECT ANSWER✔✔-These rules are in place to help
| | | | | | | | | | | | |
protect people who work in the liquor industry, their customers, patrons and
| | | | | | | | | | | |
property from liquor-related harms. This program does not include information
| | | | | | | | | |
on all liquor laws or policies.
| | | | |
Here are tips about learning the information in the ProServe program: - CORRECT
| | | | | | | | | | | | |
ANSWER✔✔-The portions of policy that are related to social responsibility are | | | | | | | | | | |
discussed in this course. The full policy, laws and regulations that apply to
| | | | | | | | | | | | |
licensees and their employees are available at AGLC's website at aglc.ca.
| | | | | | | | | |
Whether you work in a liquor store or in a place where liquor is sold and served,
| | | | | | | | | | | | | | | | |
the general concepts in this program will be useful for you to do your job
| | | | | | | | | | | | | | |
responsibly.
, If an idea doesn't seem useful right away, don't ignore it. Instead, ask yourself,
| | | | | | | | | | | | |
|"How can I use this information to help me where I work?"
| | | | | | | | | | |
If you are a manager, supervisor or owner, consider including some of this
| | | | | | | | | | | | |
information in your house policies and operating plans to help serve and sell
| | | | | | | | | | | | |
liquor responsibly. |
Proserve training is designed to: - CORRECT ANSWER✔✔-Help employers, hosts
| | | | | | | | | |
and workers be socially responsible.
| | | |
Help make a safe and enjoyable atmosphere for guests while keeping property
| | | | | | | | | | | |
and people safe.
| |
Help you know and follow the liquor laws that affect the work you do.
| | | | | | | | | | | | |
Promote the responsible sale of liquor in stores and places where liquor is served.
| | | | | | | | | | | | |
Help you recognise when people appear to be intoxicated. You will learn how to
| | | | | | | | | | | | | |
stop service or how to say "No" when those customers or guests want to buy or
| | | | | | | | | | | | | | | |
drink more liquor.
| |
Help you understand that there are many people involved in responsible liquor
| | | | | | | | | | | |
service. All staff need to work together as a team to keep everyone safe.
| | | | | | | | | | | | |
Serving liquor responsibly takes teamwork. This means that many people are
| | | | | | | | | | |
involved with keeping customers and guests safe.
| | | | | |
Answers
Management Positions Required to Take ProServe Training - CORRECT
| | | | | | | | |
ANSWER✔✔-Liquor sales and service: | | |
Owners involved in the day-to-day operation of the business, their managers and
| | | | | | | | | | | |
supervisors.
Security:
Security managers and supervisors that work for the business or have a contract
| | | | | | | | | | | | |
to provide security for the business.
| | | | |
Employee Positions Required to Take ProServe Training - CORRECT ANSWER✔✔-
| | | | | | | | |
Liquor sales:
|
Liquor store clerks, delivery staff, liquor agency employees, drink ticket sellers
| | | | | | | | | |
Liquor service:
|
Bartenders, servers, greeters, hosts
| | |
Security:
Security staff
|
,Private clubs, special events and community fundraisers have the same legal
| | | | | | | | | | |
responsibilities as businesses that sell or serve liquor for profit. - CORRECT| | | | | | | | | | | |
ANSWER✔✔-For this reason, many insurance companies require that people | | | | | | | | |
selling or serving liquor have valid ProServe training at any time liquor is sold or
| | | | | | | | | | | | | | |
served on their property. | | |
GLC strongly recommends that all holders of Class C and special event licences -
| | | | | | | | | | | | | |
CORRECT ANSWER✔✔-take ProServe Liquor Staff Training so that the workers
| | | | | | | | | |
understand how to sell and serve liquor responsibly. Volunteers who sell or serve
| | | | | | | | | | | | |
liquor or work as security at a Commercial Public Resale Special Event must have
| | | | | | | | | | | | | |
valid ProServe training as of the first date of the special event.
| | | | | | | | | | |
Who needs this certification - CORRECT ANSWER✔✔-Full- and part-time workers
| | | | | | | | | |
in Class A, B, D, E, F and Duty Free licensed premises or at a Commercial Public
| | | | | | | | | | | | | | | | |
Resale Special Event: | |
Licensed premises owners that are responsible for directly managing a licensed
| | | | | | | | | | |
premises
Managers, supervisors and retailers | | |
Bartenders, servers, greeters and hosts | | | |
Drink ticket sellers
| |
Security staff (directly employed or contracted by the licensee)
| | | | | | | |
Owners and managers of a company contracted to provide security
| | | | | | | | |
Full- and part-time liquor agents:
| | | |
,Persons registered with the AGLC as a liquor agency and their employees whose
| | | | | | | | | | | | |
duties include the sampling of liquor products
| | | | | |
oServe helps you understand how to sell and serve liquor responsibly in
| | | | | | | | | | | |
situations where liquor is sold and/or served. This includes selling closed liquor to
| | | | | | | | | | | |
|a person at a liquor store or selling and serving open liquor or mixed drinks to a
| | | | | | | | | | | | | | | | |
person who will drink it where it was bought (in a bar, restaurant, stadium,
| | | | | | | | | | | | | |
casino). - CORRECT ANSWER✔✔-It also includes other jobs connected with liquor
| | | | | | | | | | |
service (for example, a delivery service, security, liquor sampling, selling liquor
| | | | | | | | | | |
tickets).
ProServe helps sellers and servers of liquor to understand what duty of care is,
| | | | | | | | | | | | | |
and how to prevent foreseeable harm to customers and patrons. The program
| | | | | | | | | | | |
also helps staff and volunteers understand some of Alberta's liquor laws and what
| | | | | | | | | | | |
AGLC's policies are. - CORRECT ANSWER✔✔-These rules are in place to help
| | | | | | | | | | | | |
protect people who work in the liquor industry, their customers, patrons and
| | | | | | | | | | | |
property from liquor-related harms. This program does not include information
| | | | | | | | | |
on all liquor laws or policies.
| | | | |
Here are tips about learning the information in the ProServe program: - CORRECT
| | | | | | | | | | | | |
ANSWER✔✔-The portions of policy that are related to social responsibility are | | | | | | | | | | |
discussed in this course. The full policy, laws and regulations that apply to
| | | | | | | | | | | | |
licensees and their employees are available at AGLC's website at aglc.ca.
| | | | | | | | | |
Whether you work in a liquor store or in a place where liquor is sold and served,
| | | | | | | | | | | | | | | | |
the general concepts in this program will be useful for you to do your job
| | | | | | | | | | | | | | |
responsibly.
, If an idea doesn't seem useful right away, don't ignore it. Instead, ask yourself,
| | | | | | | | | | | | |
|"How can I use this information to help me where I work?"
| | | | | | | | | | |
If you are a manager, supervisor or owner, consider including some of this
| | | | | | | | | | | | |
information in your house policies and operating plans to help serve and sell
| | | | | | | | | | | | |
liquor responsibly. |
Proserve training is designed to: - CORRECT ANSWER✔✔-Help employers, hosts
| | | | | | | | | |
and workers be socially responsible.
| | | |
Help make a safe and enjoyable atmosphere for guests while keeping property
| | | | | | | | | | | |
and people safe.
| |
Help you know and follow the liquor laws that affect the work you do.
| | | | | | | | | | | | |
Promote the responsible sale of liquor in stores and places where liquor is served.
| | | | | | | | | | | | |
Help you recognise when people appear to be intoxicated. You will learn how to
| | | | | | | | | | | | | |
stop service or how to say "No" when those customers or guests want to buy or
| | | | | | | | | | | | | | | |
drink more liquor.
| |
Help you understand that there are many people involved in responsible liquor
| | | | | | | | | | | |
service. All staff need to work together as a team to keep everyone safe.
| | | | | | | | | | | | |
Serving liquor responsibly takes teamwork. This means that many people are
| | | | | | | | | | |
involved with keeping customers and guests safe.
| | | | | |
