Proserve Certification Exam Questions With Correct Answers

Proserve Certification Exam Questions
With Correct Answers

what is a primary provider - CORRECT ANSWER✔✔-have direct contact with
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patrons; security staff monitor customers upon arrival or departure, observe their
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behaviour and may see liquor being hidden
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what roles are primary providers - CORRECT ANSWER✔✔-Bartenders, servers,
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greeters, hosts and delivery service drivers
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Licensed premises owners who are directly responsible for managing the
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premises
Managers and supervisors | |




Maîtres d' |




Liquor retailers and agency representatives, and workers whose duties include
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the sampling of liquor products
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Drink ticket-takers and sellers
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Security staff |




what is a secondary provider - CORRECT ANSWER✔✔-do not sell, serve or deliver
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liquor, but they do work at places where liquor is served or sold; they do not
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usually have direct contact with patrons
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what roles are secondary providers - CORRECT ANSWER✔✔-Parking attendants
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Bussers and ushers | |

,Stock clerks |




Maintenance personnel and janitorial staff | | | |




Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
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AGLC - CORRECT ANSWER✔✔-Alberta Gaming, Liquor & Cannabis (website:
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aglc.ca)


alcohol/liquor - CORRECT ANSWER✔✔-beverages that are intended for human
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consumption containing over 1% alcohol by volume (e.g., spirits, wine, liqueur,
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cider or beer
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alcohol poisoning - CORRECT ANSWER✔✔-caused by drinking too much alcohol
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at one time; can cause coma and/or death
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blood alcohol concentration (BAC) - CORRECT ANSWER✔✔-measurement of pure
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alcohol in a person's blood; measured as milligrams percent (mg %)
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when is someone legally impaired - CORRECT ANSWER✔✔-if their BAC is over
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.08%
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binge drinking - CORRECT ANSWER✔✔-men: drinking five or more alcoholic
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drinks at one sitting
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women: four or more drinks | | | |

, blackouts - CORRECT ANSWER✔✔-a temporary condition that affects memory
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and is characterized by a sense of lost time; it is often caused by drinking a large
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amount of alcohol on one occasion
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duty of care - CORRECT ANSWER✔✔-an obligation to ensure liquor is sold, served
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or delivered in safe and responsible ways
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bootlegging - CORRECT ANSWER✔✔-the act of making of transporting alcoholic
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liquor for sale illegally; buying alcohol from a store and selling it as a second-party
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|sale to a minor or an intoxicated person
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You can exercise duty of care to your customers by - CORRECT ANSWER✔✔-
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Preventing them from getting intoxicated. | | | |




Keeping them safe from harm and preventing them from doing harm to other
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people.


liability - CORRECT ANSWER✔✔-being legally responsible for damage or harm to
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another person or property | | |




last call - CORRECT ANSWER✔✔-the last chance for a person to get an alcoholic
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drink before the establishment closes
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incapacitate - CORRECT ANSWER✔✔-making someone unable to do things in a
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normal way, or in the way they intend
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intoxicant - CORRECT ANSWER✔✔-smth that causes a person to become
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intoxicated