a. interpersonal relations - <<<<ANSWERS>>>Challenges that a new officer will
encounter consist of learning and applying all of the following concepts EXCEPT:
a. interpersonal relations
b. leadership
c. ethics
d. authority
d. labor/management relations - <<<<ANSWERS>>>According to NFPA 1021,
Standard for Fire Officer Professional Qualifications (2003), the duties of a company
officer may be divided into general categories that apply to all fire officer levels. Which
of the following is NOT one of those categories?
a. health and safety
b. administration
c. inspection and investigation
d. labor/management relations
b. Unity of command - <<<<ANSWERS>>>_______ is a management principle that
states that each subordinate must report to one and only one authority.
a. Span of control
b. Unity of command
c. Chain of command
d. Scalar structure
d. span of control - <<<<ANSWERS>>>The efficient assignment of subordinates to a
supervisor is known as:
a. division of labor
b. scalar structure
c. unity of command
d. span of control
,c. three to seven subordinates or functions - <<<<ANSWERS>>>The National Incident
Management System-Incident Command System model is based on a span of control
ratio of one supervisor to:
a. two to five subordinates or functions
b. three to six subordinates or functions
c. three to seven subordinates or functions
d. four to six subordinates or functions
a. outside aid - <<<<ANSWERS>>>Which type of aid agreements generally involve
payment for services rendered?
a. outside aid
b. mutual aid
c. supplemental aid
d. automatic aid
d. the ability to influence others - <<<<ANSWERS>>>Which of the following is NOT
included in the definition of command presence?
a. the ability to identify the components of a situation
b. the ability to assess the need for action
c. the ability to determine the nature of the necessary intervention
d. the ability to influence others
b. determine what the situation is; know what resources are available to apply to the
situation; develop the strategy and tactics required to resolve the situation; listen to all
points of view, when appropriate; make the decision; evaluate the decision and modify
as necessary; take responsibility for the decision - <<<<ANSWERS>>>Along with
personality characteristics, leaders can take the following eight steps to create
command presence. Which of the following has these eight steps in the correct order?
a. determine what the situation is; develop the strategy and tactics required to resolve
the situation; know what resources are available to apply to the situation; listen to all
points of view, when appropriate; take responsibility for the decision; make the decision;
evaluate the decision and modify as
necessary
b. determine what the situation is; know what resources are available to apply to the
situation; develop the strategy and tactics required to resolve the situation; listen to all
points of view, when appropriate; make the decision; evaluate the
decision and modify as necessary; take responsibility for the decision
c. determine what the situation is; know what resources are available to apply to the
situation; listen to all points of view, when appropriate; develop the strategy and tactics
required to resolve the situation; make the decision; evaluate the decision and modify
as necessary; take responsibility for the
decision
d. determine what the situation is; listen to all points of view, when appropriate; develop
the strategy and tactics required to resolve the situation; know what resources are
available to apply to the situation; make the decision; evaluate the decision and modify
as necessary; take responsibility for the decision
, c. measurable - <<<<ANSWERS>>>SMART objectives are an important aspect of a
company officer's duty to manage and lead a crew. The "M" in SMART stands for:
a. meaningful
b. manageable
c. measurable
d. methodical
c. delegating - <<<<ANSWERS>>>Fire and Emergency Services Company Officer
contains French engineer Hanri Floyd's universal functions of management that are still
relevant today. Which of the following is NOT one of these four functions?
a. planning
b. organizing
c. delegating
d. controlling
c. provide incentives for change - <<<<ANSWERS>>>The four-step method of
counseling employees described in "Fire and Emergency Services Company Officer"
includes each of the following EXCEPT:
a. describe the current performance
b. describe the desired performance
c. provide incentives for change
d. gain a commitment for change
c. 6 to 18 months - <<<<ANSWERS>>>Most fire and emergency services organizations
have probationary periods for their new personnel or personnel who have been
promoted. These periods are usually from:
a. 3 to 12 months
b. 6 to 12 months
c. 6 to 18 months
d. 12 to 18 months
c. recognize the conflict and stop the action from happening ± determine what the
conflict is and identify who the participants are ± determine whether or not any
department policies, procedures, rules, or regulations have been violated ± determine
the solution based on policy, experience, and supervisor input ± determine whether the
issues should be solved individually or in a group setting, and when ± implement the
conflict resolution plan and set the expectation ± follow up, ensure resolve, and keep
your supervisor informed - <<<<ANSWERS>>>It is best to resolve conflict between
employees as soon as it occurs. In order, follow these steps to conflict resolution:
a. determine what the conflict is and identify who the participants are ± determine
whether or not any department policies, procedures, rules, or regulations have been
violated ± recognize the conflict and stop the action from happening ± determine the
solution based on policy, experience, and
encounter consist of learning and applying all of the following concepts EXCEPT:
a. interpersonal relations
b. leadership
c. ethics
d. authority
d. labor/management relations - <<<<ANSWERS>>>According to NFPA 1021,
Standard for Fire Officer Professional Qualifications (2003), the duties of a company
officer may be divided into general categories that apply to all fire officer levels. Which
of the following is NOT one of those categories?
a. health and safety
b. administration
c. inspection and investigation
d. labor/management relations
b. Unity of command - <<<<ANSWERS>>>_______ is a management principle that
states that each subordinate must report to one and only one authority.
a. Span of control
b. Unity of command
c. Chain of command
d. Scalar structure
d. span of control - <<<<ANSWERS>>>The efficient assignment of subordinates to a
supervisor is known as:
a. division of labor
b. scalar structure
c. unity of command
d. span of control
,c. three to seven subordinates or functions - <<<<ANSWERS>>>The National Incident
Management System-Incident Command System model is based on a span of control
ratio of one supervisor to:
a. two to five subordinates or functions
b. three to six subordinates or functions
c. three to seven subordinates or functions
d. four to six subordinates or functions
a. outside aid - <<<<ANSWERS>>>Which type of aid agreements generally involve
payment for services rendered?
a. outside aid
b. mutual aid
c. supplemental aid
d. automatic aid
d. the ability to influence others - <<<<ANSWERS>>>Which of the following is NOT
included in the definition of command presence?
a. the ability to identify the components of a situation
b. the ability to assess the need for action
c. the ability to determine the nature of the necessary intervention
d. the ability to influence others
b. determine what the situation is; know what resources are available to apply to the
situation; develop the strategy and tactics required to resolve the situation; listen to all
points of view, when appropriate; make the decision; evaluate the decision and modify
as necessary; take responsibility for the decision - <<<<ANSWERS>>>Along with
personality characteristics, leaders can take the following eight steps to create
command presence. Which of the following has these eight steps in the correct order?
a. determine what the situation is; develop the strategy and tactics required to resolve
the situation; know what resources are available to apply to the situation; listen to all
points of view, when appropriate; take responsibility for the decision; make the decision;
evaluate the decision and modify as
necessary
b. determine what the situation is; know what resources are available to apply to the
situation; develop the strategy and tactics required to resolve the situation; listen to all
points of view, when appropriate; make the decision; evaluate the
decision and modify as necessary; take responsibility for the decision
c. determine what the situation is; know what resources are available to apply to the
situation; listen to all points of view, when appropriate; develop the strategy and tactics
required to resolve the situation; make the decision; evaluate the decision and modify
as necessary; take responsibility for the
decision
d. determine what the situation is; listen to all points of view, when appropriate; develop
the strategy and tactics required to resolve the situation; know what resources are
available to apply to the situation; make the decision; evaluate the decision and modify
as necessary; take responsibility for the decision
, c. measurable - <<<<ANSWERS>>>SMART objectives are an important aspect of a
company officer's duty to manage and lead a crew. The "M" in SMART stands for:
a. meaningful
b. manageable
c. measurable
d. methodical
c. delegating - <<<<ANSWERS>>>Fire and Emergency Services Company Officer
contains French engineer Hanri Floyd's universal functions of management that are still
relevant today. Which of the following is NOT one of these four functions?
a. planning
b. organizing
c. delegating
d. controlling
c. provide incentives for change - <<<<ANSWERS>>>The four-step method of
counseling employees described in "Fire and Emergency Services Company Officer"
includes each of the following EXCEPT:
a. describe the current performance
b. describe the desired performance
c. provide incentives for change
d. gain a commitment for change
c. 6 to 18 months - <<<<ANSWERS>>>Most fire and emergency services organizations
have probationary periods for their new personnel or personnel who have been
promoted. These periods are usually from:
a. 3 to 12 months
b. 6 to 12 months
c. 6 to 18 months
d. 12 to 18 months
c. recognize the conflict and stop the action from happening ± determine what the
conflict is and identify who the participants are ± determine whether or not any
department policies, procedures, rules, or regulations have been violated ± determine
the solution based on policy, experience, and supervisor input ± determine whether the
issues should be solved individually or in a group setting, and when ± implement the
conflict resolution plan and set the expectation ± follow up, ensure resolve, and keep
your supervisor informed - <<<<ANSWERS>>>It is best to resolve conflict between
employees as soon as it occurs. In order, follow these steps to conflict resolution:
a. determine what the conflict is and identify who the participants are ± determine
whether or not any department policies, procedures, rules, or regulations have been
violated ± recognize the conflict and stop the action from happening ± determine the
solution based on policy, experience, and
