F.L.E.T.C BOP Final Exam
Comprehensive Study Guide +
Exam Questions & Solutions
Graded A+
Professional Academic Assistance Services
Services Offered
• Proctored Exam Assistance
• Online Class Management (Full Course Support)
• Exam Preparation & Study Materials
• Assignments and Coursework Support
• Essay and Research Paper Writing
• Discussion Posts & Responses
• Editing and Proofreading
• Confidential Academic Consultation
Contact Information
Email:
WhatsApp link: https://wa.me/254704846336
Fast Response | Confidential | Reliable Academic
, Support
Helping Students Achieve Academic Excellence
Listening - Answer: Concentrate closely- on the person who is
talking. You may possibly have to listen closely for an extended
period of time
Communicate your attention- to the person typically as soon as
the inmate feels you have lost interest in listening, they will
stop talking
4 main points of communicating attention while you listen -
Answer: 1. Maintain eye contact
2. Attentive posture, positioning and body language
3. Follow the speaker verbally
4. Use silence effectively: let yourself be quiet, let the speaker
be quiet sometimes too
1st rule of listening: maintaining eye contact - Answer: *One of
the best ways to show full attention
* you can be relaxed blink or look away when you want to but
remember eye contact is the best tool for showing attention
and Interest
,2nd rule of listening; attentive posture, positioning and body
language - Answer: Sit or lean forward
Keep still
Be aware of the look on your face
3rd rule of listening; follow the speaker verbally - Answer: A
head nod or smile for acknowledgment
Subtle subconscious verbal response such as okay I am with you
or yes I see go along
4th rule of listening; use silence effectively - Answer: Most
people are afraid of silence, anytime there is a pause or gap
don't rush to fill in.
Let yourself be quiet
Let the speaker be quiet sometimes too
Responding : involves 2 techniques - Answer: Paraphrasing the
words you hear a speaker say and reflecting back the feelings
that seem to be underneath the words
Paraphrasing the words - Answer: 1. Determine the basic
message
, 2. Rephrase the key content
Reflecting - Answer: 1. Identify basic feelings - look at the
situation from their point of view
2. Capture the specific mood and feeling in words and reflect
then back to the speaker
4 conditions that may lead to a hostage situation - Answer:
1.crime in progress
2. Riot or mob action
3. Inmate grievance
4.Individual action
Crime in progress - Answer: EX- you interrupt inmates trying to
escape, you are taken hostage to keep you from reporting the
escape plans. The hostage takers will use you as leverage in the
negotiations
Riot or mob action - Answer: Example ; large scale action
where a mob takes hostages and they are used as leverage
Comprehensive Study Guide +
Exam Questions & Solutions
Graded A+
Professional Academic Assistance Services
Services Offered
• Proctored Exam Assistance
• Online Class Management (Full Course Support)
• Exam Preparation & Study Materials
• Assignments and Coursework Support
• Essay and Research Paper Writing
• Discussion Posts & Responses
• Editing and Proofreading
• Confidential Academic Consultation
Contact Information
Email:
WhatsApp link: https://wa.me/254704846336
Fast Response | Confidential | Reliable Academic
, Support
Helping Students Achieve Academic Excellence
Listening - Answer: Concentrate closely- on the person who is
talking. You may possibly have to listen closely for an extended
period of time
Communicate your attention- to the person typically as soon as
the inmate feels you have lost interest in listening, they will
stop talking
4 main points of communicating attention while you listen -
Answer: 1. Maintain eye contact
2. Attentive posture, positioning and body language
3. Follow the speaker verbally
4. Use silence effectively: let yourself be quiet, let the speaker
be quiet sometimes too
1st rule of listening: maintaining eye contact - Answer: *One of
the best ways to show full attention
* you can be relaxed blink or look away when you want to but
remember eye contact is the best tool for showing attention
and Interest
,2nd rule of listening; attentive posture, positioning and body
language - Answer: Sit or lean forward
Keep still
Be aware of the look on your face
3rd rule of listening; follow the speaker verbally - Answer: A
head nod or smile for acknowledgment
Subtle subconscious verbal response such as okay I am with you
or yes I see go along
4th rule of listening; use silence effectively - Answer: Most
people are afraid of silence, anytime there is a pause or gap
don't rush to fill in.
Let yourself be quiet
Let the speaker be quiet sometimes too
Responding : involves 2 techniques - Answer: Paraphrasing the
words you hear a speaker say and reflecting back the feelings
that seem to be underneath the words
Paraphrasing the words - Answer: 1. Determine the basic
message
, 2. Rephrase the key content
Reflecting - Answer: 1. Identify basic feelings - look at the
situation from their point of view
2. Capture the specific mood and feeling in words and reflect
then back to the speaker
4 conditions that may lead to a hostage situation - Answer:
1.crime in progress
2. Riot or mob action
3. Inmate grievance
4.Individual action
Crime in progress - Answer: EX- you interrupt inmates trying to
escape, you are taken hostage to keep you from reporting the
escape plans. The hostage takers will use you as leverage in the
negotiations
Riot or mob action - Answer: Example ; large scale action
where a mob takes hostages and they are used as leverage
